1. Training on ManageEngine Desktop Central
Romanus Prabhu R
Technical Account Manager
LinkedIn : romanus.prabhu

2. Part - III Desktop Central Features & Roadmap

3. ITIL, SDP and DC

4. Why this Integration?
ServiceDesk Plus and Desktop Central are closely related products
SDP handles processes
DC manages implementation/release (ITIL)
40% of Desktop Central Customers also use ServiceDesk Plus and the percentage grows
There were more requests for integration from our Customers
Incident, Problem, Change, Release – mgmts

5. Modules of Desktop Central
Features

6. Understanding the Architecture

7. Network Scenarios Supported
Network Support
LAN (Local Area Network)
WAN (Wide Area Network / Remote Offices)
Mobile/Roaming users
Coverage of Products
Enterprise and
Managed Service Providers (MSP)
LAN :
WAN :
MSP :

8. Network Scenarios Supported

9. Architecture of Desktop Central
Desktop Central is a client - Server Architecture with following components
Server (Server Engine and Storage)
Console (Browser Interface for configuring)
Agent (Program running on client computer)
It support On-demand and Scheduled communication

10. Architecture of Desktop Central

11. Architecture for Remote Office

12. Ports Used in Desktop Central
Component
Ports
Description
Desktop Central Server
8020/8383
Server listening
Notification Server
8027
Apply now Framework listener
Remote Control
8444/8443
Remote Control listener
File Transfer
8032/8031
File Transfer over Remote control
Distribution Server
8021/8384
Distribution Server Listener for WAN Agents

13. Architecture with Port details

14. Installing Desktop Central
System Requirements
Installing the Server
Simple and Hassle free
System Requirements

15. Configuring Desktop Central
Configuring the Firewall
Enabling Secure Communication
User Administration
Configuring Mail Server for notifications
Changing Server Ports, Communication mode, etc.

16. Adding Network Details
Discovering the Domains
Adding Domains/Workgroups
Adding Computers to manage
Adding Remote Offices
Installing Distribution Servers

17. Installing Agents Installing the Agent in Client Computers
From the Console
Using Windows GPO
Using Script
Manually
Configuring Agent Settings

18. Features Categorized Patch Management Software Management
Windows Configurations Management
Security Management
Inventory Management
Preventive Management
Remote Control
Reports

19. Patch Management

20. Patch Architecture

21. Patch Management

22. Setting-up Patch Management
Configure Proxy
Define System Health Policy
Update Patch Database
Includes latest patch database
Synchronize patch database periodically
Update manually
Schedule periodic updates

23. Scan, Identify and Automate
Scan and Identify Missing Patches
Manual vs Scheduled
Manual mode Install of Missing Patches
Install a patch to all the required systems
Install all the missing patches to a computer
Automatic Patch Deployment
Exclude/Approve patches
Verify the status of Patch Deployment

24. Alerts and Reports Patch Management Reports Patch Management Alerts
Vulnerable Systems
Vulnerable Patches
Latest Patches
Patch Management Alerts
Notify when a task is complete

25. Software Deployment

26. Software Deployment

27. Setting-up Software Deployment
Creating a Network Share
http uploads
Adding Software Packages
MSI Packages
EXE Packages
Templates

28. Setting-up Software Deployment
Deploying the Software
Scheduling Deployment
Perform Pre- and Post- installation tasks
Verifying the status of deployment

29. Asset Management

30. Asset Management

31. Asset Management Scan for Assets Scan Manually Schedule Periodic Scan
Configure Alerts

32. Features on Asset data Manage Software Licenses
Configure Prohibited Software
Inventory Reports
Software Reports
Hardware Reports
License Compliance Reports
Create Custom Reports

33. Configurations

34. Configurations

35. Windows Configurations
Understanding User and Computer Configurations
Understanding Configuration States
Using Configuration Templates
Using Collections
Pre-defined/Template based 35 configurations
Manage Local users and Groups
Manage Windows Firewalls
File copy for the network
Registry management and more.,

36. Green IT – Power Management
Define and Apply Power Schemes
Shutdown Remote Computers
Shutdown Manually
Scheduled Shutdown
Shutdown computers in specific Custom Groups
Wake up Remote Computers
Power Management Report

37. Securing USB Devices Enable/ Disable USB Devices
User Level / Computer Level
Mouse
Disk Drive
Floppy
Portable Devices & more
Enable / Disable Specific Instances

38. Remote Control

39. Remote Control Setting up Remote Control User Confirmation
Compression Settings
Communication Mode
Multi-Monitor Support

40. Remote Control File Transfer Read-only Sessions (Silent Monitoring)
Multiple Participants
Audit Remote Connections
Recording the session

41. Chat
Chat functionality to end points

42. Mobile Device Management

43. Preventive Maintenance Tools

44. Preventive Tools
Schedule Check Disk, Defragment and Clean Manager tools as a preventive maintenance measure.
The logs for the tools can be seen at the console of Desktop Central.

45. Reports in Desktop Central
Readymade inventory reports on hardware/software, usage, make, model etc.,
Patch management and Configuration Reports
User logon and Power reports – unique in reporting
Custom and Query report for complete coverage of the reports.
Reports are scheduled and sent in attach as a desired attachment.
Active Directory Report (Close to 100#)

46. Making it Inter Operable
Desktop Central can work with
ServiceDesk Plus
Asset Explorer and soon in
IT 360
SDP + DC is the combination which is popular and address the real time use cases

47. Remediation and Compliance
Remediation is a process of recovering or correcting the error.
The Registry Configuration, Custom Scripting, etc., can be used as remediation measure for the network
PCI DSS Compliance
Desktop Central’s Action and Reporting functionality offers more robust support for PCI DSS

48. Roadmap

49. Approach to Roadmap
Hotfix based quicker release cycle – Typically two (~approx) releases per Month
Release would focus on Functional feature enhancement and issue fixes.
Regarding the new features, they are published and according to priority and need it is done

50. Few items from Roadmap MDM support enhancements
Support for Patching Mac OS
Inventory enhancements
Patch enhancements (3rd party)
Chat Functionality
USB Threat analysis
Unified Console/Agent - In Progress
More here ..

51. Support and Community Support is available through the following modes
Online Web assistance
Telephonic
Forums
Blogs and Onsite arrangement
It is 24x5 support covering the Middle East region too.
Community has contributed more on Silent switches for install, scripts, commercial & more.,

52. Questions
Thanks
Romanus Prabhu Raymond
LinkedIn : romanus-prabhu