1. Prepared by LAKE communications ltd by Inter - Tel

2. Contents Section 1Introduction Section 2Installation and Cabling Section 3 User Operation and Features Section 4Programming Section 5System Hardware Description Section 6 System Maintenance

3. Section 1 Introduction to the Encore

4. The Inter-Tel Encore is a modular, hybrid telephone system It can be equipped with Keysets and single-line telephones Optional built-in voice module Remote maintenance and programming

5. Optional Battery Backup Unit Optional Doorphone Keyset TAPI Module (Call Manager) Optional Call Logging Interface Phase 2: Upgrade to Basic Rate ISDN Interfaces Up to 5 basic accesses. Max four network interfaces and one internal ISDN BRI interface

6. Inter-Tel Encore PSTN Network PC-Controlled Keyset System Keyset Doorphone Remote Maintenance Inter-Tel Encore Single-Line Phones Battery Backup

7. Standard Configurations 2 Loop Start Lines / 6 Extensions 4 Loop Start Lines / 12 Extensions 6 Loop Start Lines / 18 Extensions

8. Other Configurations 4 Loop Start Lines / 6 Extensions 6 Loop Start Lines / 12 Extensions 8 Loop Start Lines / 18 Extensions These need an additional 2-Port Loop Start card added to Basic Configurations

9. Yet More Possible Configurations 2 Loop Start Lines / 12 Extensions 2 Loop Start Lines / 18 Extensions 4 Loop Start Lines / 18 Extensions These need additional 6-Port Keyset card(s) added to Basic Configuration

10. 1st Stage Expansion: Line Ports Line card Lines 1& 2 Line card Lines 3 & 4 Line card Lines 1& 2 Line card Lines 3 & 4 PSU 1st Stage Configuration Options 2 Loop Start Lines & 6 Extensions 4 Loop Start Lines & 6 Extensions 6-Extension Base Board

11. 2nd Stage Expansion: Extension Ports PSTN card C.O. 1& 2 PSTN card C.O. 3 & 4 PSU 2nd Stage Configuration Options 4 Loop Start Lines & 12 Extensions 6 Extension ports 6 Extensions on CPU board 6 Extension ports

12. 3rd Stage Expansion: Line Ports PSTN card C.O. 1& 2 PSTN card C.O. 3 & 4 PSTN card Lines 5& 6 Line card Lines 5& 6 PSU 3rd Stage Configuration options 6 Loop Start Lines & 12 Extensions 6 Extensions on CPU board 6 Extension ports

13. 4th Stage Expansion: Extension Ports PSTN card C.O. 1& 2 PSTN card C.O. 3 & 4 Line card Lines 5 & 6 PSU 4th Stage Configuration Options 6 Loop Start Lines & 18 Extensions 6 Extension ports

14. 5th Stage Expansion: Line Ports PSTN card C.O. 1& 2 PSTN card C.O. 3 & 4 Line card Lines 5 & 6 Line card Lines 7 & 8 Line card Lines 7 & 8 PSU 5th Stage Configuration Options 8 Loop Start Lines & 18 Extensions 6 Extension ports

15. PSU WAN Connector Extension Port Connector 1 Extension Port Connector 2 C.O Card Connectors ISDN Upgrade Module Voice Module Connector 6 Extension Port Connectors

16. Section 2 Installation and Cabling

17. Maximum power consumed is 75 Watts Use a grounded power supply KSU is equipped with three-prong, grounded power cable KSU to be located within 6 feet of power outlet

18. –Krone IDC Punch Tool –Slotted-tip screwdrivers 5.5mm X 10mm – Electric drill with 6mm drill bit A standard tool kit should include: Required Tools

19. KSU Mounting Bracket 4.8 in. (120mm) clearance 20 in. (500mm) 60 in. (1500mm) 20 in. (500mm) clearance

20. Locate the mounting bracket in a suitable position and place the KSU onto it by lowering it into position Retaining screw for MDF cover Remove the MDF cover by sliding upwards Inter-Tel Encore Mounting the KSU

