1. Alice’s Adventures in LibQual-Land Kitty Tynan Assistant Director for Public Services CUA Libraries All illustrations from The Victorian Web: A Tenniel Gallery http://www.victorianweb.org/art/illustration/tenniel/alice/gallery1.html

2. What is LibQual? Developed & administered by ARL Web-based survey Measures service quality Demographic data 22 “core” questions 5 “local” questions Comments

3. Why LibQual? No formal assessment of services to date Strategic planning Space planning Accreditation Fairly easy to do –Lots of support from ARL –Results include data in a presentation notebook –Can use Excel for analysis

4. How to LibQual

5. Identify the Local Questions Choose 5 from over 100 Ease of use of electronic resources Providing help when and where I need it Providing information that answers my questions Teaching me how to access, evaluate, and use information Making me aware of library services Subject bibliographies The right mix of electronic content The right mix of easy-to-use tools to access military and other scholarly content Examples: 2008 Local Questions Comprehensive collections of fulltext articles online Convenience of borrowing books from other colleges Ease of using library's online article indexes Availability of online help when using my library's electronic resources Informing me of useful library services Providing health information when and where I need it Employees teaching me how to access or manage information

6. Demographics Define your Population By status (faculty by rank, staff, graduate, undergraduate) By department By gender By age Office of Institutional Research is your friend

7. Getting the Word Out Emails Announcements –Libraries web page –University news Posters Table tents Bookmarks

8. Prizes! A big prize (iPod Touch) is a big draw Ask for (and get) donations –Bookstore –Starbucks

9. Follow up Web reminders More emails Remind them of the deadline – and the prizes! Thank them at the end

10. Now What? Review results notebook Identify priorities Prepare summary report Analyze comments Apply Repeat