1. Choosing the Right Device
IP Phone Bazaar:
Choosing the Right Device
Neal Shact
CEO

2. Who is CommuniTech? Established in 1983 Privately-held company
Founded by Neal Shact and Melissa Vokoun
4 Divisions
CommuniTech
CommuniTech Services
Clarisys
Dytel

3. Factors:
VoIP Migration Plan
IP Phone Options
IP Phone Protocols
Personnel Considerations
Location Considerations
Selecting the IP Phone

4. Converged Voice and Data Solutions (VoIP)
VoIP Migration
Converged Voice and Data Solutions (VoIP)
Corporate Office
VoIP Call
Server
Branch/Remote Office
IP Phones
Public/Private
NETWORK
IP Phones
Teleworker
IP Phone
Road Warrior
IP Phone

5. Converged Voice and Data Solutions (VoIP)
VoIP Migration
Converged Voice and Data Solutions (VoIP)
Considerations:
Proprietary IP (Nortel, 3COM, Cisco, etc.)
Edge devices operating on single proprietary protocol
Standards Based IP (VocalData, Shoreline, etc.)
Standards based IP protocols supporting multiple options

6. VoIP Gateway with Legacy Phones VoIP Adapter with Legacy Phone
VoIP Migration
IP Enabled Legacy Solutions
Legacy
Phones
Key/PBX
VoIP Gateway with Legacy Phones
Public/Private
NETWORK
IP Phone
VoIP Adapter with Legacy Phone
Remote
IP Phone

7. VoIP Migration IP Enabled Legacy Solutions Considerations:
Compatibility - Proprietary IP, Standards Based IP
Integration - Ability for Features, Dialing Plan, Peripherals, Applications
Edge Device Options - Physical Instrument, PC/Web Phone

8. IP Phone Options
Attendant Console
Single-Line Phone
Multi-Line Phone
Softphone with USB phone,
handset or headset

9. Attendant Console Options
IP Phone Options
Attendant Console Options +
VoIP Attendant Console
with PC Phone, Handset or Headset
VoIP Call
Server
Multi-Line IP
Phone
Public/Private
NETWORK +
VoIP Attendant Console
with Single/Multi-Line IP Phone

10. Attendant Console Consideration:
IP Phone Options
Attendant Console Consideration:
IP Attendant Consoles are available on PC Platforms only
Multi-Line IP Phone should be considered
More User Friendly
Easier to Answer and Transfer callers
Provides quicker answering for better service

11. Single-Line IP Phone Options:+
VoIP Softphone
with PC Phone, Handset or Headset
VoIP Call
Server
Single-Line
IP Phone
Public/Private
NETWORK +
VoIP Analog Telephone Gateway +
VoIP Softphone,
Adapter, and Analog Phone
Wireless
IP Phone

12. Single-Line IP Phone Consideration:
IP Phone Options
Single-Line IP Phone Consideration:
Where will it be used (Production floor, lobby, break-room, mobile user, etc.) ?
In a Common Office Area:
Use single-line IP Phone or IP Adaptor with Analog Phone to avoid “training” issues.
If Used Repeatedly by the Same Individual:
Use a Single-Line IP Phone, IP Adaptor with Analog Phone, VoIP Softphone, or wireless IP Phone for mobile office personnel.

13. IP Phone Options Multi-Line IP Phone VoIP Call Server Multi-Line
with PDA (Mitel) or
API
VoIP Call
Server
Multi-Line
IP Phone
Public/Private
NETWORK
Multi-Line IP Phone
with IP Phone
Connection (10/100)
Supporting QoS
Multi-Line IP Phone
with Add-On Module
Multi-Line IP Phone
with PC Connection (10/100)

14. Multi-Line IP Phone Consideration:
IP Phone Options
Multi-Line IP Phone Consideration:
Are there enough line appearances to fulfill the user’s call processing responsibilities?
Buy IP Phones with as many line appearances as possible to accommodate future expansion and ease of use.

15. Multi-Line IP Phone Consideration:
IP Phone Options
Multi-Line IP Phone Consideration:
Will additional IP devices be connected to the IP phone (PC, IP Phone, etc.)?
Buy compatible multi-line IP Phones with multiple Ethernet ports.

16. Protocols Supported or Needed:
IP Phone Protocols
Protocols Supported or Needed:
H.323/248
MGCP
SIP
Proprietary (SCCP, Unistim, etc.)