21. Inter-Tel Encore Two retaining screws

22. Break-out section BBU Connector Battery Backup Unit Installation

23. 2.4 in. (60mm) 4.8 in. (120mm) Clearances shown apply if Battery Backup Unit is placed to the right of, or underneath, the KSU

25. Always use electrostatic protection when inserting and removing circuit boards Never insert or remove circuit boards when power is applied to the system Caution

26. 6-Port Keyset Card Six extension circuits Provides connectors for two lines Connector for the 2-Port Loop Start Card

27. Ground Connector Extension Connectors Line Connector 2-Port Loop Start Card Connectors 6-Port Keyset Card

28. Location of 6-Port Keyset Cards Position 2 Position 1

29. Column Support for 6-Port Keyset Card

30. 2-Port Loop Start Card Supports two lines Can be located on the CPU Card Can also be located on the 6-Port Keyset card

31. Insert this way ETAL TOP 6.2 in. (155mm) 2-Port Loop Start Card

32. 2-Port Loop Start Card Locations Locate Line card here Locate Line card here Locate Line card here Locate Line card here

33. Provides Voice Messaging Provides Auto-Attendant Service Provides Personalized Courtesy Service Greetings Voice Module

34. 4.4 in. (110mm) 3 in. (75mm) Voice Module

35. Voice Module Location Ensure column supports are inserted when installing the card

36. All line & extension connections to the Inter-Tel Encore are terminated in the MDF area of the main KSU The MDF area is accessed by removing the first-stage access cover on the main KSU housing Cabling

37. Encore MDF Area

38. Additional break-outs can be found along the left side of the case. Cable access via break-out panel on bottom left of KSU housing.

39. A- Speech B- Speech C- Signaling D- Signaling Extension Termination 4-Wire IDC Krone connector

40. Extensions 20 - 25 Ext 20 Ext 25 ABCDABCD

41. PSTN Expansion Card PSTN Expansion Card Extensions 26-37 ABCD 6-Port Keyset expansion cards Ext 26 Ext 31 Ext 32 Ext 37 ABCD

42. LINE 1 LINE 2 2-Port Loop Start Card LINE 3 LINE 4 2-Port Loop Start Card Lines 1, 2, 3, and 4 ABCDABCD ABCDABCD

43. PSTN Expansion Card PSTN Expansion Card Lines 5, 6, 7, and 8 ABCD LINE 5LINE 6 2-Port Loop Start Card 2-Port Loop Start Card 6-Port Keyset expansion cards ABCD LINE 7LINE 8

44. Power Fail Lines Line 1 goes to Extension 24 Line 2 goes to Extension 25 Line 5 goes to Extension 31 Line 7 goes to Extension 37 These extensions must be equipped with, or have access to, single-line phones

45. Central Bell Connection To the bell A B C

46. A B External Music On Hold To the Source Fixed-screw terminal

47. Extension 23 Doorphone To the Doorphone ABCDABCD

48. Doorstrike Connection To the Doorstrike A B C

49. A protective ground is connected to the grounding connectors on the CPU and 6-Port Keyset cards Protective Ground

50. To Printer or PC To RJ22 connector on main board socket 8 V24 Module & Serial Cable

51. RJ 22 Call Logging V24 Connection Note: Also for programming from PC

52. Re-Attaching the KSU Cover When installation is complete, the KSU cover is re-attached Where new cards have been installed the KSU cover may no longer fit There are break-out panels on the side of the KSU cover which can be removed before re-attaching the lid

53. Break-out sections on KSU cover Encore

54. Fully handsfree Four-line display Six Display Keys for feature activation Four Group Function keys Eight Programmable keys Can be connected to a PC running Call Manager Keyset

55. Programmable Keys Incoming Call and Message Waiting Indicator Display Keys Microphone Mute Key Scroll Key Handsfree Key Volume Edit Keys

