1. McMurry University Information Systems Department Russell M. Cozart – CIS Internship Summer I 2007

2. McMurry University Brad Poorman Vice President of Information Services Fred Famble Director of Customer Service Jason Tardiff PC/Lab Technician Russell Cozart CIS Intern Stephanie Garza Helpdesk Coordinator Jim Quinnett Webmaster Dan Jones Director of MOVE Program Scott Fritz Director of Networking Services Kathy Denslow Director of Administrative Computing Michael Stephens Database Administrator Lanita Roden Administrative Assistant to VP of Information Services Information Systems Department

3. CIS Internship Essential Duties Customer Service & Support PC Hardware/Software Support – troubleshooting, diagnosing, installing and repairing Printer Support – Installing, diagnosing and troubleshooting networked and non-networked printers Assist in dealing with student/staff/faculty computing needs (i.e.: changing computer passwords, creating/modifying/troubleshooting network accounts) Provide administrative support for Director of Customer Service Provide support and backup for Helpdesk Coordinator Install and troubleshoot network hardware/software

4. MOVE INITIATIVE Mobile Online Visionary Education

5. Enterprise Scale Project Inception thru Implementation Met with HP Representative Participated in High Level – Roundtable Discussions Contributed in logistics and planning sessions at all stages of initiative Hewlitt-Packard TC4400

6. Tablet Distribution SOAR Distributions (3) Pre-setup of machines Initialized Individual Machines Established User Accounts/Profiles on Machines

7. End User Support Troubleshoot tablet problems Solution-Seeking Sessions in aftercare of tablets

8. Thank You Thank you to all my sponsors! McMurry University Information Systems Department Mr. Louis Voit – McMurry University Computer Science Department