1. © 2007 Cisco Systems, Inc. All rights reserved.UCCXD v2.0—10-1 Configuring CME for CRS 5.0 & ASR Grammar

2. © 2007 Cisco Systems, Inc. All rights reserved.UCCXD v2.0—10-2 CRS-specific Elements on the Router Here is a log from telnet: Cisco2800#conf t Enter configuration commands, one per line. End with CNTL/Z. Cisco2800(config)#voice service voip Cisco2800(conf-voi-serv)#callmonitor Cisco2800(conf-voi-serv)#gcid Cisco2800(conf-voi-serv)#allow-connections sip to sip Cisco2800(conf-voi-serv)#sip

3. © 2007 Cisco Systems, Inc. All rights reserved.UCCXD v2.0—10-3 CRS-specific Elements on the Router Here is a log from telnet: Cisco2800#conf t Enter configuration commands, one per line. End with CNTL/Z. Cisco2800(config)#voice service voip Cisco2800(conf-voi-serv)#callmonitor Cisco2800(conf-voi-serv)#gcid Cisco2800(conf-voi-serv)#allow-connections sip to sip Cisco2800(conf-voi-serv)#sip

4. © 2007 Cisco Systems, Inc. All rights reserved.UCCXD v2.0—10-4 Configure CRS-specific elements on the Router Cisco2800(conf-serv-sip)#header-passing Cisco2800(conf-serv-sip)#registrar server Cisco2800(conf-serv-sip)#exit Cisco2800(conf-voi-serv)#exit Cisco2800(config)#voice class codec 1 Cisco2800(config-class)#codec preference 1 g711ulaw bytes 80 Cisco2800(config-class)#exit Cisco2800(config)#voice register global Cisco2800(config-register-global)#mode cme

5. © 2007 Cisco Systems, Inc. All rights reserved.UCCXD v2.0—10-5 Configure CRS-specific elements on the Router Cisco2800(config-register-global)#max-pool 50 Cisco2800(config-register-global)#max-dn 100 Cisco2800(config-register-global)#exit Cisco2800(config)#presence Cisco2800(config-presence)#presence call-list Cisco2800(config-presence)#allow subscribe Cisco2800(config-presence)#watcher all Cisco2800(config-presence)#exit Cisco2800(config)#sip Cisco2800(config)#sip-ua Cisco2800(config-sip-ua)#presence enable Cisco2800(config-sip-ua)#exit

6. © 2007 Cisco Systems, Inc. All rights reserved.UCCXD v2.0—10-6 Configure CRS-specific elements on the Router Cisco2800(config)#ip http server Cisco2800(config)#ixi transport http Cisco2800(conf-xml-trans)#response size 64 Cisco2800(conf-xml-trans)#no shutdown Cisco2800(conf-xml-trans)#exit Cisco2800(config)#telephony-service Cisco2800(config-telephony)#xml user axluser password cisco 15 Cisco2800(config-telephony)#transfer-pattern.T Cisco2800(config-telephony)#exit Cisco2800(config)#ixi application cme Cisco2800(conf-xml-app)#no shutdown Cisco2800(conf-xml-app)#exit

7. © 2007 Cisco Systems, Inc. All rights reserved.UCCXD v2.0—10-7 IP Phone Agent Specific Configuration Cisco2800(config-telephony)#url services http://20.1.1.252:6293/ipphone/jsp/sciphonexml/IPAgentI nitial.jsp Cisco2800(config-telephony)#url authentication http://20.1.1.252:6293/ipphone/jsp/sciphonexml/IPAgentA uthenticate.jsp

8. © 2007 Cisco Systems, Inc. All rights reserved.UCCXD v2.0—10-8 Editor Steps: TTS Text Input Variable Types  String Constant –Good for specifying fixed text within the workflow –To specify text of another language just copy and paste  String Variable –Good for variable text within the workflow  File or URL Document Variable –Good for changing the text input w/o changing the workflow –Necessary if need to do TTS for long text-like emails –Performance consideration, limit text file size < 20K

9. © 2007 Cisco Systems, Inc. All rights reserved.UCCXD v2.0—10-9 SGRS Grammars  XML-based grammars  W3C Speech Recognition Grammar Specification (SRGS) –Inline grammar to recognize “open a window”, see student text –External grammar files (.grxml) are uploaded with CRS Administration Grammar Management  See example of SRGS grammar in student text

10. © 2007 Cisco Systems, Inc. All rights reserved.UCCXD v2.0—10-10 GSL Grammars  Rule/Sub Grammar: Statement describing what phrases to recognize  Rule Name: Name of the Rule  Grammar Expression: Describes the phrases to recognize

11. © 2007 Cisco Systems, Inc. All rights reserved.UCCXD v2.0—10-11 GSL Grammars [ ]Only one of the words in list must match () All words in list must match ? Following word or phase is optional { } Specifies a Slot value pair, example: { } GSL Grammar Expressions

12. © 2007 Cisco Systems, Inc. All rights reserved.UCCXD v2.0—10-12 GSL Grammars Digits [one two three four five six seven eight nine zero]  Rule Name: Digits  Only one word to recognize: “one two three four five six seven eight nine or zero”  Valid phrase: “one”  Valid phrase: “one five seven”  Invalid phrase: “one hundred fifty seven” GSL Grammar Example

13. © 2007 Cisco Systems, Inc. All rights reserved.UCCXD v2.0—10-13 GSL Grammars Howmany (I [want need] Digits [pencil pencils])  Rule Name: Howmany  Word to recognize: “I”  Only one word to recognize: “want” or “need”  Another Rule Name: Digits (one, two, three, …)  Only one word to recognize: “pencil” or “pencils”  Valid phrase: “I want six pencils.”  Valid phrase: “I need one pencil.”  Invalid phrase: “Gimme some pencils.” Another GSL Grammar Example