56. The Keyset baseplate allows the phone to be set at two different angles

57. 6.32 in. (158mm) Locate the two mounting screws 6.32 in. (158mm) apart and slide the Keyset down onto them by aligning the screw head retaining holes correctly Wall Mounting the Keyset

58. Doorphone Connected to Extension 23 Can call specific groups of extensions Can be used with a Doorstrike to allow system controlled door access Programming required for Doorphone to operate Note: The Doorstrike is not provided with Inter-Tel Encore

59. Mounting Screw Doorphone Bracket

60. Call Manager Allows a PC to control a Keyset PC software supplied for customer installation 5VDC transformer supplied that connects to the Keyset

61. DC L2TAPI L1 COM Port AC to DC transformer Output voltage is 5 Volts V24 Call Manager TAPI module Inter-Tel Encore Keyset Customer PC Serial cable AC DC

62. L2TAPI L1 5VDC Supply for Call Manager Unused Line 2 Socket Call Manager Module Socket Line Cord Socket Handset Socket

63. Section 3 User Operation and Features

64. H Hold P Program MessageDirectory 12:30 01.23.01 - Internal Call - External Call - Redial Last Number

65. H Hold P Program MessageDirectory 12:30 01.23.01 - Internal Call - External Call - Redial Last Number

66. Phone Setup -----PHONE SETUP---- - Language - Personal Speed Dial - Handsfree Answer Screen 1 -----PHONE SETUP---- - Key Programming - Headset Mode - Ringing Options Screen 2 -----PHONE SETUP---- - Contrast Options - System Programming - Cancel Screen 3

67. Phone Setup Language English, Spanish or French Each Keyset user can choose a language Personal Speed Dial 12 numbers and names 24 digits and 10 letters per entry Handsfree Answer Automatically answer internal calls

68. Key Programming Customize the eight programmable keys Set as Line Keys at power up Headset Mode Connect a headset into the handset socket Use the Handsfree Key to make/answer calls Ringing Options Choice of three ringing tones

69. Contrast Options Choice of four levels of display contrast System Programming Available to extension 20 at power up

70. H Hold P Program MessageDirectory 12:30 01.23.01 - Internal Call - External Call - Redial Last Number

71. Select Option - Display Messaging - Voice Messaging - Cancel Display Messaging One of nine preset messages and one programmable message can be set This message is relayed to other keysets calling the phone The user can enter times, dates, or phone numbers, as required, in all the messages

72. When selected access is gained to the Voice Message Box You are prompted for the extension number and password Password is 1111in default. A # must be entered after the password. Voice Messaging

73. User Voice Messaging Features: Change Password (up to eight digits) Changing Greeting Replaying Messages Deleting Messages Forwarding Messages Returning Calls Monitor Mode

74. H Hold P Program MessageDirectory 12:30 01.23.01 - Internal Call - External Call - Redial Last Number

75. Select Option -Personal Speed Dial -System Speed Dial -System Sales Select Option -System Service -Cancel Personal Speed Dial Access to the 12 number/name Personal Speed Dial list. Numbers are dialed here. They are programmed under the P(Program) key

76. System Speed Dial Access to the 200 number/name system Speed Dial list. System Sales The System supplier’s Sales number is accessed here. It is programmed in system programming. System Service The System supplier’s Service number is accessed here. It is programmed in system programming.

77. Normal Keyset Idle Menus 12: 30 01.23.01 - Internal Call - External Call - Redial Last Number 12: 30 01.23.01 - Do Not Disturb - Forward - Call Pickup 12: 30 01.23.01 - External Call Pickup - Examine Incoming Call - Examine Sys. CID Store 12: 30 01.23.01 - Voice Call - General Call - Paging

78. Normal Keyset Idle Menus 12: 30 01.23.01 - Extension Lock - Reminder Call - Reset The Phone 12: 30 01.23.01 - Room Monitor

79. Additional Idle Prompts Extension 20, the Operator Position, has Night Service, Hunt Group Forwarding, and, if a Voice Module is installed, Answering Machine added to the idle menu. If individual Caller ID Store lists are programmed for an extension, then Examine Caller ID Store is added to the idle Menu of the extension.

