1. Panel 2 – Case Studies from Asia Session 4.4.2, 5 th World Water Forum 18 March 2009 Ryan Yuen Director, East Asia & Pacific International Water Association

2. 1. There are many examples of good- performing utilities in Asia, be it public or private 2. Many good-performing public utilities go about doing their job quietly and efficiently - Vietnam (Haiphong, Hue) - Philippines (water districts outside Manila) - Hong Kong (HK Water Supply Dept) - Taiwan (Taipei Water Dept, Taiwan Water Corporation)

3. 3. Private operators carry with them higher profiles, but many have led to improved service deliveries to the areas they serve - Philippines (Manila Water, Maynilad) - Malaysia (Ranhill, Puncak Niaga, IWK) - Macao (Macao Water)

4. 4. Key is to understand what are the factors for success or failures, and adapt and tailor to every unique local conditions - personal leadership - role of government (federal, state, municipal) - stakeholder involvement - communications - pricing and cost recovery - many others….

5. 5. To allow water utilities to help each other, Water Operators Partnerships have taken off in a big way in Asia WaterLinks – a Asia-wide regional partnership network to coordinate, develop and implement water operator twinning partnerships, capacity building and knowledge dissemination www.waterlinks.org

6. Focus AreaTwinning PartnersFocus Area Facilitation Support Connecting the Urban Poor MWCI – MedanExpanding water services to poor communities in Medan, IndonesiaUSAID Continuous Water Supply Ranhill – MJPConverting from intermittent to continuous water supply in Badlapur, IndiaUSAID Ranhill – PDAM Surabaya Enabling and sustaining continuous water supply in Surabaya, IndonesiaUSAID Water Quality Korea Water - DhakaImproving water quality and management practices in Dhaka, BangladeshADB Ranhill – PWA Improving water quality management and optimizing operations in Nakorn Nayok, Thailand USAID MWCI – DanangImproving water quality in distribution system in Danang, VietnamUSAID NRW and Operational Efficiencies Ranhill – DavaoReducing NRW and improving management practices in Davao, PhilippinesADB Male – ThimpuReducing NRW and improving management practices in Thimpu, BhutanADB City West – CebuReducing NRW and improving management practices in Cebu, PhilippinesADB PPWSA – Binh DoungReducing NRW and improving distribution system in Binh Doung, VietnamADB Haiphong - DanangReducing NRW and improving management practices in Danang, VietnamADB JUSCO – NWSDBReducing NRW and Energy Savings for water supply delivery in Sri LankaADB Customer Orientation MWSS – Yancheng Instituting a customer feedback system on concessionaire performance in Yancheng, China USAID LA DWP - Shenzhen Developing a customer feedback system for water quality monitoring in Shenzhen, China USAID Sanitation Services IWK – MedanPromoting and increasing demand for sanitation services in Medan, IndonesiaUSAID King County - WMAOptimizing wastewater treatment plant processes in Krabi, ThailandUSAID

7. Thank you!