1. www.dialabs.com

2. CALLAgent DIALABS CallAGENT is a PSTN based Softphone which acts as a Single Line Auto Dialer Answering Machine Virtual Receptionist Integrated with the soft phone is a Memo pad which can be used to take notes, log calls etc. Memo pad can be created based on the called numbers, incoming call number or any other user defined name. The memo pad automatically pop ups based on the incoming/outgoing number. www.dialabs.com No additional hardware required- works with a modem equipped Multimedia PC Conversation Recording

3. Some of the features of CALLAgent In answering machine mode Personalized Greeting can be played based on the incoming number Multiple lists with corresponding messages can be created for Auto Dialer functionality History of incoming /Outgoing calls Speed dial Address book Call forwarding personalized greetings Creation of Groups Voice Mail E-Mail Notification Recording of ongoing call IVR Creation Tool CALLAgent www.dialabs.com

4. In Autodialer mode, CallAgent can automatically call a list of telephone numbers and deliver a pre-recorded message. It will start and stop at the times you determine. It can deliver one message to answering machines while delivering a different message to live answers. Your calls can deliver a simple message or you can design your calls using several choices such as: 1.Deliver a greeting 2.Ask the person called to press a key on their touchtone phone for confirmation that they are ready to hear the message 3.Deliver the message 4.Ask the person called to respond to a question by pressing a key on their touchtone phone 5.Ask the person called to leave a voice mail message 6.End the call with another message CALLAgent www.dialabs.com

5. Answeringmachine Registration Login MainWindow AddressBook AddressBook-Add AddressBook-Edit AddressBook-Display Auto Dialer Auto Dialer-Createlist Auto Dialer-Recordmessage Auto Dialer-Queue AnsweringMachine - Status AnsweringMachine - Settings History – Incoming Calls History – Outgoing Calls LineSettings Play Record Memo 1 2 3 4 4.1 4.2 4.4 5 5.1 5.2 5.3 6 6.1 6.2 7 8 9 10 11 12 13 14 4.3 AddressBook-modify AnsweringMachine - Listen 6.3 Attach Documents Speed Dial Settings www.dialabs.com

6. Answeringmachine Registration Login MainWindow AddressBook AddressBook-Add AddressBook-Edit AddressBook-Display Auto Dialer Auto Dialer-Createlist Auto Dialer-Recordmessage Auto Dialer-Queue AnsweringMachine - Status AnsweringMachine - Settings History – Incoming Calls History – Outgoing Calls LineSettings Play Record Memo 1 2 3 4 4.1 4.2 4.4 5 5.1 5.2 5.3 6 6.1 6.2 7 8 9 10 11 12 13 14 4.3 AddressBook-modify AnsweringMachine - Listen 6.3 Attach Documents Speed Dial Settings A License key number will be given along with the software which has to be entered during the installation of CALLAgent www.dialabs.com

7. Answeringmachine Registration Login Main Window AddressBook AddressBook-Add AddressBook-Edit AddressBook-Display Auto Dialer Auto Dialer-Createlist Auto Dialer-Recordmessage Auto Dialer-Queue AnsweringMachine - Status AnsweringMachine - Settings History – Incoming Calls History – Outgoing Calls LineSettings Play Record Memo 1 2 3 4 4.1 4.2 4.4 5 5.1 5.2 5.3 6 6.1 6.2 7 8 9 10 11 12 13 14 4.3 AddressBook-modify AnsweringMachine - Listen 6.3 Attach Documents Speed Dial Settings A Login id and password has to be created. Every time u login into your CallAgent you need to give the Login Id and password without which you cannot activate your CallAgent. www.dialabs.com

8. Answeringmachine Registration Login MainWindow AddressBook AddressBook-Add AddressBook-Edit AddressBook-Display Auto Dialer Auto Dialer-Createlist Auto Dialer-Recordmessage Auto Dialer-Queue AnsweringMachine - Status AnsweringMachine - Settings History – Incoming Calls History – Outgoing Calls LineSettings Play Record Memo 1 2 3 4 4.1 4.2 4.4 5 5.1 5.2 5.3 6 6.1 6.2 7 8 9 10 11 12 13 14 4.3 AddressBook-modify AnsweringMachine - Listen 6.3 Attach Documents Speed Dial Settings An Address book is available which has the following features. Name, phone number, E-mail id, postal Address, Birthday date, Important dates www.dialabs.com

