1. Talent Development Programme 2013 Employee Programmes

2. What we have done in 2012 In 2012, we have run the following mandatory employee courses: - – Equality & Diversity – 600 + employees We have also supported training in the following areas: - – Presentation Skills – Personal Effectiveness – Time Management – Customer Services Team Training – Telesales Team Training – Negotiation Skills – First Aid Training

3. Overview Most training to be delivered by Ted Learning as ILM accredited business partner of Wolters Kluwer UK. Some employee training to be delivered by Ted Learning in partnership with Telford College. Training to be blend of face to face, some with actors and utilising e-learning and at desk learning.

4. What’s different in 2013 From Jan 2013, training will take a different approach and will be more ‘joined up’ rather than lots of independent courses, we will offer modules and the chance to gain a formal business qualification. We will be introducing a self booking system – all employees will be responsible for booking themselves onto training through an internet based system – reducing the need for mop up sessions Three types of training programmes to be offered in 2013: - – The WK Manager – accredited programme with Institute of Leadership & Management (ILM) – Employee Programmes – accredited programme with Telford College (TC) – Voluntary skills support courses – accredited one off courses offered to support both manager and employees

5. THE WK TEAM LEADER ACCREDITED PROGRAMME

6. The ‘WK TEAM LEADER’ As part of our management offer we are launching: – Level 2 Team Leading Qualification is a programme with modules. Level 2 offered at 2 levels – Award & Certificate Award can be completed within 6-12 months, Certificate over 12 -18 months.

7. Programme Overview Level 2 Qualification in Team Leading Designed for employees in a team leading role or new junior management role or for employees identified as future managers – Award – 3 modules (3 credits) – Certificate – 10 modules (13 credits)

8. WK Team Leading Qualification Award – Developing yourself as a WK team leader – Induction and coaching in the workplace – Diversity in the workplace Certificate – Developing yourself as a WK team leader – Induction and coaching in the workplace – Diversity in the workplace – Developing a team – Communication – Briefing the team – Managing yourself – Leading your Work Team – Motivating the work team to perform – Planning and monitoring work

9. WK Team Leading Qualification YEAR ONE – Developing yourself as a WK team leader – Induction and coaching in the workplace – Diversity in the workplace – Communication – Briefing the team YEAR TWO – Developing a team – Managing yourself – Leading your Work Team – Motivating the work team to perform – Planning and monitoring work

10. One off Modules The following modules can also be offered to both Managers and team (where applicable) as one of our accredited courses: – Writing for Business – Giving Briefings and Presentations in the Workplace – Managing Projects – Influencing others at work – Decision Making & Problem Solving – How to manage remote workers

11. THE WK EMPLOYEE ACCREDITED PROGRAMME

12. Employee Courses Focused courses offered to specific departments to support personal and team development. To include: - – Customer Services – Telesales – Administration – Business & Admin – Facilities

13. VOLUNTARY SKILLS SUPPORT COURSES

14. Voluntary Courses 2013 The following courses will be offered to all employees as a way of supporting personal development: - – Presentation Skills (introduction 1 day and advanced 1.5 day) – Negotiation Skills (sales focused – 1.5 days) – Personal Effectiveness (1 day) – Time Management (1/2 day) – Interview Skills (1/2 day) – Driving Top Achievement (1/2 day) – Office Training – Excel, PowerPoint etc… – Level 2 ITQ Diploma – 9 days We will also continue to support the business with department specific requests for training

15. Any questions or suggestions about specific training needs?