1. End-User Equipment & Services Blueprint Organization FINAL VERSION 3.0.1 April 16, 2009

2. FINAL VERSION 3.0.1 2 * IDSE MEO, SOI and VITA Support Group’s are out- of-scope under seat management; FTE’s are excluded from the blueprint FTE count (1286)

3. FINAL VERSION 3.0.1 3 1.0 End User Equipment & Services ACIO POD- NC/DCA Total FTE Count: 1,373 FTE: 3 1.0 End User Equipment & Services ACIO POD- NC/DCA Total FTE Count: 1,373 FTE: 3 (1) ACIO ES-340 (1) GS-343-15 (1) GS-301-12 (1) Deputy ACIO ES-340 (1) GS-343-14 (1) GS-318-10 3.0 Customer Service Support POD- NC/DCA Total FTE: 962 3.0 Customer Service Support POD- NC/DCA Total FTE: 962 4.0 Operations Service Support POD- NC/DCA Total FTE: 223 4.0 Operations Service Support POD- NC/DCA Total FTE: 223 5.0 Business Services & Management POD- NC/DCA Total FTE: 182 5.0 Business Services & Management POD- NC/DCA Total FTE: 182 2.0 Deputy ACIO POD- NC/DCA FTE: 3 2.0 Deputy ACIO POD- NC/DCA FTE: 3 * IDSE MEO, SOI and VITA Support Group’s are out-of-scope under seat management; FTE’s are excluded from the blueprint FTE count (1286) End-User Equipment & Services

4. FINAL VERSION 3.0.1 4 3.1 Southeast Customer Service Support Center POD- Chamblee, GA Total FTE: 104 3.1 Southeast Customer Service Support Center POD- Chamblee, GA Total FTE: 104 3.3 Northeast Customer Service Support Center POD- Philadelphia, PA Total FTE: 166 3.3 Northeast Customer Service Support Center POD- Philadelphia, PA Total FTE: 166 3.5 Southwest Customer Service Support Center POD- Austin,TX Total FTE: 142 3.5 Southwest Customer Service Support Center POD- Austin,TX Total FTE: 142 3.4 Midwest Customer Service Support Center POD- Covington, KY Total FTE: 154 3.4 Midwest Customer Service Support Center POD- Covington, KY Total FTE: 154 3.2 Western Customer Service Support Center POD- Fresno, CA Total FTE: 172 3.2 Western Customer Service Support Center POD- Fresno, CA Total FTE: 172 Customer Service Support (1) ES-340-00 (1) GS-343-14 (1) GS-318-9 3.7 Operational Planning & Control Center POD- Laguna Niguel, CA/Holtsville, NY Total FTE: 78 3.7 Operational Planning & Control Center POD- Laguna Niguel, CA/Holtsville, NY Total FTE: 78 (1) IR-340-01@ Laguna, CA (2) GS-343-14 @ Laguna,CA (1) GS-343-14 @ Holtsville,NY (1) GS-343-13 @ Laguna, CA (1) GS-2210-13 @ Laguna, CA (5) GS-2210-12 @ Laguna, CA (4) GS-2210-12 @ Holtsville,NY (1) GS-2210-11 @ Laguna, CA (1) GS-2210-11 @ Holtsville,NY 3.6 Headquarters Customer Service Support Center POD- NC/DCA Total FTE: 83 3.6 Headquarters Customer Service Support Center POD- NC/DCA Total FTE: 83 3.0 Customer Service Support POD- NC/DCA Total FTE: 962 FTE: 3 3.0 Customer Service Support POD- NC/DCA Total FTE: 962 FTE: 3 3.8 Solution Design & Development POD- Chamblee, GA Total FTE: 60 3.8 Solution Design & Development POD- Chamblee, GA Total FTE: 60 3.7.1* IDSE Total FTE: 61 3.7.1* IDSE Total FTE: 61 3.2.12* SOI Development & Maintenance POD- Ogden, UT FTE: 19 3.2.12* SOI Development & Maintenance POD- Ogden, UT FTE: 19 *Grayed boxes are out of scope

5. FINAL VERSION 3.0.1 5 (1) Program Mgr IR-340-06 (1) Technical Writer GS-1083-7 (1) IT Specialist GS-2210-12 (1) Secretary GS-318-5 (1) Sup Computer Asst IR-335-07 (6) Computer Asst GS-335-9 (10) Sup Computer Asst IR-335-9* (40) Computer Asst GS-335-7* (22) Temp. Comp Asst GS-335-07** 3.7.1.1* Quality Support Ctr POD- Memphis, TN FTE- 7 3.7.1.1* Quality Support Ctr POD- Memphis, TN FTE- 7 3.7.1 IDSE* POD- Memphis. TN FTE: 4 3.7.1 IDSE* POD- Memphis. TN FTE: 4 3.7.1.2– 3.7.1.11* CDMC FTE- 50 3.7.1.2– 3.7.1.11* CDMC FTE- 50 Customer Service Support - IDSE *POD Locations 3.7.1.2 - Atlanta, GA 3.7.1.3 - Andover, MA 3.7.1.4 - Austin, TX 3.7.1.5 - Holtsville, NY 3.7.1.6 - Covington, KY 3.7.1.7 - Fresno, CA 3.7.1.8 - Kansas City, MO 3.7.1.9 - Memphis, TN 3.7.1.10 - Ogden, UT 3.7.1.11 - Philadelphia, PA ** Per Qualified Adjustment Request 15 (QAR), dated June 15, 2007, IDSE requested and were given approval to fill 22 TEMP GS-335-07 through 2010 *Grayed boxes are out of scope