80. Additional prompts are added to the top of the display when some features are activated on the Phone: – Cancel Forwarding – Cancel Lock – Cancel Do Not Disturb – Cancel Display Messaging – New Voice Messages – Examine Caller ID Store

81. Other prompts are added to the top of the display on ALL phones when some system features are activated: – Pick Up Park – Answer Page – Night Service

82. Making Internal Calls Go off hook and dial extension number (20-37) Enter extension number and then go off hook Select Internal Call on the display Dial or Select Ext Ext 20 Ext 23 Ext 21 Ext 24 Ext 22 Ext 25

83. Extension 24 -Ring Back -Cancel Phone Ringing Busy -Ring Back -Call Waiting -Cancel Phone Busy Stay off hook to Camp On

84. Extension 24 -Internal Transfer -External Transfer -Internal Conference Phone Answers Extension 24 -External Conference -Internal Consultation -External Consultation Extension 24 -Tone Protect

85. One of the Internal Options Selected Extension 22 -Return -Transfer Phone Selected and Busy or Ringing Dial or Select Ext Ext 20 Ext 23 Ext 21 Ext 24 Ext 22 Ext 25 Busy -Return -Transfer

86. Second Phone Answers Extension 22 -Return and Release Extension 22 -Transfer -Conference -Return and Hold

87. Conference Selected Conference -Release First Call -Release Second Call -Exit Conference

88. One of the External Options Selected 4567890 -Return -Cancel Line Selected and Number Dialed Dial or Select Line Line 1 Line 4 Line 2 Cancel- Line 3

89. External Call in Connected Phase 4567890 -Transfer -Conference -Return and Hold 4567890 -Return and Release

90. Call Ringing a Keyset Extension 32 -Answer The Call -Forward The Call -Forward To Voice Msg Forward To Voice Message is shown only if the extension is equipped with a Voice Message Box 234567890 -Answer The Call -Forward The Call -Forward To Voice Msg

91. 4567890 -System Hold -Internal Transfer -External Transfer External Call Answered 4567890 -Internal Conference -External Conference -Internal Consultation 4567890 -External Consultation -Call Park -Tone Protect

92. Placing a Call On Hold When an external call is answered, press the Hold Key or select System Hold Line Key LED flashes (a programmable option is available where the LED is steady) 4567890 -Return To Call -Internal Call -External Call

93. Retrieving a Call Placed on System Hold Press the Line Key on any Keyset Press Return to Call on the Keyset that placed the call on hold 4567890 -Return To Call -Internal Call -External Call

94. Features Invoked From Idle Last Number Redial The last external number dialed is redialed. Do Not Disturb Busy tone returned to all internal callers. “Do Not disturb” is displayed on the Keyset making the call.

95. Call Forwarding Provides four types of call forwarding: – Forward All Calls- All calls are forwarded to a programmed number. – Forward On No Answer - Forwards calls which are ringing for a programmable time. – Forward on Busy - Forwards calls when the phone is busy. – Follow Me - You can set up All Call forwarding from the receiving extension

96. Calls can be forwarded to internal or external numbers Internal calls are NOT forwarded to external numbers Forward to extension 38 to forward calls to Voice Messaging

97. Call Pickup Extensions in a Pickup Group can answer each others calls Up to four groups can be programmed Using External Call Pickup, any extension can answer an external call Examine I/C Call You can Examine the Caller ID Information of an external call ringing on other phones

98. Examine System Caller ID Store You can access the system Caller ID Store list You can Redial numbers in the list Redialed numbers are indicated with an “R” All calls or unanswered calls can be stored Answered calls are indicated with an “A” The time the call was received is displayed Pressing the right Edit key displays the date

99. Voice Call (Intercom) Place a call to an extension which is relayed over the speaker of the called Keyset. General Call When selected all phones in the General Call group are rung. All phones are in the group at power up. Paging (Two Options) Page all Keysets Page over external paging, if equipped

