1. The Art and Science of Smart Hiring Rose Clements – HR Director, Microsoft

2. Agenda The Art The Science –6 steps to follow Call to Action Q&A

3. The “Art” The ART Subjectivity is a fact of life “Halo” & “Horns” effect Nature vs. Nurture effects

4. And the “Science” The SCIENCE Attracting the best Well written Job Descriptions A robust systematic process Interviewer preparedness & skill Feedback & decision-making Keeping it appropriate

5. 1. Attracting the Best

6. 2. A Robust Systematic Process Screen applicants against the JD Phone interview to qualify Interview vs. Assessment Centres vs. Panel Interviews Diversity considerations Timeliness of process Consistency of candidate experience as much as possible

7. 3. Well Written Job Descriptions Job Title Reporting to Duties & key responsibilities Supervisory or management responsibilities Core competencies Qualifications & additional skills required Internal working relationships Comparative job titles / roles in industry Disclaimer

8. 4. Interviewer Preparedness & Skill Understand how you filter information – then look to qualify Read Resume & JD carefully in advance Understand your role in the loop Ask the same targeted set of questions of all candidates Write up feedback ASAP Represent reality

9. Targeted Questions Behavioural : How HAVE they done it? Hypothetical : How WOULD they do it? Probing : Drills down on the “What”, “Why”, and “How” Comparative : Best / Worst scenarios Skill / Knowledge vs. Competency: Application of capability

10. 5. Feedback & Decision-making

11. 6. Keeping it Appropriate Avoid questions that have anything to do with….. Ask yourself: –focused and relevant to the job? –would I ask anyone/everyone? –personal or confidential information? Be mindful of document retention and data privacy requirements.

12. Call to Action 1.Create clear measurable accountabilities 2.Set-up / Review your process for continuous improvement 3.Invest in Interview Skills training 4.Seek feedback and involve your people Finally.... Explore Microsoft’s Students to Business Program www.S2Bprogram.com Andrew Parsons : aparson@microsoft.com

13. © 2005 Microsoft Corporation. All rights reserved. This presentation is for informational purposes only. Microsoft makes no warranties, express or implied, in this summary. Questions?

14. © 2005 Microsoft Corporation. All rights reserved. This presentation is for informational purposes only. Microsoft makes no warranties, express or implied, in this summary.