6. FINAL VERSION 3.0.1 6 3.1 Southeast Customer Service Support Center POD- Chamblee, GA Total FTE: 104 FTE: 5 3.1 Southeast Customer Service Support Center POD- Chamblee, GA Total FTE: 104 FTE: 5 3.1.5, 3.1.6, 3.1.7 Service Desk 1 FTE: 46 3.1.5, 3.1.6, 3.1.7 Service Desk 1 FTE: 46 3.1.1 Atlanta Deskside Group FTE: 13 3.1.1 Atlanta Deskside Group FTE: 13 3.1.3 Jacksonville Deskside Group FTE: 12 3.1.3 Jacksonville Deskside Group FTE: 12 3.1.4 Memphis Deskside Group FTE: 14 3.1.4 Memphis Deskside Group FTE: 14 (1) IR-2210-05 (1) GS-2210-12 (6) GS-2210-11 (1) GS-2210-11 (2) GS-2210-5/7/9 (1) IR-2210-05 (1) GS-2210-12 (10) GS-2210-11 (2) GS-2210-5/7/9 (1) IR-2210-05 (1) GS-2210-12 (8) GS-2210-11 (2) GS-2210-5/7/9 (1) IR-2210-05 (1) GS-2210-12 (9) GS-2210-11 (3) GS-2210-5/7/9 (3) IR-2210-05 (3) GS-2210-12 (9) GS-2210-11 (31) GS-2210-5/7/9 Customer Service Support Southeast Customer Service Support Center 3.1.2 Chamblee Deskside Group FTE: 14 3.1.2 Chamblee Deskside Group FTE: 14 (1) IR-340-01 (1) GS-343-14 (1) GS-343-14 (Atlanta) (1) GS-343-13 (1) GS-344-07 1 Service Desk Managers and Employees may sit at any POD with a Deskside presence within the Southeast Customer Service Support Center

7. FINAL VERSION 3.0.1 7 3.2 Western Customer Service Support Center POD: Fresno, CA Total FTE: 172 FTE: 4 3.2 Western Customer Service Support Center POD: Fresno, CA Total FTE: 172 FTE: 4 3.2.1 Seattle Deskside Group FTE: 9 3.2.1 Seattle Deskside Group FTE: 9 3.2.2 Southern California Deskside Group FTE: 16 3.2.2 Southern California Deskside Group FTE: 16 3.2.3 Fresno A Deskside Group FTE: 13 3.2.3 Fresno A Deskside Group FTE: 13 3.2.6 Ogden North Deskside Group FTE: 14 3.2.6 Ogden North Deskside Group FTE: 14 3.2.7 Ogden South Deskside Group FTE: 11 3.2.7 Ogden South Deskside Group FTE: 11 3.2.8, 3.2.9, 3.2.10, 3.2.11 Service Desk 1 FTE: 62 3.2.8, 3.2.9, 3.2.10, 3.2.11 Service Desk 1 FTE: 62 3.2.5 Bay Area Deskside Group FTE: 11 3.2.5 Bay Area Deskside Group FTE: 11 (1) IR-2210-05 (1) GS-2210-12 (7) GS-2210-11 (2) GS-2210-5/7/9 (1) IR-2210-05 (1) GS-2210-12 (9) GS-2210-11 (2) GS-2210-5/7/9 3.2.4 Fresno B Deskside Group FTE: 13 3.2.4 Fresno B Deskside Group FTE: 13 (1) IR-2210-05 (1) GS-2210-12 (9) GS-2210-11 (2) GS-2210-5/7/9 (1) IR-2210-05 (1) GS-2210-12 (5) GS-2210-11 (2) GS-2210-5/7/9 (1) IR-2210-05 (2) GS-2210-12 (10) GS-2210-11 (3) GS-2210-5/7/9 (1) IR-2210-05 (2) GS-2210-12 (9) GS-2210-11 (2) GS-2210-5/7/9 (1) IR-2210-05 (1) GS-2210-12 (8) GS-2210-11 (1) GS-2210-5/7/9 (4) IR-2210-05 (4) GS-2210-12 (12) GS-2210-11 (42) GS-2210-5/7/9 (1) IR-340-01 (1) GS-343-14 (1) Gs-343-13 (1) GS-344-07 Customer Service Support Western Customer Service Support Center 1 Service Desk Managers and Employees may sit at any POD with a Deskside presence within the Western Customer Service Support Center 3.2.12* SOI Development & Maintenance POD- Ogden, UT FTE: 19 3.2.12* SOI Development & Maintenance POD- Ogden, UT FTE: 19 (1) Sup IT Spec IR-2210-04 (1) Secretary (OA) GS-318-5 (10) IT Spec (SA/AS) GS-2210-12 (4) IT Spec (SA/AS) GS-2210-12 (TEMP) (1) IT Spec (SA) GS-2210-12 (2) Computer Asst GS-335-7 *Grayed boxes are out of scope

8. FINAL VERSION 3.0.1 8 3.3 Northeast Customer Service Support Center POD - Phil adelphia, PA Total FTE: 166 FTE: 4 3.3 Northeast Customer Service Support Center POD - Phil adelphia, PA Total FTE: 166 FTE: 4 3.3.4 Manhattan Deskside Group FTE: 12 3.3.4 Manhattan Deskside Group FTE: 12 3.3.5 Andover Deskside Group FTE: 15 3.3.5 Andover Deskside Group FTE: 15 3.3.1 Philadelphia Deskside Group FTE: 16 3.3.1 Philadelphia Deskside Group FTE: 16 3.3.3 Brookhaven Deskside Group FTE: 14 3.3.3 Brookhaven Deskside Group FTE: 14 3.3.6,.3.3.7, 3.3.8, 3.3.9, 3.3.10, 3.3.11 Service Desk 1 FTE: 93 3.3.6,.3.3.7, 3.3.8, 3.3.9, 3.3.10, 3.3.11 Service Desk 1 FTE: 93 (1) IR-2210-05 (2) GS-2210-12 (10) GS-2210-11 (2) GS-2210-5/7/9 (1) IR-2210-05 (1) GS-2210-12 (10) GS-2210-11 (2) GS-2210-5/7/9 (1) IR-2210-05 (1) GS-2210-12 (8) GS-2210-11 (2) GS-2210-5/7/9 (1) IR-2210-05 (1) GS-2210-12 (11) GS-2210-11 (3) GS-2210-5/7/9 (6) IR-2210-05 (6) GS-2210-12 (18) GS-2210-11 (63) GS-2210-5/7/9 (1) IR-340-01 (1) GS-343-14 (1) GS-343-13 (1) GS-344-07 Customer Service Support Northeast Customer Service Support Center 3.3.2 Martinsburg Deskside Group FTE: 12 3.3.2 Martinsburg Deskside Group FTE: 12 (1) IR-2210-05 (1) GS-2210-12 (8) GS-2210-11 (2) GS-2210-5/7/9 1 Service Desk Managers and Employees may sit at any POD with a Deskside presence within the Northeast Customer Service Support Center