17. Ideal for Feature Rich, Multi-Line IP Phone
Personnel Considerations-Types
Executive
Typical Calling Patterns:
Moderate Call Volume
Simplicity/Ease of Use
Speakerphone
Speed Dial and/or One-touch Feature Access
Ideal for Feature Rich, Multi-Line IP Phone

18. Ideal for Feature Rich, Multi-Line IP Phone
Personnel Considerations-Types
Administrative
Typical Calling Patterns:
Moderate to Heavy Call Volume
Ease of Use, Quick Call Processing
May Need Speakerphone
One-touch Feature Access
Ideal for Feature Rich, Multi-Line IP Phone

19. Ideal for Feature Rich Multi-Line IP Phone
Personnel Considerations-Types
Call Center
Typical Calling Patterns:
Heavy Call Volume
Quick Call Processing
Departmental Call Coverage/Processing
Multiple Calls Simultaneously Queued
Headset Compatibility
One-touch Feature Access
Ideal for Feature Rich Multi-Line IP Phone

20. Ideal for Single-Line/Wireless IP Phone
Personnel Considerations-Types
Labor
Typical Calling Patterns:
Light Call Volume
One phone to many personnel/customers
Ease of Use
Mobile Office Worker (Wireless)
Ideal for Single-Line/Wireless IP Phone

21. Location Considerations
Networked Enterprise Locations
VoIP Call
Server
Branch/Remote Office
Corporate Office
Public/Private
NETWORK
Teleworker
Road
Warrior

22. Ideal for feature rich, multi-line IP phone
Location Considerations
Corporate Office
Frequent Communications requiring more integrated services:
Multiple Line Appearances
Multiple Call Queuing
Busy Lamp Appearance
Ideal for feature rich, multi-line IP phone

23. Ideal for feature rich, multi-mine IP phone
Location Considerations:
Branch/Remote Office
Frequent communications requiring higher level of integrated services:
Multiple Line Appearances - Higher requirement to see other offices
Busy Lamp Appearance - Higher requirement to
see other personnel
Simple Integration to branch and Corporate offices
“Need” to feel as part of Corporate Office
Ideal for feature rich, multi-mine IP phone

24. Ideal for feature rich, multi-line IP phone
Location Considerations:
Teleworker
High Volume Voice Traffic:
Busy Lamp Appearance - Higher requirement to
see other personnel
Simple Integration to Branch and Corporate Offices
“Need” to feel as part of Corporate Office
Ideal for feature rich, multi-line IP phone

25. Ideal for single-line IP phone,
Location Considerations
Teleworker
Low Volume Voice Traffic:
Fewer Inbound/Outbound Calling Requirements
Ability to mainly place/receive calls
Voice Mail message waiting notification
Reduced need for telephony features/functionality
Ideal for single-line IP phone,
IP Softphone

26. Location Considerations
Road Warrior
Low Volume Voice Traffic:
Away from the telephone the majority of the day
Fewer Inbound/Outbound Calling Requirements
Ability to mainly place/receive calls
Reduced need for telephony features/functionality
Ideal for IP Softphone or
Single-line IP phone

27. Selecting an IP Phone Identify compatible IP Phones:
What IP Phones are available from the manufacturer/platform?
What other IP Phones are compatible/recommended?
Identify Personnel Requirements:
What are the Traffic Requirements (High, Medium, Low)?
How often are Speakerphone and System Features used?
Identify Location:
What are the Traffic Requirements (High, Medium, Low)?
What are the available services (VPN, Single phone connection, etc.)?
Identify Cost of Ownership:
Does IP Phone require Feature Codes, or have Feature Keys?
Can IP Phone handle additional calls in Queue grow?

28. Selecting an IP Phone Multi-line Phones:
TelStrat (16 lines) Swissvoice (2 lines)
Cisco (4 and 6 lines*) Teledex (2 lines)
Polycom (3 lines) Mitel
Single Phones:
Snom Pingtel
Cisco Swissvoice
Teledex Mitel

29. Selecting an IP Phone Softphone: Avaya Cisco IPblue Pingtel
Softphone Hardware:
Clarisys USB Phone
GN Netcom USB headset
Plantronics USB Headset
Attendant Console (no physical consoles)
TelStrat
Cisco with Sidecars