100. Extension Lock Each extension user can lock the phone so that a password must be entered to make an external call Each user can program his or her own password Password is 123 at Power Up Reminder Call Program the phone to ring a a particular time

101. Reset the Phone This cancels the following features, if set, on the phone: – Do Not Disturb – Call Forwarding – Reminder Call – Display Messaging – Ring Back

102. Room Monitor When set on a phone, extensions 20 and 21 can dial the number and listen over the handset.

103. The number/name of the caller is displayed on the Keyset Calls can be routed to specific extensions based on the incoming Caller ID number The system can store 65 calls records The system can associate up to 30 names with Caller ID numbers Up to 12 extensions can have individual Caller ID stored lists of five numbers each Caller ID Features

104. Call Logging When enabled the output is: 123456789 O/G10/01/9912.00:0100:00:30L01S21S21:000.001234567 O/G10/02/9912.00:1000:01:56L02S25S25:000.00567890 I/C10/13/9912.01:1300:06:32L03S22S24:000.00 Column NumberData Output Explanation 1Incoming (I/C) or Outgoing (O/G) Call 2Date (day/month/year) 3Start Time 4Duration of the call 5Line Used 6Initiating Extension 7Terminating Extension 8Cost 9Digits Entered (outgoing calls only)

105. Connection V24 / RS 232 - Bit Rate:4800, 9600, or 19200 bps - Data:8 Bits - Parity:None - Stop Bits: One V24 Module

106. Hot Line Phones can be programmed so that they automatically dial a number when they go off hook. This can be an extension, an external number, a line access digit, or a partial number.

107. Hunt Groups Group hunting allows you to have groups of extensions answering incoming calls. The calls to the group are circulated in cyclical order. Calls are evenly distributed in the group. Forwarding of hunt group calls is set up by extension 20.

108. Night Service Can be set from extension 20, as required Can be programmed to turn on automatically Different phones can be programmed to ring for incoming calls Each extension can be placed in a different Class of Service than in day mode Weekend Service allows Night Service to remain activated over weekends

109. Courtesy Service Calls ringing for a period are answered by a voice message. Callers are told that the call will be answered This is a standard feature on all units

110. Voice Module Features Individual Voice Message Boxes System Answering Machine Remote Access Auto Attendant Customized Courtesy Greeting Up to 80 Minutes Storage Dual-Port Module

111. Individual Voice Message Boxes Each extension can be allocated a box Forward to 38 to activate it Waiting messages indicated by the Message light on the Keyset Text prompt on the display shows “New Voice Messages” Selecting the associated key accesses the message box

112. System Answering Machine Turned on at extension 20 Lines on which it operates are selected in programming Use extension number “0” to access it from any extension Programmable ringing timer You can dial through to extensions

113. Remote Access to Voice Messaging Dial through Answering Machine or Auto Attendant Direct access based on Caller ID Dial 88 followed by extension number, password, and # Dial codes are also used by single-line telephones

114. Dial 1Playback messages Dial # Pause Dial 2Save and move to the next message Dial 3Erase and move to the next message Dial 4 Start of message Dial 5Go to previous message Dial 6Erase all messages Dial 7Go back 10 seconds Dial 8Go forward 10 seconds

115. Dial 9 Forward message Dial 0Return call While listening to the Greeting: Dial 91Change greeting Dial 92Check greeting Dial 93Delete greeting Dial 0Change password

116. Feature Operation from Single-Line Telephones All features accessible by dialing feature codes Use hookflash when on a call

117. 20-37Extensions 38Voice Mail 39Display Message 40Pick Up Parked Call 41Extension Lock 42Extension Lock password 43Voice Call 44Page All Keysets 45External Paging Answer 46Reminder Call

118. 46*Cancel Reminder Call 47Paging Call 48Room Monitor 49(0,1,2)Remote Maintenance Codes 51-58Individual Line Access 60Redial 61Personal Speed Dial Access 62Personal Speed Dial Program 65General Call

