1. 1 Tassimo Beverage System rick.dove@stevens.edu, attributed copies permitted

2. 2 BR A UN - http://www.tassimodirect.com/tassimo/ rick.dove@stevens.edu, attributed copies permitted

3. 3 BR A UN - http://www.tassimodirect.com/tassimo/ rick.dove@stevens.edu, attributed copies permitted

4. 4 BR A UN - http://www.tassimodirect.com/tassimo/ rick.dove@stevens.edu, attributed copies permitted

5. 5 BR A UN - http://www.tassimodirect.com/tassimo/ rick.dove@stevens.edu, attributed copies permitted

6. 6 BR A UN - http://www.tassimodirect.com/tassimo/ rick.dove@stevens.edu, attributed copies permitted

7. 7 BR A UN - http://www.tassimodirect.com/tassimo/ rick.dove@stevens.edu, attributed copies permitted

8. 8 BR A UN - http://www.tassimodirect.com/tassimo/ rick.dove@stevens.edu, attributed copies permitted

9. 9 BR A UN - http://www.tassimodirect.com/tassimo/ rick.dove@stevens.edu, attributed copies permitted

10. 10 BR A UN - http://www.tassimodirect.com/tassimo/ rick.dove@stevens.edu, attributed copies permitted

11. 11 BR A UN - http://www.tassimodirect.com/tassimo/ rick.dove@stevens.edu, attributed copies permitted

12. 12 BR A UN - http://www.tassimodirect.com/tassimo/ rick.dove@stevens.edu, attributed copies permitted

13. 13 BR A UN - http://www.tassimodirect.com/tassimo/ rick.dove@stevens.edu, attributed copies permitted

14. 14 BR A UN - http://www.tassimodirect.com/tassimo/ rick.dove@stevens.edu, attributed copies permitted

15. 15 BR A UN - http://www.tassimodirect.com/tassimo/ rick.dove@stevens.edu, attributed copies permitted

16. 16 BR A UN - http://www.tassimodirect.com/tassimo/ rick.dove@stevens.edu, attributed copies permitted

17. 17 BR A UN - http://www.tassimodirect.com/tassimo/ rick.dove@stevens.edu, attributed copies permitted

18. 18 BR A UN - http://www.tassimodirect.com/tassimo/ rick.dove@stevens.edu, attributed copies permitted

19. 19 BR A UN - http://www.tassimodirect.com/tassimo/ rick.dove@stevens.edu, attributed copies permitted

20. 20 BR A UN - http://www.tassimodirect.com/tassimo/ rick.dove@stevens.edu, attributed copies permitted

21. 21 BR A UN - http://www.tassimodirect.com/tassimo/ rick.dove@stevens.edu, attributed copies permitted

22. 22 BR A UN - http://www.tassimodirect.com/tassimo/ rick.dove@stevens.edu, attributed copies permitted

23. 23 BR A UN - http://www.tassimodirect.com/tassimo/ rick.dove@stevens.edu, attributed copies permitted

24. 24 BR A UN - http://www.tassimodirect.com/tassimo/ rick.dove@stevens.edu, attributed copies permitted

25. 25 BR A UN - http://www.tassimodirect.com/tassimo/ rick.dove@stevens.edu, attributed copies permitted

26. 26 BR A UN - http://www.tassimodirect.com/tassimo/ rick.dove@stevens.edu, attributed copies permitted

27. 27 BR A UN - http://www.tassimodirect.com/tassimo/ rick.dove@stevens.edu, attributed copies permitted

28. 28 Tasimo Product System Machine Evolution Disk Availability Drink Making Disk Evolution rick.dove@stevens.edu, attributed copies permitted

29. 29 RETURN To Unit x Slides

30. 30 Response Issues rick.dove@stevens.edu, attributed copies permitted Response Situations (Amalgam) Correction Variation Reconfig- uration Expansion (Capacity) Migration Improve- ment Modification (Capability) Creation Proactive Reactive Response Type Hot beverages New recipe creation New T-disk creation Make better tasting stuff Faster Easier cleaning Travel mug accommodation User custom-recipe memory Self cleaning Other kinds of drinks (eg cocktails) Other kinds of stuff (eg soups) Add features (eg Auto-start timer) Bar-code reader failure Power failure (graceful recovery) Fluid overflow Taste preferences Volume variation per cup Seasonal changes in market tastes? Number of process steps Two cups simultaneously Process steps per disk Homemade disk inserts Multi-disk recipes x x Battery for camping x x Night light x Wrong-size-cup detector x x x x (these change framework, not modules) maybe modification migration or Correction Variation Reconfig- uration Expansion (Capacity) Migration Improve- ment Modification (Capability) Creation Proactive Reactive Response Type Response Situations ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ?