9. Answeringmachine Registration Login MainWindow AddressBook AddressBook-Add AddressBook-Edit AddressBook-Display Auto Dialer Auto Dialer-Createlist Auto Dialer-Recordmessage Auto Dialer-Queue AnsweringMachine - Status AnsweringMachine - Settings History – Incoming Calls History – Outgoing Calls LineSettings Play Record Memo 1 2 3 4 4.1 4.2 4.4 5 5.1 5.2 5.3 6 6.1 6.2 7 8 9 10 11 12 13 14 4.3 AddressBook-modify AnsweringMachine - Listen 6.3 Attach Documents Speed Dial Settings To add the new address click on Add and the picture showed in this slide is displayed. Enter the details.Click on “Save” to save the information or “close” to exit. If you want to add another number click on the “Add Another” button. www.dialabs.com

10. Answeringmachine Registration Login MainWindow AddressBook AddressBook-Add AddressBook-Edit AddressBook-Display Auto Dialer Auto Dialer-Createlist Auto Dialer-Recordmessage Auto Dialer-Queue AnsweringMachine - Status AnsweringMachine - Settings History – Incoming Calls History – Outgoing Calls LineSettings Play Record Memo 1 2 3 4 4.1 4.2 4.4 5 5.1 5.2 5.3 6 6.1 6.2 7 8 9 10 11 12 13 14 4.3 AddressBook-modify AnsweringMachine - Listen 6.3 Attach Documents Speed Dial Settings To edit the information double click on the particular contact, a display as shown in the next slide will appear. www.dialabs.com

11. Answeringmachine Registration Login MainWindow AddressBook AddressBook-Add AddressBook-Edit AddressBook-Display Auto Dialer Auto Dialer-Createlist Auto Dialer-Recordmessage Auto Dialer-Queue AnsweringMachine - Status AnsweringMachine - Settings History – Incoming Calls History – Outgoing Calls LineSettings Play Record Memo 1 2 3 4 4.1 4.2 4.4 5 5.1 5.2 5.3 6 6.1 6.2 7 8 9 10 11 12 13 14 4.3 AddressBook-modify AnsweringMachine - Listen 6.3 Attach Documents Speed Dial Settings Modify and then click “OK” to save the modifications. www.dialabs.com

12. Answeringmachine Registration Login MainWindow AddressBook AddressBook-Add AddressBook-Edit AddressBook-Display Auto Dialer Auto Dialer-Createlist Auto Dialer-Recordmessage Auto Dialer-Queue AnsweringMachine - Status AnsweringMachine - Settings History – Incoming Calls History – Outgoing Calls LineSettings Play Record Memo 1 2 3 4 4.1 4.2 4.4 5 5.1 5.2 5.3 6 6.1 6.2 7 8 9 10 11 12 13 14 4.3 AddressBook-modify AnsweringMachine - Listen 6.3 Attach Documents Speed Dial Settings On clicking “Display” the information stored in the address book is displayed on your screen. www.dialabs.com

13. Answeringmachine Registration Login MainWindow AddressBook AddressBook-Add AddressBook-Edit AddressBook-Display Auto Dialer Auto Dialer-Createlist Auto Dialer-Recordmessage Auto Dialer-Queue AnsweringMachine - Status AnsweringMachine - Settings History – Incoming Calls History – Outgoing Calls LineSettings Play Record Memo 1 2 3 4 4.1 4.2 4.4 5 5.1 5.2 5.3 6 6.1 6.2 7 8 9 10 11 12 13 14 4.3 AddressBook-modify AnsweringMachine - Listen 6.3 Attach Documents Speed Dial Settings Autodialer - to dial a pre-determined list of number and play pre-recorded message. For example you can record new year greeting and enter the list of all your friends. The autodialer would call up all the numbers in the list and play the message. www.dialabs.com