119. 66Tone Protection 67Call Pick Up External 68Call Pick Up Group 7001-7200System Speed Dials 81-83Line Groups 86Operate Doorstrike 88Retrieving Voice Messages 9Line Access 0Extension 20, Operator

120. 150Do Not Disturb Set/Cancel 151Call Forward All Calls 152Call Forward When Busy 153Call Forward On No Answer 154Follow Me 156Night Service On/Off 157Phone Reset 158Answering Machine On/Off

121. HookflashSystem Hold Hookflash 1Return and Release Hookflash 2Return and Hold Hookflash 3Conference Hookflash 5Ring Back Hookflash 8Send Call Waiting Hookflash 40Call Park Hookflash 66Tone Protection Hookflash 87Forward Recall

122. Section 4 Programming

123. Select System Programming at extension 20 Enter Default password: 1111 Select Option - System - Extensions - Lines

124. Select Option - Time and Date - Language - Change Password System Programming Screen 1 Time and Date: Allows Time and Date to be modified Language: English, French, or Spanish for all phones Change Password: Change four-digit programming password

125. Select Option - Programming Position - System Speed Dial -Night Service System Programming Screen 2 Programming Position: Change to another extension System Speed Dial: 200 entries of numbers and names with 24 digits and 10 letters per entry

126. Night Service: Has two options. – Automatic Service - Set an on and off time – Weekend Service - Select on or off (Night Service stays on for the weekend when set)

127. Select Option - Music On Hold - Line Key Light -Change Greetings System Programming Screen 3 Music on Hold: Choose Internal Source, External source, Tone On Hold, or Silence

128. Line Key Light: Line Key flashing or steady for calls on system Hold Change Greetings: Record greetings when Voice Module is installed. – Auto Attendant day, Auto Attendant night – Courtesy Service day, Courtesy Service night – Directory

129. Select Option - Call Logging - Timers - Doorphone System Programming Screen 4 Call Logging: Select on or off for the system Doorphone: Doorphone equipped or not

130. Timers: Timers can be set as follows. – Recall on Hold - default 30 seconds – Recall on Transfer- default 30 seconds – Forward on No Answer- default 10 seconds – Courtesy Delay- default 30 seconds – Open the Door- default 5 seconds – Doorphone Ringing Duration- default 30 seconds – Call Park - default 180 seconds – Ringback Time Duration - default 30 seconds – Answering Machine Delay- default 10 seconds

131. Select Option - PA Amplifier - CID Store - Class Codes System Programming Screen 5 Paging Amplifier: Paging equipped or not; if equipped select extension port Caller ID (CID) Store: Store all calls or unanswered calls only

132. Class Codes: – Four tables of codes (Tables 2, 3, 5, and 6) – Each table has 50 entries of 13 digits each – Entries in Table 2 are restricted to extensions placed in Class 2 – Entries in Table 3 are restricted to extensions placed in Class 3 – Entries in table 5 are allowed codes and can be combined with Classes 2 and 3 – Entries in Table 6 are restricted codes and can be combined with Classes 1, 2, and 3

133. Select Option - Local Codes - Reset options - Voice Box Ports System Programming Screen 6 Local Codes: – Table of 40 entries of 3 digits each – To enable numbers to be correctly stored in the Caller ID stores, digit 1 is added to toll calls

134. Reset: There are two reset options. Warm Reset: Programming data is retained Full Reset: System is defaulted and all programming is lost Voice Message Box Ports: Select extensions on Ports 1 and 2 of the Voice Module.

