1. January 2013

2. Welcome Housekeeping Introductions Agenda Review Packet Review

3. What is MA Responds and What Can it DO for YOU? New volunteer registration system and website for registering public health volunteers in MA Both medical and non-medical volunteers Integrates registration for local, regional, and statewide volunteer programs Medical Reserve Corps (MRCs) MA System for Advance Registration of Volunteer Health Professionals (MSAR)/Unaffiliated State Volunteers Behavioral Health Disaster Responders https://maresponds.org

4. Why MA Responds? Recent Events—Hurricane Sandy, Ice Storm, H1N1, Flooding, Tornadoes Strengthen communication Mobilize volunteers from outside communities Centralize deploying & tracking of volunteers Develop profile of the types of volunteers statewide Goal: Rapid identification and utilization of volunteers in emergencies

5. Current Status MA Responds 39 MRC units enrolled in MA Responds Also State MSAR volunteers, Behavioral Health Disaster Responders Over 10,300 volunteers in MA Responds System 101 trained administrators in the system Over 60 medical professions represented

6. Other CORES Clients As of December 2012: 983 MRC units nationally Over 207,000 MRC volunteers across the country 36 of 50 states have chosen the CORES software by Intermedix to manage their volunteers 2012 was the MRCs 10 th Anniversary

7. Examples Wisconsin Dept. of Health

8. MA Responds Principles Voluntary participation Preservation of local unit control Standardization for ease of movement throughout the State All volunteers must undergo MA Responds CORI checks and national SORI checks

9. Registration Credentialing Management Notification Security MA Responds Features

10. 2 4 1 3 REGISTER Secure, web-based application available 24/7 Collect personal and professional data to enable emergency credentialing DEPLOY Automatically notify and confirm availability of professionals Integrated two-way text and voice notification system MANAGE Search for health and medical professionals by specific criteria Manage mission and personnel resource requests CREDENTIAL Validate licenses with primary and secondary sources Assign emergency credential levels MA Responds Features CORES is the software name for MA Responds

12. Using MA Responds Required Browsers: Microsoft Internet Explorer Version 7.0 or higher Mozilla Firefox Version 3.0 or higher Safari NOTE: JavaScript must be enabled for administrators. Pop-Up Blockers must be turned off.

13. Security 128/256-bit SSL Browser Encryption Dedicated Servers Encrypted Databases SAS-70 Certified Secure Data Centers

14. Confidentiality Confidentiality is the responsibility of EVERY Administrator! Practice good password security

15. MA Responds Definitions Administrator Any person who performs management functions in system. Access rights vary by level Responder/Volunteer A person that will help during an emergency or public health event Unit A MRC or other volunteer team in the system. Each unit must have at least 1 administrator Groups A smaller sub-set of volunteers within a unit that can be grouped by geography, skills, etc. Can be used to communicate with and manage separately Mission A deployment situation. Does not have to be an emergency (flu clinic, shelters, etc.)

16. MA Responds Roles Responder/Volunteer Can create and update personal information. Can view missions and trainings when assigned/invited, can view messages, and can only create messages to administrators Local Administrator Can create missions, messages, trainings, and accept or reject volunteers into their unit Regional Administrator Same abilities as local administrator, but has access to multiple units System/Statewide Coordinator Complete system access. Can manage state volunteers and local units only with permission Call Center Operator Can view all missions and send messages

17. CORES Definitions

18. Break Volunteer Management

19. Registration Registration & Account Overview

20. Conducting a Search Locate volunteers according to over 150 different criteria

21. Learning Exercise 1

22. Background Checks

23. CORI and SORI Background checks in MA Responds The Step by Step Process Verifying Picture Identification Local administrators must verify ID Pictures can be uploaded to system

24. Volunteer Status

25. Learning Exercise 2 Lunch

26. Comprehensive Data Collection Standardized collection and verification of professional license information Credential Verification

27. Messaging

28. Messaging Features Compose a Message Type of Message Attachments Message Delivery Options Video: How to Send an Internal Message1:44 min https://maresponds.org/help/video_messaging.php Video: How to Use Advanced Delivery Options2:54 min https://maresponds.org/help/video_messaging.php

29. Learning Exercise 3

30. Administration Capabilities Administration tab Reports Accounts Export

31. Trainings

32. Managing Trainings Training Criteria Options Add a Training Session Upload Training Materials Invite Responders to a Training Session

33. Groups

34. Creating A Group 1.Click the Responders tab and then the Groups sub-tab 2.Click the Create Group button and fill in group name and access rights 3.Select volunteers on the search page to add to group 4.Select individuals by using the checkboxes to the left of their names then click the Add Responders button 5.Selected volunteers will be added to the group. Repeat Steps 4 and 5 to add more.

35. Missions

36. Missions Overview Create a Mission Create Deployment Groups Design Shifts Request Availability Assign Responders Notify Responders Video: Overview of Mission Manger1:52 min https://maresponds.org/help/video_mission_manager.php

37. For Assistance

38. Online Help

39. Video Help

40. Quick Reference Guides

41. Questions Wrap-Up Evaluation Survey Monkey Link: http://www.surveymonkey.com/s/MARespondsTraining

42. https://MAResponds.org maresponds@state.ma.us Lindsay Tallon Health Volunteer Program Manager 617.624.5193 42