2. Entertaining a Client Lead-in 1 Assessment 5 Acting out 4 Autonomous Learning and Discussion 3 Task Assignment 2 Review and Homework 6

3. make reservations Make introductions Make, receive and decline invitations Entertain visitors Have cross-cultural awareness in receiving visitors Learning Objectives

4. Task Imagine a foreign visitor is visiting your company. Entertain the client properly.

5. Lead-in Discuss with your partner and circle the entertainment you would recommend and give your reasons. theatre, cinema, concerts, famous, monuments and buildings, exhibitions, sports events, tourist trips, golf, excursions, restaurants and bars, parties, a visit to your home

6. Autonomous Learning and Discussion What are the typical stages of the reception? Welcoming visitors Greeting and making introductions Starting and encouraging small talks Entertaining visitors in spare time Bidding farewells Arranging accommodations

7. 2 Here is one model conversation of entertaining a guest in a Chinese bar.Listen and fill in the blanks. A:Here we are at Changle Bar.______________ B:We'd like to have Chinese drinks.But we know little about it.________________ A:Yes, of course.______________________,such as Maotai, Wuliangye, Jiananchun,Kongfu jiajiu and so on. Of course, a lot of people like to have beer. Here they usually serve Qingdao Beer and Jinwei Beer. B:Oh,______________ !I'd like to have um----Qingdao Beer. How about you,Mary? C:I don't drink at all. Any soft drinks? A:Sure,_________________________. C:It sounds interesting,I'll take that; A:Waitress,two glasses of Qingdao Beer and one glass of non-alcoholic cocktail. W:Yes,sir. What do you like to drink? Could you recommend us some? We have some famous brands of alcohol. while many southerners like to have wine or yellow wine Most northerners like to have alcohol What a variety Here they serve a non-alcoholic cocktail

8. 3 Listen to the passage about what we usually have for a meal. Finish the following menu with the food you hear. Snapshot Starter Soup // // Main Course Pork // // // // // Dessert Cakes // // // // appetizersalad beefpotatochicken Sea foodvegetables cookiespuddings piesIce-cream

9. 4 Case Look at the video and answer the following questions. Snapshot Is this a Chinese restaurant or Japanese restaurant, why? Why one of them can not eat pork? What did the Chinese man order at last? Do you know how to translate the name of the dish? Discuss: what should we consider when we entertain the foreign visitor? Could you list as many examples of table manners and eating etiquette as possible?

10. Analysis It is quite common for you to entertain your guests in the spare time. The following information tells about various ways of entertainments. There are many ways to provide acceptable local entertainment for visitors. Typical ideas are arts and cultural events such as theatre, cinema, concerts, exhibitions, famous monuments and buildings, or sports events, such as golf,tourist trips, excursions, restaurants and bars,etc. As well as more private corporate hospitality such as parties, receptions, and possibly invitations to someone's home ---though this is highly culture--dependent and may be more common in the USA, the UK and some parts of Continental Europe than elsewhere. Dinner is usually the most important meal of the day in the West. It is served in the evening. Dinner usually consists of one, two or three courses such as: soup, meat and vegetables, and dessert. But on Sundays or special occasions a more elaborate meal is sometimes prepared at noon or later (when it is called lunch) or in the evening from about 7 p.m. onwards. Sometimes, on formal occasions, family members change their clothes before dinner. There may be a number of different courses served at dinner-the usual order in which they are served is served is an appetizer, soup, fish, meat with vegetables, salad, dessert, cheese and coffee. However, all these courses are not always served on every occasion. One or two courses are more usual.

11. Analysis Etiquette in Business ■ Learn how to say, " Thank you " and " Goodbye " in every foreign language you will use. ■ Show appreciation for the culture, music, and art of the country you are visiting or the country your guests are from. ■ Don't make comparisons of dietary customs, holidays, religion, and forms of government. ■ Keep in mind that business is more formal in all countries other than the U.S.A Conduct yourself accordingly. ■ Be punctual. ■ Be well groomed. ■ Hand - shaking is very important in Europe. Wait for ladies to extend their hands first. ■ Be courteous and respectful and do nothing that would offend your guests" pride.

12. Table Manners a. Don't wipe your face with a napkin ; use it to wipe your mouth only. b. Don't put too much food into your mouth. c. Don’t chew with your mouth open or make loud noises when you eat. d. Women shouldn’t leave a lipstick mark on their glass. e. Don’t order one of the most expensive things on the menu, and don’t order more than two courses unless your host suggests that it’s all right. Also, don’t order a first course if no one else does. f. Don’t ask for a “ doggy bag”, and try not to order more than you are going to eat. Analysis

13. Acting out 5 Task Name the tableware and put them in the right place on the table.

14. Fork Knife Spoon Plate goblet dinner cloth

15. Acting out 6 Task Pair work. Imagine you are going to prepare a dinner for six People. Study the following principles of seat arrangement for a western dinner. Then discuss with your partner and propose seat arrangements for the two different tables below. Principles for Seat Arrangement ■ Host and hostess should be seated separately at each side of the table to take care of the table. ■ Male and female should be seated separately around the table. ■ The right hand seat is more important than the left hand seat. ■ The people near the host and the hostess are more important. ■ The most important person should be seated at the right hand of the host.

16. 1 Host 2 Hostess 3 V.I.P 4 V.I.P’s wife 5 Guest (female) 6 Guest (male) Acting out Table 1Table 2

17. Round Table Square Table 1 2 34 56 134 625 Acting out 1 Host 2 Hostess 3 V.I.P 4 V.I.P’s wife 5 Guest (female) 6 Guest (male)

18. Acting out 7 Task Group work. Give role - plays according to the situations given below. Situation 1 The hosts have invited their guests to dinner at home. In groups of four, act out the situation according to the following information. Hosts ■ set the tables, position the utensils in the right place ■ greet the guests, take their coats, introduce them to your partner ■ have a dinner together with small talk during the meal Guests ■ greet your hosts ■ present your hosts with a gift ■ have a dinner, small talk

19. Situation 2 The hosts have invited their clients to dinner in a big restaurant. After the dinner they talk about the restaurant. Work in groups of three and act out the situation according to the following checklist. ExcellentSatisfactory Atmosphere Comfort Cleanliness Staff Attentiveness Staff Friendliness Speed of Service Quality of Food Quality of Drink Value for Money √ √ √ √ √ √ √ √ √

20. Assessment Teacher’s Comments Students’ Comments

21. Review and Homework