135. Select Option - Set V24 Baud Rate - Sales / Service Numbers - Cancel System Programming Screen 7 Set V24 Baud Rate: Speed of V24 output can be set to 4800, 9600, or 19200 bps Sales/Service Numbers: Program the numbers for Sales and Service under the Directory key

136. Select Option - Name Programming - Restriction Classes - Tone Protect Extension Programming Screen 1 Name Programming: Each extension can be programmed with a name of up to 10 letters Tone Protection: Extensions to be protected from Call Waiting Tone

137. Restriction Classes: Each extension is allocated a Class of Service – At default all are in Class 1 (No Restriction) – Class 2 is restricted from dialing codes in Table 2 – Class 3 is restricted from dialing codes in Table 3 – Class 4 is emergency calls (911) only – Table 5, allowed codes, can be combined with Classes 2 and 3 – Table 6, restricted codes, can be combined with Classes 1, 2, and 3

138. Select Option - Page Protection - General Call Protection - Open Door Restrict Extension Programming Screen 2 Page Protection: Program the extensions that are not to be paged

139. General Call Protection: Program the extensions that are not rung for a General Call Open Door Restrict: Program the extensions that are not allowed to open the door using the Doorstrike

140. Select Option -Pick Up Groups -Individual CID Stores -Sys Speed No Override Extension Programming Screen 3 Pick Up Groups: Four groups of extensions can be programmed. Extensions can only be in one group.

141. Individual Caller ID (CID) Stores: Program the extensions that will have individual Caller ID stored lists – Five numbers per stored list – Maximum of 12 individual stored lists – Total capacity 65 store lists system-wide System Speed Number Override: Program the extensions that are allowed to access all numbers in the system directory regardless of their Class of Service

142. Select Option - Voice Boxes - Ext Disconnect - No Call Logging Extension Programming Screen 4 Voice Boxes: Program the extensions that will be allocated Voice Message Boxes

143. Extension Disconnect: Program the disconnected extensions, which cannot be used No Call Logging: Program the extensions whose calls are NOT recorded on the Call Log

144. Select Option -No Trunk-to-Trunk Calls -Examine Passwords -Restrict Use Of PA Extension Programming Screen 5 No Trunk-to-Trunk Calls: Program the extensions that are not allowed to use Call Forwarding or Call Transfer to an external number

145. Examine Passwords: Extension Lock and Voice Message Passwords can be examined for each extension Restrict Use Of PA: Program the extensions That will not to be allowed make announcements over the external paging equipment

146. Select Option - Port Swapping - Hot Line - Manager Secretary Extension Programming Screen 6 Port Swapping: Extensions may be moved from one port to another (the full extension profile is moved to the new port)

147. Hot Line: When programmed, the extension automatically dials the programmed number when it goes off hook. The number can be internal or external, or line access digit(s). Manager / Secretary: Manager/Secretary combinations are programmed. Secretary extensions can be associated with multiple Managers.

148. Select Option - Day Ringing phones - Night Ringing Phones - Day Central Bell Line Programming Screen 1 Day Ringing Phones: Program the phones that will ring for incoming calls on each line when the switch is in Day Mode – Default is extensions 20-25 – Minimum one extension; maximum 18 and Central Bell

149. Night Ringing Phones: Program the phones that will ring for incoming calls on each line when the switch is in Night Mode – Default is extensions 20-25 – Minimum one extension; maximum 18 and Central Bell Day Central Bell: Program the lines that will ring the Central Bell when the switch is in Day Mode

150. Select Option - Night Central Bell - Outgoing restrictions - Equipped Lines Line Programming Screen 2 Night Central Bell: The lines to ring the Central Bell when the system is in Night Mode

151. Outgoing Restrictions: Extensions can be restricted from accessing particular lines Equipped Lines: Program the lines that are actually equipped

152. Select Option - Incoming Calls Only - Outgoing Groups - PBX Group Line Programming Screen 3 Incoming Calls Only: Lines which cannot be selected by any extension for outgoing calls

153. Outgoing Groups: Lines can be grouped into four groups (9, 81, 82, 83) for outgoing calls PABX Group: Line Groups may be programmed to work off parent PBXs – Program the line access digit(s) for the parent PBX – Program the extension number length in the parent PBX

154. Select Option - Hunt Groups - Answering Machine - Courtesy Service Line Programming Screen 4 Hunt Groups: Up to four groups can be programmed. A line cannot be in multiple groups.

