1. CHAPTER 1 and MODULE A The Information Age in Which You Live:
Changing the Face of Business
&
Computer Hardware and Software

2. Dr. Leonard’s 1st “Cell Phone”

3. Cell Phones between

4. Why do we need to Study MIS?

5. INTRODUCTION Information age Knowledge worker
Outnumber all other types of workers at least four-to-one

6. Opening Case: Cell Phones Doom Phone Revenues for Hotels

7. Opening Case: Cell Phones Doom Phone Revenues for Hotels
The year 2000 – typical hotel could budget annual revenue of $1,274 per room for in-room phone charges
The year 2009 – typical hotel could budget annual revenue of only $178 per room for in-room phone charges
Cell phones and technologies of all kinds are transforming entire industries

8. INTRODUCTION Business must drive technology You live in a digital age
Average American relies on more than 250 computers per day
MIS – Management Information Systems

9. Telecommuting Advantages? Disadvantages? Who can telecommute?
Who cannot telecommute?

10. Three Key Resources
Information
People
Information Technology

11. MIS Resource #1: Information
Intellectual asset hierarchy – data, information, business intelligence, knowledge
Data
Information
Business Intelligence (BI)

12. Information Resource
Information is often aggregated data that has meaning such as average age, youngest and oldest customer, and a histogram of customer ages

13. Information Resource
Business intelligence (BI) – collective information about…
Customers
Competitors
Business partners
Competitive environment
BI can help you make important, strategic decisions

14. Information Resource

15. Information Resource – Quality Attributes
Timeliness
When you need it
Describing the right time period
Location (no matter where you are)
Form (audio, text, animation, etc)
Validity (credibility)

16. Information Resource – Organizational Perspective

17. Information Resource – Flows of Information
Upward
Downward
Horizontal
Outward/Inward

18. Information Resource – What It Describes
Internal
External
Objective
Subjective

19. MIS Resource #2: People
People are the most important resource in any organization, with a focus on
Technology literacy
Information literacy
Ethical responsibilities

20. People Resource
Technology-literate knowledge worker – knows how and when to apply technology
Information-literate knowledge worker
Can define information needs
Knows how and where to obtain information
Understands information
Acts appropriately based on information
Ethics – principles and standards that guide our behavior toward other people

21. People Resource - Ethics
You always want your actions to fall in Quadrant I – both ethical and legal.

22. MIS Resource #3: Information Technology
Information technology (IT)
Two categories of technology
Hardware
Software

23. Information Technology – Hardware and Software

24. Information Technology – Hardware
Input device
Output device
Storage device
CPU
Telecommunications device
Connecting devices

25. Six Categories of Hardware
Keyboard (input)
Video card (connecting)
CDs (storage)
CPU
Cable modem (telecommunications)
Monitor (output)

26. Information Technology – Software
Two types of software:
Application software
System software
Operating system software
Utility software

27. IT SYSTEMS IN SUPPORT OF BUSINESS
Competitive advantage
Use technology for
Operational excellence
Major business initiatives
Decision making
Organizational transformation

28. Systems Support Online transaction processing (OLTP)
Online analytical processing (OLAP)

29. Systems Transaction processing system (TPS)
Customer self-service system (CSSS) OR Customer Integrated System (CIS)

30. Systems Management Information System (MIS) Types of Reports Periodic
Summarized
Exception
Comparative
Ad hoc

31. Systems Collaboration System OR Workgroup Support System (WSS)
Groupware
Team dynamics
Group scheduling software
Electronic meeting software
Videoconferencing software
Whiteboard software
Document management
Applications development

32. Systems Decision Support System (DSS) Artificial Intelligence (AI)
Executive information system (EIS)