9. FINAL VERSION 3.0.1 9 3.4 Midwest Customer Service Support Center POD- Covington, KY Total FTE: 154 FTE: 4 3.4 Midwest Customer Service Support Center POD- Covington, KY Total FTE: 154 FTE: 4 3.4.1 Detroit Deskside Group FTE: 10 3.4.1 Detroit Deskside Group FTE: 10 3.4.3 Chicago Deskside Group FTE: 11 3.4.3 Chicago Deskside Group FTE: 11 3.4.6, 3.4.7, 3.4.8, 3.4.9, 3.4.10, 3.4.11 Service Desk 1 FTE: 95 3.4.6, 3.4.7, 3.4.8, 3.4.9, 3.4.10, 3.4.11 Service Desk 1 FTE: 95 3.4.4 Cincinnati Deskside Group FTE: 9 3.4.4 Cincinnati Deskside Group FTE: 9 3.4.2 Covington Deskside Group FTE: 16 3.4.2 Covington Deskside Group FTE: 16 (1) IR-2210-05 (1) GS-2210-12 (7) GS-2210-11 (2) GS-2210-5/7/9 (1) IR-2210-05 (1) GS-2210-12 (5) GS-2210-11 (2) GS-2210-5/7/9 (1) IR-2210-05 (2) GS-2210-12 (11) GS-2210-11 (2) GS-2210-5/7/9 (1) IR-2210-05 (1) GS-2210-12 (6) GS-2210-11 (2) GS-2210-5/7/9 3.4.5 St Louis Deskside Group FTE: 9 3.4.5 St Louis Deskside Group FTE: 9 (1) IR-2210-05 (1) GS-2210-12 (5) GS-2210-11 (2) GS-2210-5/7/9 (1) IR-340-01 (1) GS-343-14 (1) GS-343-13 (1) GS-344-07 Customer Service Support Midwest Customer Service Support Center (6) IR-2210-05 (6) GS-2210-12 (18) GS-2210-11 (65) GS-2210-5/7/9 1 Service Desk Managers and Employees may sit at any POD with a Deskside presence within the Midwest Customer Service Support Center

10. FINAL VERSION 3.0.1 10 3.5 Southwest Customer Service Support Center POD- Austin, TX Total FTE: 142 FTE: 4 3.5 Southwest Customer Service Support Center POD- Austin, TX Total FTE: 142 FTE: 4 3.5.3 Dallas Deskside Group FTE: 12 3.5.3 Dallas Deskside Group FTE: 12 3.5.1 Austin North Deskside Group FTE: 17 3.5.1 Austin North Deskside Group FTE: 17 3.5.6, 3.5.7, 3.5.8, 3.5.9, 3.5.10 Service Desk 1 FTE: 78 3.5.6, 3.5.7, 3.5.8, 3.5.9, 3.5.10 Service Desk 1 FTE: 78 3.5.2 Austin South Deskside Group FTE: 12 3.5.2 Austin South Deskside Group FTE: 12 (1) IR-2210-05 (2) GS-2210-12 (11) GS-2210-11 (3) GS-2210-5/7/9 (1) IR-2210-05 (1) GS-2210-12 (7) GS-2210-11 (3) GS-2210-5/7/9 (1) IR-2210-05 (1) GS-2210-12 (8) GS-2210-11 (2) GS-2210-5/7/9 (1) IR-2210-05 (1) GS-2210-12 (7) GS-2210-11 (1) GS-2210-5/7/9 3.5.4 Kansas City A Deskside Group FTE: 10 3.5.4 Kansas City A Deskside Group FTE: 10 3.5.5 Kansas City B Deskside Group FTE: 9 3.5.5 Kansas City B Deskside Group FTE: 9 (1) IR-2210-05 (1) GS-2210-12 (5) GS-2210-11 (2) GS-2210-5/7/9 (1) IR-340-01 (1) GS-343-14 (1) GS-343-13 (1) GS-344-07 Customer Service Support Southwest Customer Service Support Center (5) IR-2210-05 (5) GS-2210-12 (15) GS-2210-11 (53) GS-2210-5/7/9 1 Service Desk Managers and Employees may sit at any POD with a Deskside presence within the Southwest Customer Service Support Center

11. FINAL VERSION 3.0.1 11 3.6 Headquarters Customer Service Support Center POD- NC/DCA Total FTE: 83 FTE: 5 3.6 Headquarters Customer Service Support Center POD- NC/DCA Total FTE: 83 FTE: 5 3.6.5, 3.6.6 Service Desk 1 FTE: 30 3.6.5, 3.6.6 Service Desk 1 FTE: 30 (2) IR-2210-05 (2) GS-2210-12 (6) GS-2210-11 (20) GS-2210-5/7/9 Customer Service Support Headquarters Customer Service Support Center 3.6.1 New Carrollton A Deskside Group FTE: 12 3.6.1 New Carrollton A Deskside Group FTE: 12 (1) IR-2210-05 (1) GS-2210-12 (8) GS-2210-11 (2) GS-2210-5/7/9 3.6.2 New Carrollton B Deskside Group FTE: 10 3.6.2 New Carrollton B Deskside Group FTE: 10 (1) IR-2210-05 (1) GS-2210-12 (6) GS-2210-11 (2) GS-2210-5/7/9 3.6.3 Washington DC Deskside Group FTE: 11 3.6.3 Washington DC Deskside Group FTE: 11 (1) IR-2210-05 (1) GS-2210-12 (7) GS-2210-11 (2) GS-2210-5/7/9 3.6.4 National Office Deskside Group FTE: 15 3.6.4 National Office Deskside Group FTE: 15 (1) IR-2210-05 (2) GS-2210-12 (9) GS-2210-11 (3) GS-2210-5/7/9 (1) IR-340-01 (1) GS-343-14 (1) GS-343-13 (1) GS-344-07 1 Service Desk Managers and Employees may sit at any POD with a Deskside presence within the Headquarters Customer Service Support Center

12. FINAL VERSION 3.0.1 12 3.8 Solution Design & Development POD- Chamblee, GA Total FTE: 60 FTE: 2 3.8 Solution Design & Development POD- Chamblee, GA Total FTE: 60 FTE: 2 3.8.2 Vendor Support Liaison POD- Chamblee, GA FTE: 13 3.8.2 Vendor Support Liaison POD- Chamblee, GA FTE: 13 (1) IR-2210-05 (11) GS-2210-12 (1) IR-2210-05 (12) GS-2210-12 (1) IR-2210-05 (10) GS-2210-12 (1) IR-340-01 (1) GS-344-07 Customer Service Support Solution Design & Development 3.8.3 Philadelphia End User Problem Management POD- Philadelphia, PA FTE: 11 3.8.3 Philadelphia End User Problem Management POD- Philadelphia, PA FTE: 11 3.8.1 Knowledge Management POD- Austin, TX FTE: 12 3.8.1 Knowledge Management POD- Austin, TX FTE: 12 3.8.4 Fresno End User Problem Management POD- Fresno, CA FTE: 11 3.8.4 Fresno End User Problem Management POD- Fresno, CA FTE: 11 3.8.5 San Francisco End User Problem Management POD- San Francisco, CA FTE: 11 3.8.5 San Francisco End User Problem Management POD- San Francisco, CA FTE: 11 (1) IR-2210-05 (10) GS-2210-12 (1) IR-2210-05 (10) GS-2210-12

