1. Data Mining Douglas C. Atkins, OCP FASTER Staff: 1998 – 2010

2. Customer Takeaway Description  Best Suited for system administrators, fleet managers, fleet analysts and supervisors  Morning Session. How to ask your database the right questions / Using FASTER, Excel and other query related tools to get info out of FASTER

3. Agenda  Introductions and Credentials  Definition of Data Mining  Types of Results  Tools for Data Mining  Real-Life Examples  How, What, When, Who, Why  Build data queries to take home  Questions & Answers

4. Introductions and Credentials  Fleet Services Team Leader  FASTER Staff Member for 12 Years  All Script Requests / Conversions Go through FS  Oracle OCP, MSSQL DBA Training  Worked with you and your staff learning fleet during my tenure, never worked in the industry, here’s my fleet …  Goal: “Get some data out”!

5. Data Mining: What Is It?  The process of extracting patterns from data.  Knowing what to ask.  Knowing how to ask.  Knowing how to present the data.

6. Educating Our Consumers  There is a tendency for insufficiently knowledgeable "consumers" of the results to attribute "magical abilities" to data mining, treating the technique as a sort of all-seeing crystal ball.

7. Sample Set vs. Entire Population  The discovery of a particular pattern in a particular set of data does not necessarily mean that pattern is representative of the whole population from which that data was drawn. Hence, an important part of the process is the verification and validation of patterns on other samples of data verification and validation

8. Types of Results  Result Sets  Lists  All Assets in Company 001  Comparisons  Parts Obsolescence  Trends  Asset Historical Cost Per Meter by Month

9. Tools for Data Mining  FASTER  Excel  Access  Business Objects (Crystal Reports)  SQL (Structured Query Language)  FSQL: FASTER  TOAD, SQL Developer: Oracle or Microsoft  SQL Plus: Oracle  SQL Server Management Studio Express: Microsoft

10. Database Connectivity  Name of your Database  FasterCS, FasterDB  TNSName  Windows Authentication  User Name and Password  DBA to Create Your Account  Select Permission Only  Report Account

11. Tools Require Connectivity  FASTER  OLEDB  Excel, Access, Query Developer Tools  OLEDB, ODBC  TOAD, SQL Plus, SQL Server Management Studio  Native Drivers  Licensed Data Base Software  Let’s Create an ODBC for use in class …

12. ODBC Data Source Administrator

19. Locating the Data  FASTER Data Dictionaries  http://customer.ccgsystems.com/download- center/manuals-documentation/ (requires login/password) http://customer.ccgsystems.com/download- center/manuals-documentation/  Core FASTER Application  HTML View for Easy Navigation  Tables  FASTER Reports Data Dictionary  HTML View for Easy Navigation  Views and Stored Procedures  Let’s look at the dictionaries

20. Real-Life Examples  Lists  FASTER Search and Query  FASTER Standard Reports  Custom Reports & Queries  How many assets are in the fleet?, in a Department?, in a Class?, in a Shop?, are Take Home Vehicles?, are Off-Road Vehicles?  Let’s look at some queries …

21. Real-Life Examples  Comparisons  FASTER Search and Query, Standard Reports, Custom Reports & Queries  Do I have enough technicians?, enough Bays?, am I stocking the right parts?, do I have adequate staffing in the parts room?  Are my vehicles being under/over utilized?, are there vehicles that should be sending up red flags (CPM/MPG)?, which ones need replacing?  Let’s look at some comparisons …

22. Real-Life Examples  Trends  Cost of PM, by Asset Class, by Year  Let’s Build It  Let’s Analyze It  Let’s Talk about How It Can Help Us Make a Decision  Let’s Take It Home

23. How to Build a Query  Select  The columns to be selected for the result set. The select list is a series of expressions separated by commas.  All, Distinct, *  Specific Column Names  Formulas  Select EHKey, EHCompany, …  Select Count(EHKey), …

24. How to Build a Query  From  Specifies the tables, views, and joined tables used in DELETE, SELECT, and UPDATE statements.  Select … From faster.Eheader  Select … From faster.Eheader JOIN faster.EPM on (Eheader.EHUID = EPM.EPEHuid)  Inner (only matches)  Full Outer (All rows)  Left Outer (All matches, includes rows from left)  Right Outer (All matches, includes rows from right)

25. How to Build a Query  Where  Specifies the condition for the rows returned by a query. Defines the condition to be met for the rows to be returned. There is no limit to the number of conditions.  Select … From … Where  EHeader.EHUID = WHeader.WHEHUID and  Wheader.WHUID = WLabor.WLWHUID and  WLabor.WLRTY like ‘PM%’

26. How to Build a Query  Group By  Divides a table into groups. Groups can consist of column names or results or computed columns.  Select … From … Where …  Group by EHeader.EHClass, EHeader.EHYear

27. How to Build a Query  Order By  Specifies the sort for the result set.  Select … From … Where … Group By …  Order By EHeader.EHClass, EHeader. EHYear

28. Our Query  Select EH…  From EH…  Where faster.EHeader, …  Group BY EHeader.EHClass …  Order BY EHeader.EHClass …

29. Mining in Action  Let’s build a query together …  At the beginning of class …  In the middle we …  Now what can you do …

30. Question & Answer What does your Database need to tell you? Are you asking the right questions?