31. 31 Self Organization Disk shape mechanically self-aligns Self-Contained Units (Modules) Filled T-Disks ready-to-go Uncommitted T-Disk packages Bar-code recipes Power cord per national plug standards Evolving Standards (Framework) T-disk mechanical interface Bar code language Human interface National power/plug Internal process steps Plug Compatibility T-disk pop-in mechanical fit T-disk bar-code reader keyed alignment Intuitive human interface Power automatic, plug-cord per nation Facilitated Reuse None for ready-to-go filled T-Disks Standardized physical shape for uncommitted T-Disk packages Bar-code recipe placement on T-disk Elastic Capacity Unlimited T-disk variety within machine processing capabilities Unlimited multi-disk per drink Unit Redundancy & Diversity Multiple types of coffees, teas, etc Multiple T-disk usage in sequence (espresso disk followed by milk disk) Flat Interaction Recipe choreographed by disk bar-code Manual human override/customization Deferred Commitment Drinks custom made for immediate consumption, no pot of unsubscribed waste Next-in-line user is custom serviced Bar-code printed on T-Disk when filled Distributed Control & Information Recipe in the T-disk, not in the machine Scalable Reusable Reconfigurable Tassimo Beverage System rick.dove@stevens.edu, attributed copies permitted Evolving Standards (Framework) ? Facilitated Plug Compatibility ? Facilitated Reuse ? Elastic Capacity ? Unit Redundancy & Diversity ? Flat Interaction ? Deferred Commitment ? Distributed Control & Information ? Self Organization ? Scalable Reusable Reconfigurable Self Contained Units (Modules) ?

32. 32 Makes Single-Serve Coffee Pods This new machine heat seals your pod and allows you to make either one pod at a time or several to be ready for future brewing. Makes pods for most brands, including Senseo, Melitta, Simple Human, Juan Valdez, Bunn Home Cafe, Bunn-o-matic, Mr. Coffee, Hamilton Beach, and more. With the new electric Gourmet Pod Maker you can enjoy any of your favorite coffee flavors such as Starbucks rather than just the few choices that are available for your brand of pod coffee maker! Unlimited choices, and you can even blend flavors or vary the strength of your coffee or make tea pods as well! http://coffeegiant.com/index.php?cPath=61_129 http://www.thegreatestgift.com/prodinfo.asp?number=260 rick.dove@stevens.edu, attributed copies permitted

33. 33 Stainless steel measuring scoop that fits into the pod holder. A 1/3 cup measure might fit perfectly. Mr. Coffee style filters that fit the really small 4 to 5 cup machine. A jar or a glass that fits nicely into the measuring scoop. Set the jar into the scoop and the scoop into your pod holder, just to make sure everything fits together. The better they fit, the better your finished pods will be. Take a single Mr. Coffee styled filter and shape it evenly over the end of your jar or glass or whatever you are using. Try to center it pretty good -- but it doesn't have to be perfect. Next, invert the jar and filter and press it into the measuring scoop. Press and spin the jar around a little bit to get nice tight edge in the filter paper at the bottom of the measuring cup. Remove the jar, leaving a cup-shaped filter in the measuring scoop. Add one scoop, or about 2 teaspoons of your favorite ground coffee to this paper-filter-cup -- more or less to taste. The typical coffee scoops that come with makers hold about 7 grams of coffee which is just about right. Give the cup a slight shake to evenly spread the grounds across the bottom of the filter, and then use your finger to gently fold over the extra filter material, completely covering the ground coffee. For a really well-formed pod, you can place the jar into the scoop one last time and press down really hard with the palm of your hand. Finally, invert the scoop and pop out your home-made pod. Be Sure To Place SMOOTH-SIDE-DOWN In Your Machine Do-It-Yourself Multi-Serving Pods http://www.ineedcoffee.com/04/coffeepods/ 1 2 3 4 rick.dove@stevens.edu, attributed copies permitted

34. 34 Closed vs Open Systems in Competition Closed vsOpenSituation Dependent Tasimo vsMakeYourOwnClosed ??? Apple vsMicrosoftClosed Loses Lego vs Erector SetClosed Wins Proactive 0123401234 4321043210 Resilient Agile Innovative Fragile Reactive rick.dove@stevens.edu, attributed copies permitted

35. 35 Who Does What to Keep the Systems Effective (as part of their job description/responsibility/evaluation) Infrastructure Evolution (who reviews and modifies the various framework elements): ? Module Evolution (who decides and specifies which new types of modules, excises old useless modules): ? Module Inventory Mgmnt (who maintains servicability/readiness and quantity on hand of which modules): ? Real-Time Configuration (who configures/reconfigures the systems): ?

36. 36 Tasimo Product System Machine Evolution Disk Availability Drink Making Disk Evolution rick.dove@stevens.edu, attributed copies permitted

37. 37 Reality Factors Organizational Behavior – Survival rules rule, nobody's in control... ? Human Behavior – Human error, whimsy, expediency, arrogance... ? Technology Pace – Accelerating vulnerability-introductions... ? System Complexity – Incomprehensible, unintended consequences... ? Globalization – Partners with different ethics, values, infrastructures... ? Other? ? Agile Competitors/Attackers – Distributed, collaborative, self organizing, proactive... ? Creeping Agile Practices – Outsourcing, transparency, COTS, SOA, webservices... ?