13. FINAL VERSION 3.0.1 13 4.0 Operations Service Support POD- NC/DCA Total FTE: 223 FTE: 3 4.0 Operations Service Support POD- NC/DCA Total FTE: 223 FTE: 3 4.1 Service, Asset, & Configuration Management POD- Ogden, UT Total FTE: 96 4.1 Service, Asset, & Configuration Management POD- Ogden, UT Total FTE: 96 4.2 Standards, Change & Release Management POD- Martinsburg, WV Total FTE: 79 4.2 Standards, Change & Release Management POD- Martinsburg, WV Total FTE: 79 4.3 Acquisition Strategy POD- NC/DCA Total FTE: 45 4.3 Acquisition Strategy POD- NC/DCA Total FTE: 45 Operations Service Support (1) ES-340-00 (1) GS-343-14 (1) GS-318-9

14. FINAL VERSION 3.0.1 14 4.1 Service, Asset, & Configuration Management POD- Ogden, UT Total FTE: 96 FTE: 3 4.1 Service, Asset, & Configuration Management POD- Ogden, UT Total FTE: 96 FTE: 3 4.1.1 Hardware Asset Management A POD- NC/DCA FTE: 13 4.1.1 Hardware Asset Management A POD- NC/DCA FTE: 13 4.1.3 Software Asset Management POD- Martinsburg, WV FTE: 11 4.1.3 Software Asset Management POD- Martinsburg, WV FTE: 11 4.1.4 Configuration Management POD- Ogden, UT FTE: 12 4.1.4 Configuration Management POD- Ogden, UT FTE: 12 4.1.5 Inventory Management POD- Ogden, UT FTE: 15 4.1.5 Inventory Management POD- Ogden, UT FTE: 15 (1) IR-340-01 (1) GS-343-13 (1) GS-344-7 4.1.2 Hardware Asset Management B POD- Philadelphia, PA FTE: 13 4.1.2 Hardware Asset Management B POD- Philadelphia, PA FTE: 13 (1) IR-2210-04 (4) GS-2210-13 (3) GS-2210-12 (5) GS-2210-11 4.1.7 Ogden Equipment Depot POD- Ogden, UT FTE: 11 4.1.7 Ogden Equipment Depot POD- Ogden, UT FTE: 11 4.1.6 Austin Equipment Depot POD- Austin, TX FTE: 11 4.1.6 Austin Equipment Depot POD- Austin, TX FTE: 11 (1) IR-2210-04 (4) GS-2210-13 (6) GS-2210-12 (4) GS-2210-9/11 (1) IR-2210-05 (2) GS-2210-12 (1) GS-2210-9/11 (7) GS-335-7 (1) IR-2210-04 (4) GS-2210-13 (3) GS-2210-12 (5) GS-2210-11 (1) IR-2210-04 (4) GS-2210-13 (2) GS-2210-12 (4) GS-2210-11 (1) IR-2210-04 (1) GS-2210-14 (6) GS-2210-13 (2) GS-2210-12 (2) GS-2210-11 Operations Service Support Service, Asset, & Configuration Management (1) IR-2210-05 (2) GS-2210-12 (1) GS-2210-9/11 (7) GS-335-7 4.1.8* VITA Support Group POD- Holtsville, NY FTE: 7 4.1.8* VITA Support Group POD- Holtsville, NY FTE: 7 (1) Sup IT Spec IR-2210-05 (2) IT Specialist GS-2210-12 (2) IT Spec (CS) GS-2210-11 (2) Computer Asst. GS-335-7 *Grayed boxes are out of scope

15. FINAL VERSION 3.0.1 15 4.2 Standards, Change & Release Management POD- Martinsburg, WV Total FTE: 79 FTE: 4 4.2 Standards, Change & Release Management POD- Martinsburg, WV Total FTE: 79 FTE: 4 4.2.5 Change Management POD- Philadelphia, PA FTE: 18 4.2.5 Change Management POD- Philadelphia, PA FTE: 18 4.2.2 Development & Standards POD- Martinsburg, WV/ New York City, NY FTE: 18 4.2.2 Development & Standards POD- Martinsburg, WV/ New York City, NY FTE: 18 4.2.1 Security Standards POD- Martinsburg, WV FTE: 12 4.2.1 Security Standards POD- Martinsburg, WV FTE: 12 4.2.3 Integration & Testing POD- Martinsburg, WV FTE: 11 4.2.3 Integration & Testing POD- Martinsburg, WV FTE: 11 4.2.4 Release Management POD- Philadelphia, PA FTE: 16 4.2.4 Release Management POD- Philadelphia, PA FTE: 16 (1) IR-2210-04 (1) GS-2210-14 (5) GS-2210-13 (7) GS-2210-12 (2) GS-2210-11 (1) IR-340-01 (1) GS-2210-14 (1) GS-343-13 (1) GS-344-07 Operations Service Support Standards, Design, & Delivery (1) IR-2210-04 (1) GS-2210-14 (2) GS-2210-13 (7) GS-2210-12 (1) IR-2210-04 (1) GS-2210-14 (10) GS-2210-13 (1) IR-2210-04 @ Martinsburg, WV (1) GS-2210-14 @ Martinsburg, WV (6) GS-2210-13 @ Martinsburg, WV (6) GS-2210-13 @ New York City, NY (2) GS-2210-12 @ Martinsburg, WV (2) GS-2210-12 @ New York City, NY (1) IR-343-04 (1) GS-2210-14 (1) GS-343-14 (4) GS-2210-13 (6) GS-343-13 (5) GS-2210-12