155. Answering Machine: Program those lines to be answered by the Voice Module when the Answering Machine Mode is turned on Courtesy Service: Program those lines to be answered by the Courtesy Service

156. Select Option - Program CID No - Alternative Routing - Auto Attendant Line Programming Screen 5 Program Caller ID (CID) Number: A Table of 30 entries is programmed – Each entry is programmed with a name – Each entry can be associated with an extension to route the call based on the Caller ID

157. Alternative Routing: Program as follows. – Enter the Input Codes. When an extension dials one of these codes the alternative routing is to be invoked. – Enter Output Code, if required. This code is dialed instead of the Input Code. – Select the lines to be used for the Alternative Route. – Select “Preferred” if a normal line may be used when none of the Alternative Lines are available. – Select “Exclusive” if the Alternative Lines only may be used.

158. Auto Attendant: Program the lines that will be answered by the Auto Attendant

159. Select Option - PSTN Programming - Cancel Line Programming Screen 6 When PSTN Programming is selected a sub-menu is displayed

160. PSTN Programming Sub-Menu Select Option - Tone Dialing - Timed Break - Loop Calling Screen 1 Tone Dialing: Set Tone Dialing Or Pulse Dialing Timed Break: Set Timed Break or Ground Recall as the Forward Recall Signal

161. Loop Calling: Program those lines which do not look to detect dial tone (for example, ring-down circuits)

162. PSTN Programming Sub-Menu Select Option - CID Detection - Cancel Screen 2 Caller ID (CID) Detection: Program the lines on which Caller ID is to be detected

163. Section 5 System Hardware Descriptions

164. Hitachi 16-bit Microprocessor Memory – Twin Flash EPROMs (4 Megabytes each) – RAM (2 Megabit) Analog and Digital Switch Matrix Six Extension Interfaces CPU Main Components

165. DTMF Sender DTMF Receiver Dial Tone Detector Crosspoint Matrix Connectors for Modules and Expansion Cards

166. Switched Mode PSU 75 VAC Voltages available: – 0 Volts – 0 Volts “Protect” – -40 Volts Analog – -40 Volts Digital – -35 Volts (for 5V rail) – -31 Volts (for 9V rail) – Ringing voltage Power Supply

167. 6-Port Keyset Card Six Extension Circuits DTMF Receiver Crosspoint Matrix Connector for 2-Port Loop Start Card

168. 2-Port Loop Start Card Interface for two Loop Start Lines

169. Section 6 System Maintenance

170. All hardware faults are fixed by board replacement Programming errors can be corrected locally or remotely Diagnostic tests and data are available from the Camino PC Maintenance and Programming Package

171. Removing the CPU Remove expansion boards Remove cabling Remove power supply connectors Remove retaining screws Remove the CPU The CPU board is secured to the KSU base by screws and plastic retaining clips.

172. Replacing the CPU Insert the CPU and retaining screws Reconnect the two power supply leads Reconnect cabling Reinstall expansion boards

173. Removing the Power Supply Unit Unplug the power cord Disconnect the Battery Backup Unit Remove the Power Supply Unit cover Disconnect the power lead Unplug the two leads going to the CPU Unscrew the two retaining screws Remove the unit

174. Installing a Power Supply Unit Insert the unit Screw in the two retaining screws Connect the power lead Plug in the two leads to the CPU Replace the unit cover Reconnect the power cord Reconnect the Battery Backup Unit

175. Troubleshooting No incoming calls on a phone: – Check that DND is not set – Check that all Call Forwarding is not set (listen for interrupted dial tone) Keyset shows “Waiting for Sync”: – Check phone cabling and connection No dial tone: – Check that Extension Disconnection is not programmed

176. Line cannot be selected: – Ensure that it is programmed in “Equipped Lines” – Check that it is not programmed for “Incoming only” – If trying to select with a Line Key, check the key programming Single-line phone cannot make external calls: – Plug in a Keyset and see if Extension Lock is programmed

177. Answering machine or fax is answering incoming calls: – Ensure that they are not in the ringing group