14. Answeringmachine Registration Login MainWindow AddressBook AddressBook-Add AddressBook-Edit AddressBook-Display Auto Dialer Auto Dialer-Createlist Auto Dialer-Recordmessage Auto Dialer-Queue AnsweringMachine - Status AnsweringMachine - Settings History – Incoming Calls History – Outgoing Calls LineSettings Play Record Memo 1 2 3 4 4.1 4.2 4.4 5 5.1 5.2 5.3 6 6.1 6.2 7 8 9 10 11 12 13 14 4.3 AddressBook-modify AnsweringMachine - Listen 6.3 Attach Documents Speed Dial Settings You can create your own group by naming the group and adding the numbers to it. New numbers can be added or removed from the groups created. The numbers can be shifted from existing to new list or from new list to existing list. If any predetermined group of numbers are in your PC they can be added or created as new group or add the number to the existing group by clicking on the browse button. www.dialabs.com

15. Answeringmachine Registration Login MainWindow AddressBook AddressBook-Add AddressBook-Edit AddressBook-Display Auto Dialer Auto Dialer-Createlist Auto Dialer-Recordmessage Auto Dialer-Queue AnsweringMachine - Status AnsweringMachine - Settings History – Incoming Calls History – Outgoing Calls LineSettings Play Record Memo 1 2 3 4 4.1 4.2 4.4 5 5.1 5.2 5.3 6 6.1 6.2 7 8 9 10 11 12 13 14 4.3 AddressBook-modify AnsweringMachine - Listen 6.3 Attach Documents Speed Dial Settings The CALLAgent can record the messages you want to play. Just create a name and record the message to save such recorded message click “ok”. And to listen to the recorded message click “Play” & to edit the recorded message click “Edit”. www.dialabs.com

16. Answeringmachine Registration Login MainWindow AddressBook AddressBook-Add AddressBook-Edit AddressBook-Display Auto Dialer Auto Dialer-Createlist Auto Dialer-Recordmessage Auto Dialer-Queue AnsweringMachine - Status AnsweringMachine - Settings History – Incoming Calls History – Outgoing Calls LineSettings Play Record Memo 1 2 3 4 4.1 4.2 4.4 5 5.1 5.2 5.3 6 6.1 6.2 7 8 9 10 11 12 13 14 4.3 AddressBook-modify AnsweringMachine - Listen 6.3 Attach Documents Speed Dial Settings The CALLAgent can dial to a particular group which is created and play the particular message. It not only plays the messages but also stores the information in the log book like, what time the call was made, whether a person has lifted the call or the call went into answering machine etc. www.dialabs.com

17. Answeringmachine Registration Login MainWindow AddressBook AddressBook-Add AddressBook-Edit AddressBook-Display Auto Dialer Auto Dialer-Createlist Auto Dialer-Recordmessage Auto Dialer-Queue AnsweringMachine - Status AnsweringMachine - Settings History – Incoming Calls History – Outgoing Calls LineSettings Play Record Memo 1 2 3 4 4.1 4.2 4.4 5 5.1 5.2 5.3 6 6.1 6.2 7 8 9 10 11 12 13 14 4.3 AddressBook-modify AnsweringMachine - Listen 6.3 Attach Documents Speed Dial Settings Your CallAgent will act as your Answering Machine. It can play different messages based on the incoming call number. www.dialabs.com

18. Answeringmachine Registration Login MainWindow AddressBook AddressBook-Add AddressBook-Edit AddressBook-Display Auto Dialer Auto Dialer-Createlist Auto Dialer-Recordmessage Auto Dialer-Queue AnsweringMachine - Status AnsweringMachine - Settings History – Incoming Calls History – Outgoing Calls LineSettings Play Record Memo 1 2 3 4 4.1 4.2 4.4 5 5.1 5.2 5.3 6 6.1 6.2 7 8 9 10 11 12 13 14 4.3 AddressBook-modify AnsweringMachine - Listen 6.3 Attach Documents Speed Dial Settings To switch on the answering machine click the answering machine icon. A display will appear as shown below. click on “status” and the display will come as “on” & “Off”. To switch on the answering machine click “On”. www.dialabs.com