16. FINAL VERSION 3.0.1 16 4.3 Acquisitions Strategy POD- NC/DCA Total FTE: 45 FTE: 3 4.3 Acquisitions Strategy POD- NC/DCA Total FTE: 45 FTE: 3 4.3.1 Commodities & Contract Management Group A POD- NC/DCA FTE: 13 4.3.1 Commodities & Contract Management Group A POD- NC/DCA FTE: 13 4.3.2 Commodities & Contract Management Group B POD- Dallas, TX FTE: 13 4.3.2 Commodities & Contract Management Group B POD- Dallas, TX FTE: 13 4.3.3 Purchasing POD- Andover, MA FTE: 16 4.3.3 Purchasing POD- Andover, MA FTE: 16 (1) IR-340-01 (1) GS-343-13 (1) GS-344-7 (1) IR-343-04 (3) GS-343-13 (1) GS-343-9/11/12 (1) GS-343-11 (7) GS-2210-13 (1) IR-344-08 (2) GS-344-08 (13) GS-344-5/6/7 Operations Service Support Acquisitions Strategy (1) IR-343-04 (3) GS-343-13 (1) GS-343-9/11/12 (1) GS-343-11 (7) GS-2210-13

17. FINAL VERSION 3.0.1 17 5.0 Business Services & Management POD- NC/DCA Total FTE: 182 FTE: 3 5.0 Business Services & Management POD- NC/DCA Total FTE: 182 FTE: 3 5.1 Service Level Management POD-NC/DCA Total FTE: 28 5.1 Service Level Management POD-NC/DCA Total FTE: 28 5.2 Project & Workload Management POD-NC/DCA Total FTE: 58 5.2 Project & Workload Management POD-NC/DCA Total FTE: 58 5.3 Business Administration POD-Austin, TX Total FTE: 44 5.3 Business Administration POD-Austin, TX Total FTE: 44 5.5 Security POD- NC/DCA Total FTE: 10 5.5 Security POD- NC/DCA Total FTE: 10 5.4 Continual Process Improvement POD-NC/DCA Total FTE: 39 5.4 Continual Process Improvement POD-NC/DCA Total FTE: 39 (1) IR-340-01 (2) GS-2210-14 (1) GS-080-13 (5) GS-2210-13 (1) GS-344-7 Business Services & Management (1) ES-340-00 (1) GS-343-14 (1) GS-318-9

18. FINAL VERSION 3.0.1 18 5.1 Service Level Management POD- NC/DCA Total FTE: 28 FTE: 2 5.1 Service Level Management POD- NC/DCA Total FTE: 28 FTE: 2 5.1.2 Service Review POD- Oakland/Bay Area, CA FTE: 10 5.1.2 Service Review POD- Oakland/Bay Area, CA FTE: 10 5.1.1 Service Design POD- NC/DCA FTE: 16 5.1.1 Service Design POD- NC/DCA FTE: 16 (1) IR-340-01 (1) GS-344-7 (1) IR-2210-04 (3) GS-2210-14 (7) GS-2210-13 (5) GS-343-13 (1) IR-343-04 (6) GS-343-13 (3) GS-343-12 Business Services & Management Service Level Management

19. FINAL VERSION 3.0.1 19 5.2 Project & Workload Management POD- NC/DCA Total FTE: 58 FTE: 2 5.2 Project & Workload Management POD- NC/DCA Total FTE: 58 FTE: 2 5.2.1 Project Group A POD- NC/DCA FTE: 13 5.2.1 Project Group A POD- NC/DCA FTE: 13 5.2.2 Project Group B POD- Atlanta, GA FTE: 14 5.2.2 Project Group B POD- Atlanta, GA FTE: 14 5.2.3 Project Group C POD- Seattle, WA FTE: 13 5.2.3 Project Group C POD- Seattle, WA FTE: 13 Business Services & Management Project & Workload Management 5.2.4 Capacity, Continuity, & Availability Management POD- NC/DCA/ Atlanta, GA FTE: 16 5.2.4 Capacity, Continuity, & Availability Management POD- NC/DCA/ Atlanta, GA FTE: 16 (1) IR-2210-04 (3) GS-2210-14 (9) GS-2210-13 (1) IR-2210-04 (2) GS-2210-14 (11) GS-2210-13 (1) IR-2210-04 (2) GS-2210-14 (10) GS-2210-13 (1) IR-2210-04 @ NC/DCA (1) GS-343-14 @ NC/DCA (2) GS-343-14 @ Atlanta, GA (3) GS-343-13 @ NC/DCA (3) GS-343-13 @ Atlanta, GA (3) GS-2210-13 @ NC/DCA (3) GS-2210-13 @ Atlanta, GA (1) IR-340-01 (1) GS-344-07

20. FINAL VERSION 3.0.1 20 5.3 Business Administration POD- Austin, TX Total FTE: 44 FTE: 2 5.3 Business Administration POD- Austin, TX Total FTE: 44 FTE: 2 5.3.1 Training POD- Cincinnati, OH FTE: 15 5.3.1 Training POD- Cincinnati, OH FTE: 15 5.3.2 Budget / Financial Management POD- Austin, TX FTE: 15 5.3.2 Budget / Financial Management POD- Austin, TX FTE: 15 5.3.3 Human Resources POD- Oakland/Bay Area, CA FTE: 12 5.3.3 Human Resources POD- Oakland/Bay Area, CA FTE: 12 (1) IR-340-01 (1) GS-344-7 (1) IR-343-04 (2) GS-343-14 (6) GS-343-13 (6) GS-2210-13 (1) IR-343-04 (3) GS-560-14 (11) GS-560-13 (1) IR-343-04 (2) GS-343-14 (9) GS-343-13 Business Services & Management Business Administration

21. FINAL VERSION 3.0.1 21 5.4 Continual Process Improvement POD- NC/DCA Total FTE: 39 FTE: 2 5.4 Continual Process Improvement POD- NC/DCA Total FTE: 39 FTE: 2 5.4.1 Operational Assessment POD- NC/DCA FTE: 12 5.4.1 Operational Assessment POD- NC/DCA FTE: 12 5.4.2 Reports Analysis POD- Fresno FTE: 13 5.4.2 Reports Analysis POD- Fresno FTE: 13 5.4.3 Performance Measurement POD- Chicago, IL FTE: 12 5.4.3 Performance Measurement POD- Chicago, IL FTE: 12 (1) IR-340-01 (1) GS-344-7 (1) IR-343-04 (2) GS-343-14 (9) GS-343-13 (1) IR-343-04 (2) GS-2210-14 (10) GS-343-13 (1) IR-2210-04 (11) GS-2210-13 Business Services & Management Operational Assessment & Evaluation Improvement

