1. Allied Health Assisting
Unit 5 Chapter 11: Operating Computers and Office Equipment

2. Objectives
Differentiate between computer hardware and software and be able to give examples of each
Define application software and application suites and be able to give an example
Explain the capabilities of practice management software, electronic health records software, and encoder software
Explain why caution should be taken when gathering information from the Internet and describe four guidelines for finding credible information on the Internet
Explain the computer downtime and analyze why it would be used
Describe five machines, other than computers, that are commonly found in a medical office and describe why we use them

3. The Computer Changed the way information is processed and stored
First used for accounting procedures
Eliminates paperwork
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Increase speed
Computer Terms
Attachment
Back up
Boot

4. The Computer Computer Terms Cont… CD-ROM CPU Disk Disk Drive Domain
DVD-ROM
File
Hardware
Input
Interface

5. The Computer Computer Terms Cont… Memory Microprocessor Modem Output
Peripheral
Prompt
RAM
ROM
Server
Software
Terminal

6. The Computer Ergonomics and Computer Use
Ergonomics programs provide a work environment that promotes wellness, and minimizes musculoskeletal disorders
Lighting, height, keyboard, mouse, etc.
Head and neck upright or in line with the torso
Head and neck face forward
Trunk is perpendicular to the floor
Shoulders and upper arms in line with the torso
Upper arms and elbows close to the body
Forearms, wrists, and elbows are straight in line
Thighs parallel to the floor
Feet flat on the floor

7. Computer Application Software
Practice Management Software
Manages operations of a medical practive
Appointments
Demographics
Insurance
Transactions
Financial reports
Electronic Health Records Software
HER
All paitient information

8. Computer Application Software
Electronic Health Records Software Cont…
Increases efficiency
Ensure integrity
Care Team
Often integrates
EHR Software and Downtime
Times when the software is not operating
Must have a plan
Usually during off-peak hours

9. Computer Application Software
Encoder Software
CPT, HCPCS, ICD-9, and ICD-10
Improves coding accuracy
Compliance editing
Robust code checking
Increase in the rule set
Fee calculator
Color code edits
Cross-coder relationships
Medicare CCI edits

10. Computer Application Software
The Internet
System of interconnected computer networks
Computer
Modem
Web browser
Search Engines
Yahoo
Google
Bing
Dogpile

11. Computer Application Software
The Internet Cont…
Be cautious
Not everything on the internet is true
Identity theft
Hacking

12. Computer Security Considerations for security Physical Access
Passwords
Catalog all system components
Back up data
Keep network safeguards intact
Keep antivirus software updated
Understand encryption
Chain of trust with vendors and other business relationships
Track access

13. Office Equipment Copy Machine Fax Machine Forms Education sheets
Back up of records
Routine maintainence
Multi use
Fax Machine
Facsimile
Legal documents

14. Office Equipment Fax Machine Cont… General Rules
Always remove paper clips and staples
Make a test copy
Do not use correction tape or correction fluid
Use typed words for numbers
Call recipient if confidential
Cover page
Know error messages
Complete transmission

15. Office Equipment Dictation-Transcription Machine Printers
Many different models
Constatnly improving and changing
Must be kept in operating order
Prioritize transcriptions
Speech recognition software
Printers
Inkjet
Laser
Know your equipment

16. Office Equipment Smart Phones and Pagers
81% of providers have smart phones
Careful with texting
Pagers still in use

17. Equipment Maintenance
May have to do yourself
Set up contracts
Keep equipment manuals
Daily maintenance