19. Answeringmachine Registration Login MainWindow AddressBook AddressBook-Add AddressBook-Edit AddressBook-Display Auto Dialer Auto Dialer-Createlist Auto Dialer-Recordmessage Auto Dialer-Queue AnsweringMachine - Status AnsweringMachine - Settings History – Incoming Calls History – Outgoing Calls LineSettings Play Record Memo 1 2 3 4 4.1 4.2 4.4 5 5.1 5.2 5.3 6 6.1 6.2 7 8 9 10 11 12 13 14 4.3 AddressBook-modify AnsweringMachine - Listen 6.3 Attach Documents Speed Dial Settings The CALLAgent can record the message you want to play on your answering machine. You can also set the size of the message and the number of messages that you want the answering machine to record. www.dialabs.com

20. Answeringmachine Registration Login MainWindow AddressBook AddressBook-Add AddressBook-Edit AddressBook-Display Auto Dialer Auto Dialer-Createlist Auto Dialer-Recordmessage Auto Dialer-Queue AnsweringMachine - Status AnsweringMachine - Settings History – Incoming Calls History – Outgoing Calls LineSettings Play Record Memo 1 2 3 4 4.1 4.2 4.4 5 5.1 5.2 5.3 6 6.1 6.2 7 8 9 10 11 12 13 14 4.3 AddressBook-modify AnsweringMachine - Listen 6.3 Attach Documents Speed Dial Settings You can listen to the messages that are recorded in your answering machine. You have the data like from where the call is received, date & time of call received etc. And it also gives the status report like whether the message is old or new message. www.dialabs.com

21. Answeringmachine Registration Login MainWindow AddressBook AddressBook-Add AddressBook-Edit AddressBook-Display Auto Dialer Auto Dialer-Createlist Auto Dialer-Recordmessage Auto Dialer-Queue AnsweringMachine - Status AnsweringMachine - Settings History – Incoming Calls History – Outgoing Calls LineSettings Play Record Memo 1 2 3 4 4.1 4.2 4.4 5 5.1 5.2 5.3 6 6.1 6.2 7 8 9 10 11 12 13 14 4.3 AddressBook-modify AnsweringMachine - Listen 6.3 Attach Documents Speed Dial Settings The CallAgent has the feature to store all the information related to incoming calls like date of call, length of call, and number of the incoming call etc. www.dialabs.com

22. Answeringmachine Registration Login MainWindow AddressBook AddressBook-Add AddressBook-Edit AddressBook-Display Auto Dialer Auto Dialer-Createlist Auto Dialer-Recordmessage Auto Dialer-Queue AnsweringMachine - Status AnsweringMachine - Settings History – Incoming Calls History – Outgoing Calls LineSettings Play Record Memo 1 2 3 4 4.1 4.2 4.4 5 5.1 5.2 5.3 6 6.1 6.2 7 8 9 10 11 12 13 14 4.3 AddressBook-modify AnsweringMachine - Listen 6.3 Attach Documents Speed Dial Settings The CallAgent has the feature to store all the information related to outgoing calls like date of call, length of call, and number to which it was dialed etc. www.dialabs.com

23. Answeringmachine Registration Login MainWindow AddressBook AddressBook-Add AddressBook-Edit AddressBook-Display Auto Dialer Auto Dialer-Createlist Auto Dialer-Recordmessage Auto Dialer-Queue AnsweringMachine - Status AnsweringMachine - Settings History – Incoming Calls History – Outgoing Calls LineSettings Play Record Memo 1 2 3 4 4.1 4.2 4.4 5 5.1 5.2 5.3 6 6.1 6.2 7 8 9 10 11 12 13 14 4.3 AddressBook-modify AnsweringMachine - Listen 6.3 Attach Documents Speed Dial Settings A memo pad pops up as soon as an incoming call or out going call is made. You can take notes while the conversation is on. And in that memo pad the date, time and information written is stored. When next time you get the call from the same number the related memo pad pops up. www.dialabs.com