22. FINAL VERSION 3.0.1 22 Post of Duty and/or City Location Details

23. FINAL VERSION 3.0.1 23 Missouri is split over two Centers (Kansas City and Independence, MO are both in Southwest) Customer Service Support Overview In the To-Be Organization there will be six Customer Service Support Centers (CSSC) designated by Southeast, Northeast, Southwest, Western, Headquarters, and Midwest Each CSSC Manager will be located in the identified * POD Each CSSC will have a minimum of two and maximum of six Service Desk (SD) groups Each SD group will consist of ten to sixteen Service Desk Specialists SD Specialists will be co-located with Deskside Specialists within the CSSC geographic area Due to the night shift, groups that support a Campus will have two additional Deskside Specialists Each CSSC will have a minimum of four and maximum of seven Deskside Groups

24. FINAL VERSION 3.0.1 24 Customer Service Support Overview In the HPO there will be six Customer Service Support Centers designated by Southeast, Northeast, Headquarters, Southwest, Western, and Midwest The Customer Service Support Center Managers will be located in the POD identified by an asterisk* Each Customer Service Support Center will have a minimum of two and a maximum of six Service Desk Groups Each Service Desk group will consist of ten to sixteen Service Desk Specialists Due to the night shift, groups that support a Campus will have two additional Deskside Specialists The Service Desk Specialists located within each Service Support Center will be co- located with the Deskside Specialists within that CSSC geographic area ** Missouri is split over two Centers (Kansas City in Southwest and St. Louis in Midwest) Alaska Arizona California Colorado Hawaii Idaho Montana Nevada Oregon Utah Washington Wyoming Illinois Iowa Indiana Kentucky Michigan Minnesota Missouri ** North Dakota Ohio South Dakota Wisconsin Midwest (Covington*) Western (Fresno*) Louisiana Kansas Missouri ** Nebraska New Mexico Oklahoma Texas Southwest (Austin*) Headquarters (NC/DCA*) Maryland Washington D.C. West Virginia Alabama Arkansas Florida Georgia Mississippi North Carolina Puerto Rico South Carolina Tennessee Southeast (Chamblee*) Connecticut Delaware Maine Maryland Massachusetts New Hampshire New Jersey New York Pennsylvania Rhode Island Vermont Virginia West Virginia Northeast (Philadelphia*)

25. FINAL VERSION 3.0.1 25 3.0 Customer Service Support Managers and Employees will be located at the below listed cities: Austin, TX: Knowledge Management (12 FTE) Chamblee, GA: Solution Design & Development (2 FTE) Vendor Support Liaison (13 FTE) Fresno: End User Problem Management (11 FTE) Holtsville, NY: Operational Planning & Control Center (6 FTE) Customer Service Support Centers: Details for Service Desk and Deskside Groups in following slides Laguna, CA: Operational Planning & Control Center (11 FTE) Philadelphia: End User Problem Management (11 FTE) New Carrollton/Washington DC: Customer Service Support (3 FTE) San Francisco: End User Problem Management (11 FTE)

26. FINAL VERSION 3.0.1 26 Southeast Customer Service Support Center Chamblee Deskside Group PODs GroupStateCityBldg #PODEnd UsersFTE TotalDistribution ChambleeGACHAMBLEEGA1016 SUBMISSION PROCESSING CTR 2,939 10 (1) IR2210-05 (1) GS2210-12 (6) GS2210-11 (2) GS2210-5/7/9 ChambleeGACHAMBLEEGA0010CSS1,669 4 (4) GS2210-11

27. FINAL VERSION 3.0.1 27 Southeast Customer Service Support Center Jacksonville Deskside Group PODs

28. FINAL VERSION 3.0.1 28 Southeast Customer Service Support Center Memphis Deskside Group PODs GroupStateCityBldg #PODEnd UsersFTE TotalDistribution MemphisTNMEMPHISTN0005MSC/TCC2,523 10 (1) IR-2210-05 (7) GS-2210-11 (2) GS-2210-5/7/9 MemphisTNMEMPHISTN2070MEMPHIS-FALLS74 MemphisTNNASHVILLETN2017NASHVILLE SATEL471 3 (1) GS2210-12 (1) GS2210-11 (1) GS2210-5/7/9 MemphisTNNASHVILLETN0052N VILLE HQ318 1(1) GS2210-11 MemphisTNNASHVILLETN2038810 BROADWAY87 MemphisTNNASHVILLETN2468 CUSTOMS HOUSE - NASHVILLE 41

29. FINAL VERSION 3.0.1 29 Southeast Customer Service Support Center Service Desk Group PODs Three Southeast Service Desk Groups Three Managers and 43 Specialists may be located at any of the below listed PODs: Atlanta, Georgia, North Carolina: AL2085 Birmingham GA0087 Atlanta (Peachtree Summit) GA2004 Atlanta (Koger Ctr-Tulane) GA2234 Atlanta (Peachtree Dnwdy) GA0010 Chamblee (Campus) GA1016 Chamblee (Submission Proc. Ctr) NC0090 Greensboro NC2598 Charlotte (Five Resource Square) Florida, Tennessee, Puerto Rico: FL0061 Miami FL0067 Jacksonville (Chas. Fed Bldg) FL2347 Plantation (Ft. L. Hdqtrs Bldg) FL2476 Jacksonville (Modis Bldg) TN0005 Memphis (TCC) TN2017 Nashville (Satellite) TN0052 Nashville (Headquarters) PR3930 Guaynabo (San Patricio Off Ctr)

30. FINAL VERSION 3.0.1 30 Western Customer Service Support Center Seattle Deskside Group PODs

31. FINAL VERSION 3.0.1 31 Western Customer Service Support Center Southern California Deskside Group PODs GroupStateCityBldg #PODEnd UsersFTE TotalDistribution Southern CAAZMESAAZ7886MESA47 Southern CAAZPHOENIXAZ6694PHOENIX393 3 (1) GS2210-12 (1) GS2210-11 (1) GS2210-5/7/9 Southern CAAZPHOENIXAZ6267NORTHWEST - PHOENIX53 Southern CAAZTEMPEAZ6021TEMPE57 Southern CACALos AngelesCA0150Los Angeles640 4 (1) IR2210-05 (1) GS2210-12 (1) GS2210-11 (1) GS2210-5/7/9 Southern CACALos AngelesCA6218Glendale272 1(1) GS2210-11 Southern CACALos AngelesEl Segundo160 Southern CACALos AngelesCAD002El Monte295 1(1) GS2210-11 Southern CACALos AngelesLong Beach129 Southern CACANorth LAVan Nuys118 Southern CACANorth LAWoodland Hills88 Southern CACANorth LACamarillo96 Southern CACANorth LACA6375Thousand Oaks22 1(1) GS2210-11 Southern CACAInland EmpireCAD001San Bernardino194 1(1) GS2210-11 Southern CACAInland EmpireRiverside18 Southern CACAInland EmpirePalm Springs20 Southern CACAOrange CountyCA0521Laguna Niguel562 3(3) GS2210-11 Southern CACAOrange CountySanta Ana208 Southern CACASan DiegoCA0167San Diego400 2 (1) GS2210-11 (1) GS2210-5/7/9 Southern CACASan DiegoSan Marcos71

