1. Principles of Marketing Lecture-36

2. Summary of Lecture-35

3. Personal Selling

4. Personal selling is the personal communication of information to persuade somebody to buy something.

5. Basic Sales Tasks

6. The two types of personal selling

7. The customers come to the salespeople. – Mostly involves retail-store selling. – Most salespeople fall into this category. The salespeople go to the customers. – Usually represent producers or wholesaling middlemen and sell to business users. – Some outside selling is relying more on telemarketing.

8. Contributions of Personal Selling to Marketing

9. Producing Sales Revenue Producing Sales Revenue Meeting Buyer Expectations Meeting Buyer Expectations Providing Marketplace Information Providing Marketplace Information

10. Salesperson An individual acting for a company by performing one or more of the following activities:  Prospecting,  Communicating,  Serving, and  Information gathering.

11. Salespeople Sales representatives Account executives Sales consultants Sales engineers Agents District managers Marketing representatives Account development reps Etc.

12. Today’s Topics

13. Sales Force Management

14. The Role of the Sales Force

15. Personal Selling is effective because salespeople can: – probe customers to learn more about their problems, – adjust the marketing offer to fit the special needs of each customer, – negotiate terms of sale, – build long-term personal relationships with key decision makers.

16. The Sales Force serves as a critical link between a company and its customers since they: – – represent the company to customers, and – represent customers to the company.

17. Steps in the Selling Process

18. Step 1. Prospecting and Qualifying Step 1. Prospecting and Qualifying Step 2. Preapproach Step 3. Approach Step 4. Presentation/Demonstration Step 4. Presentation/Demonstration Identifying and Screening For Qualified Potential Customers. Learning As Much As Possible About a Prospective Customer Before Making a Sales Call. Knowing How to Meet the Buyer to Get the Relationship Off to a Good Start. Telling the Product “Story” to the Buyer, and Showing the Product Benefits.

19. Step 5. Handling Objections Step 6. Closing Step 7. Follow-Up Seeking Out, Clarifying, and Overcoming Customer Objections to Buying. Asking the Customer for the Order. Following Up After the Sale to Ensure Customer Satisfaction and Repeat Business.

20. Managing the Sales force

21. Designing Sales force Strategy and Structure Recruiting and Selecting Salespeople Training Salespeople Compensating Salespeople Supervising Salespeople Evaluating Salespeople

22. Designing sales force strategy and structure

23. Types of Sales Force Structure Territorial Sales force structure Product Sales force structure Customer Sales force structure Complex Sales force structure

24. How Will Sales and Sales Support People Work Together? Team Selling How Will Sales and Sales Support People Work Together? Team Selling Sales Force Size Who Will Be Involved in the Selling Effort? Outside Sales Force Inside Sales Force Who Will Be Involved in the Selling Effort? Outside Sales Force Inside Sales Force Other Sales Force Strategy and Structure Issues

25. Inside Sales Force Inside Sales Force Outside Sales Force Outside Sales Force Travel to Call on Customers Travel to Call on Customers Sells to Major Accounts Sells to Major Accounts Finds Major New Prospects Finds Major New Prospects Conduct Business From Their Offices Via Phone or Buyer Visits Conduct Business From Their Offices Via Phone or Buyer Visits Technical Support People Technical Support People Tele- Marketing Or Internet Tele- Marketing Or Internet Other Sales Force Strategy and Structure Issues Sales Assistants Sales Assistants

26. Recruiting and Selecting Salespeople

27. Some Characteristics of Salespeople Some Characteristics of Salespeople Recruiting Procedures Salesperson Selection Process Salesperson Selection Process Enthusiasm and Self- Confidence Persistence Initiative Job Commitment Enthusiasm and Self- Confidence Persistence Initiative Job Commitment Current Salespeople Employment Agencies Classified Ads College Campuses Current Salespeople Employment Agencies Classified Ads College Campuses Sales Aptitude Analytical & Organizational Skills Personality Traits Other Characteristics Sales Aptitude Analytical & Organizational Skills Personality Traits Other Characteristics

28. Selection Process Usually Evaluates a Person’s Other Characteristics Personality Traits Sales Aptitude Analytical and Organizational Skills Analytical and Organizational Skills Selecting Salespeople

29. Training Salespeople

30. Help Salespeople Know & Identify With the Company Help Salespeople Know & Identify With the Company Learn How the Products Work Learn About Competitors’ and Customers’ Characteristics Learn About Competitors’ and Customers’ Characteristics Learn How to Make Effective Presentations Learn How to Make Effective Presentations Understand Field Procedures and Responsibilities Understand Field Procedures and Responsibilities The Average Sales Training Program lasts for Four Months and Has the Following Goals:

31. Compensating Salespeople

32. Components of Compensation PAYCHECK Benefits Bonus Salary Commission

33. Enough for today...

34. Summary

35. Sales Force Management

36. Steps in the Selling Process

37. Managing the Sales force

38. Designing Sales force Strategy and Structure Recruiting and Selecting Salespeople Training Salespeople Compensating Salespeople Supervising Salespeople Evaluating Salespeople

39. Next….

40. Sales force Management (cont..) Direct Marketing

41. Principles of Marketing Lecture-36