24. Answeringmachine Registration Login MainWindow AddressBook AddressBook-Add AddressBook-Edit AddressBook-Display Auto Dialer Auto Dialer-Createlist Auto Dialer-Recordmessage Auto Dialer-Queue AnsweringMachine - Status AnsweringMachine - Settings History – Incoming Calls History – Outgoing Calls LineSettings Attach Documents Play Record Memo Speed Dial Settings 1 2 3 4 4.1 4.2 4.4 5 5.1 5.2 5.3 6 6.1 6.2 7 8 9 10 11 12 13 14 4.3 AddressBook-modify AnsweringMachine - Listen 6.3 You can set up eleven speed dial buttons. You can set the speed dialing by just entering the name and number. www.dialabs.com

25. Answeringmachine Registration Login MainWindow AddressBook AddressBook-Add AddressBook-Edit AddressBook-Display Auto Dialer Auto Dialer-Createlist Auto Dialer-Recordmessage Auto Dialer-Queue AnsweringMachine - Status AnsweringMachine - Settings History – Incoming Calls History – Outgoing Calls LineSettings Attach Documents Play Record Memo Speed Dial Settings 1 2 3 4 4.1 4.2 4.4 5 5.1 5.2 5.3 6 6.1 6.2 7 8 9 10 11 12 13 14 4.3 AddressBook-modify AnsweringMachine - Listen 6.3 Important documents can be attached to a particular phone number. These documents could be in any format such as word, excel, power point, word pad etc. when a number is dialed all the documents attached to that particular number pops up for the reference. www.dialabs.com

26. CALLAgent Answeringmachine Registration Login MainWindow AddressBook AddressBook-Add AddressBook-Edit AddressBook-Display Auto Dialer Auto Dialer-Createlist Auto Dialer-Recordmessage Auto Dialer-Queue AnsweringMachine - Status AnsweringMachine - Settings History – Incoming Calls History – Outgoing Calls LineSettings Play Record Memo 1 2 3 4 4.1 4.2 4.4 5 5.1 5.2 5.3 6 6.1 6.2 7 8 9 10 11 12 13 14 4.3 AddressBook-modify AnsweringMachine - Listen 6.3 Attach Documents Speed Dial Settings www.dialabs.com

27. Answeringmachine Registration Login MainWindow AddressBook AddressBook-Add AddressBook-Edit AddressBook-Display Auto Dialer Auto Dialer-Createlist Auto Dialer-Recordmessage Auto Dialer-Queue AnsweringMachine - Status AnsweringMachine - Settings History – Incoming Calls History – Outgoing Calls LineSettings Play Record Memo 1 2 3 4 4.1 4.2 4.4 5 5.1 5.2 5.3 6 6.1 6.2 7 8 9 10 11 12 13 14 4.3 AddressBook-modify AnsweringMachine - Listen 6.3 Attach Documents Speed Dial Settings To listen to any message that you have recorded click on the icon to listen to the message. www.dialabs.com

28. Answeringmachine Registration Login MainWindow AddressBook AddressBook-Add AddressBook-Edit AddressBook-Display Auto Dialer Auto Dialer-Createlist Auto Dialer-Recordmessage Auto Dialer-Queue AnsweringMachine - Status AnsweringMachine - Settings History – Incoming Calls History – Outgoing Calls LineSettings Play Record Memo 1 2 3 4 4.1 4.2 4.4 5 5.1 5.2 5.3 6 6.1 6.2 7 8 9 10 11 12 13 14 4.3 AddressBook-modify AnsweringMachine - Listen 6.3 Attach Documents Speed Dial Settings To record any message or to record ongoing conversation on the phone, click on the record icon and record the message. www.dialabs.com

29. Answeringmachine Registration Login MainWindow AddressBook AddressBook-Add AddressBook-Edit AddressBook-Display Auto Dialer Auto Dialer-Createlist Auto Dialer-Recordmessage Auto Dialer-Queue AnsweringMachine - Status AnsweringMachine - Settings History – Incoming Calls History – Outgoing Calls LineSettings Play Record Memo 1 2 3 4 4.1 4.2 4.4 5 5.1 5.2 5.3 6 6.1 6.2 7 8 9 10 11 12 13 14 4.3 AddressBook-modify AnsweringMachine - Listen 6.3 Attach Documents Speed Dial Settings www.dialabs.com