32. FINAL VERSION 3.0.1 32 Western Customer Service Support Center Fresno Deskside Groups A and B PODs

33. FINAL VERSION 3.0.1 33 Western Customer Service Support Center Bay Area Deskside Group PODs

34. FINAL VERSION 3.0.1 34 Western Customer Service Support Center Ogden North Deskside Group PODs GroupStateCityBldg #PODEnd UsersFTE TotalDistribution Ogden NorthNVLAS VEGASNV7516 LAS VEGAS - CITY PARKWAY 304 2 (1) GS2210-12 (1) GS2210-5/7/9 Ogden NorthUTOGDENUT1379ANNEX III440 1 (1) GS2210-12 Ogden NorthUTOGDENUT1351ANNEX II BLDG356 1(1) GS2210-11 Ogden NorthUTOGDENUT0036IRS SERVICE CENTER2,570 10 (1) IR2210-05 (8) GS2210-11 (1) GS2210-5/7/9

35. FINAL VERSION 3.0.1 35 Western Customer Service Support Center Ogden South Deskside Group PODs

36. FINAL VERSION 3.0.1 36 Western Customer Service Support Center Service Desk Group PODs Four Western Service Desk Groups Four Managers and 58 Specialists may be located at any of the below listed PODs: Alaska, Arizona, California, Colorado, Hawaii, Nevada, Oregon, Utah, Washington: AK3237 Anchorage (Veco Alask Bldg) AZ6694 Phoenix CA0150 Los Angeles CA0167 San Diego CA0521 Orange County (Laguna Niguel) CA6218 Los Angeles (Glendale) CA6375 North LA (Thousand Oaks) CAD001 Inland Empire (San Bernardino) CAD002 Los Angeles (El Monte) CA4664 Fresno (Campus Butler A) CA6530 Tulare CA7456 Fresno (Compliance Serv. Bldg) CA7462 Fresno (Accounts Mgmnt) CA0154 San Francisco (333 Market) CA0281 Oakland CA6116 San Jose (Headquarters) CA6139 Sacramento (North Pointe) CO1656 Denver (Dominion Plaza) HI0011 Honolulu (Prince Kuhio FB) NV7516 Las Vegas (City Parkway) OR0043 Portland (Green-Wyatt FB) UT0036 Ogden (Campus) UT1351 Ogden (Annex II Bldg) UT1379 Ogden (Annex III Bldg) UT1387 Salt Lake City (Social Hall Plaza) UT1428 Ogden (Twin Rivers Complex) UT1430 Ogden (Autoliv Bldg) UT1434 Ogden (Scowcroft Bldg) WA0101 Seattle

37. FINAL VERSION 3.0.1 37 Northeast Customer Service Support Center Philadelphia Deskside Group PODs Notes: - The Philadelphia Group will require higher than normal staff due to the Campus and night shift. - Most of the staff will reside in the PSC-North POD

38. FINAL VERSION 3.0.1 38 Northeast Customer Service Support Center Martinsburg Deskside Group PODs

39. FINAL VERSION 3.0.1 39 Northeast Customer Service Support Center Brookhaven Deskside Group PODs Note: The Brookhaven Group will require higher than normal staff due to the Campus and night shift.

40. FINAL VERSION 3.0.1 40 Northeast Customer Service Support Center Andover Deskside Group PODs Note: The Andover Group will require higher than normal staff due to the Campus and night shift.

41. FINAL VERSION 3.0.1 41 Northeast Customer Service Support Center Manhattan Deskside Group PODs ManhattanNJ Springfield/ MountainsideNJD003955 Springfield Ave.3421(1) GS2210-11

42. FINAL VERSION 3.0.1 42 Northeast Customer Service Support Center Service Desk Group PODs Six Northeast Service Desk Groups Six Managers and 87 Specialists may be located at any of the below listed PODs: Connecticut, Massachusetts, New Jersey, New York, Pennsylvania, Rhode Island, Virginia, West Virginia: CT0013 Hartford MA0129 Fitchburg MA0131 Boston (JFK FB) MA0137 Andover (Campus) MA5604 Methuen MA5679 Lowell (Cross Point Twr 3) NJ4600 Iselin NJD002 Newark NJD003 Springfield NY0350 Manhattan (290 Bdwy) NY6412 Westbury NY7013 Manhattan (Midtown) NY7282 New York (Counsel-FB Reserve B) NY0376 Holtsville (Bkh Campus) NY6466 Cheektowaga (Appletree) NY6470 New York-Kings (Metrotech) NY7340 Buffalo (Niagara Center) PA0277 Philadelphia (Green FB) PA6520 Philadelphia (Campus North) PA0233 Pittsburgh RI7085 Warwick VA0088 Richmond VA1287 Arlington (Crystal Plaza 6) WV0158 Martinsburg (Annex) WV0171 Beckley WV0191 Martinsburg (ECC)

43. FINAL VERSION 3.0.1 43 Midwest Customer Service Support Center Detroit Deskside Group PODs

44. FINAL VERSION 3.0.1 44 Midwest Customer Service Support Center Chicago Deskside Group PODs

45. FINAL VERSION 3.0.1 45 Midwest Customer Service Support Center Covington Deskside Group PODs Note: The Covington Group will require higher than normal staff due to the Campus and night shift. GroupStateCityBldg #PODEnd UsersFTE TotalDistribution CovingtonKY(NO CITY)KY2020CSC ANNEX-WAREHOUSE194 CovingtonKYCOVINGTONKY0085CSC SERVICE CENTER2,108 8 (1) IR2210-05 (6) GS2210-11 (1) GS2210-5/7/9 CovingtonKYCOVINGTONKY2032CSC GATEWAY CENTER1,373 5 (1) GS2210-12 (3) GS2210-11 (1) GS2210-5/7/9 CovingtonKYCOVINGTONKY3005CSC GATEWAY WEST918 4 (1) GS2210-12 (2) GS2210-11 (1) GS2210-5/7/9

46. FINAL VERSION 3.0.1 46 Midwest Customer Service Support Center Cincinnati Deskside Group PODs

47. FINAL VERSION 3.0.1 47 Midwest Customer Service Support Center St. Louis Deskside Group PODs

48. FINAL VERSION 3.0.1 48 Midwest Customer Service Support Center Service Desk Group PODs Six Midwest Service Desk Groups Six Managers and 89 Specialists may be located at any of the below listed PODs: Illinois, Indiana, Kentucky, Michigan, Minnesota, Missouri, Ohio, Wisconsin: IL0236 Chicago IL2218 Schaumburg IL2337 Downers Grove IL2165 Bloomington IN0133 Indianapolis IN1653 Indianapolis KY0085 Covington (Campus) KY2032 Covington (Campus Gtwy Ctr) KY3005 Covington (Campus Gtwy West) KY0086 Louisville (Lou Mazzoli FB) KY3016 Florence MI0131 Detroit (PVM FB) MI1951 Detroit (ECC) MN1600 St. Paul MN1675 Bloomington MO0106 St. Louis MO1833 Chesterfield OH0192 Cleveland OH2138 Independence OH0189 Cincinnati (John Peck FB) WI1720 Milwaukee

49. FINAL VERSION 3.0.1 49 Southwest Customer Service Support Center Austin North Deskside Group PODs Note: The Austin North Group will require higher than normal staff due to the Campus and night shift. GroupStateCityBldg #PODEnd UsersFTE TotalDistribution Austin NorthLANEW ORLEANSLA1336NEW ORLEANS217 2 (1) GS2210-12 (1) GS2210-5/7/9 Austin NorthLANEW ORLEANSLA0034HEBERT FB60 Austin NorthTXAUSTINTX2038IRS SW SERVICE CENTER4,003 15 (1) IR2210-05 (1) GS2210-12 (11) GS2210-11 (2) GS2210-5/7/9

50. FINAL VERSION 3.0.1 50 Southwest Customer Service Support Center Austin South Deskside Group PODs

51. FINAL VERSION 3.0.1 51 Southwest Customer Support Center Dallas Deskside Group PODs

52. FINAL VERSION 3.0.1 52 Southwest Customer Service Support Center Kansas City Deskside Groups A and B PODs Note: The 3333 W Pershing POD will consist of members of both groups Kansas City A and B.

53. FINAL VERSION 3.0.1 53 Southwest Customer Service Support Center Service Desk Group PODs Five Southwest Service Desk Groups Five Managers and 73 Specialists may be located at any of the below listed PODs: Louisiana, Missouri, Nebraska, Oklahoma, Texas: LA1336 New Orleans MO1937 Kansas City (3333 W Pershing) NE1384 Omaha OK1356 Oklahoma City TX2038 Austin (Campus) TX0058 Dallas (Santa Fe FB) TX0284 Dallas (Cabell FB) TX0302 Farmers Branch TX0297 Houston (Alliance Tower) TX0298 Houston (Leland FB) TX1962 Austin (Southpark Bldg G) TX2225 Austin (Southpark Bldg J) TX2409 San Antonio (Sunset Square) TX2437 Austin (South Tech Bldg 4)

54. FINAL VERSION 3.0.1 54 Headquarters Customer Service Support Center New Carrollton Deskside Groups A and B PODs Note: The New Carrollton Federal Building POD will consist of members of both groups New Carrollton A and B.

55. FINAL VERSION 3.0.1 55 Headquarters Customer Service Support Center Washington DC/National Office Deskside Group PODs GroupStateCityBldg #PODEnd UsersFTE TotalDistribution National OfficeDCWASHINGTONDC0022NATIONAL OFFICE2,083 15 (1) IR-2210-05 (2) GS-2210-12 (9) GS-2210-11 (3) GS-2210-5/7/9 International support provided for: London Paris Frankfurt Beijing Virgin Islands

56. FINAL VERSION 3.0.1 56 Headquarters Customer Service Support Center Service Desk Group PODs Two Headquarters Service Desk Groups Two Managers and 28 Specialists may be located at any of the below listed PODs: Maryland, Washington DC: MD0278 New Carrollton FB MD0428 Baltimore MD0055 Baltimore (Fallon Bldg) DC0363 Washington DC (500 N Capitol) DC0373 Washington DC (Union Ctr 2) DC0404 Washington DC (Franklin Ct.) DC0560 Washington DC (1750 Penn. Ave.) DC0691 Washington DC (US Mint Annex) DC0022 Washington DC (National Office)

57. FINAL VERSION 3.0.1 57 4.0 Operations Service Support Managers and Employees will be located at the below listed cities: Andover: Purchasing (16 FTE) Austin: Equipment Depot (11 FTE) Dallas: Commodities & Contract Mgmnt (13 FTE) Martinsburg: Software Asset Mgmnt (11 FTE) Standards, Release, & Change Mgmnt (4 FTE) Security Standards (12 FTE) Development & Standards (10 FTE) Integration & Testing (11 FTE) New Carrollton/Washington DC: Hardware Asset Mgmnt (13 FTE) Acquisitions Strategy (3 FTE) Commodities & Contract Mgmnt (13 FTE) Operations Service Support (3 FTE) New York City: Development & Standards (8 FTE) Philadelphia: Hardware Asset Mgmnt (13 FTE) Release Mgmnt (16 FTE) Change Mgmnt (18 FTE) Ogden: Service Asset & Configuration Mgmnt (3 FTE) Configuration Mgmnt (12 FTE) Inventory Mgmnt (15 FTE) Equipment Depot (11 FTE)

58. FINAL VERSION 3.0.1 58 5.0 Business Services and Management Managers and Employees will be located at the below listed cities: Atlanta: Project Group (14 FTE) Capacity, Continuity, & Availability (8 FTE) Austin: Business Administration (2 FTE) Budget/Financial Mgmnt (15 FTE) Chicago: Performance Measurement (12 FTE) Cincinnati: Training (15 FTE) Fresno: Reports Analysis (13 FTE) New Carrollton/Washington DC: Business Services & Mgmnt (3 FTE) Service Level Mgmnt (2 FTE) Service Design (16 FTE) Project & Workload Mgmnt (2 FTE) Project Group (13 FTE) Capacity, Continuity, & Availability (8 FTE) Continual Process Improvement (2 FTE) Operational Assessment 12 FTE) Security (10 FTE) Oakland-Bay Area: Service Review (10 FTE) Human Resources (12 FTE) Seattle: Project Group (13 FTE)