1. Zlaty Mihailova, Managing Partner Project Space Adviser to the Bulgarian Chamber of PEA

2.  Not a fairy tale  Enormous work  A rough ride  A never-ending story

3.  Share our experience  Not just the facts  The Analysis  Factors impacting IT develoment

4. State of Affairs 2004  Inefficient and non-performing system of state enforcement judges - 128 Regional Courts, 250 EA - bad organization; no automation - poor working conditions of enforcement judges  Non-transparent and unpredictable enforcement process - lack of control & corruption practices - low regard for the profession

5. Law on Private Enforcement Officers – adopted in May 2005 entered into force September 2005 Chamber of Private Enforcement Agents – November 2005 Secondary Legislation: Regulations on Archives, Competition, Insurance, Annual Reports – February 2006

6.  Introducing Private Enforcement Officers – limited number of liberal professionals with District Court jurisdiction – 165+16  Preserving the state bailiffs – around 200  Same rules, same market  New Civil Procedure Code – March 2008  Top 10 Reforms in the world (WB Doing Business 2008)

8. Total Number of Cases

9. Collected Amounts (in mil. BGN) 2006-2010

10. Success rate: 2008 PEAs – 42% Competition improved the performance of state bailiffs 2006-June 2011 PEAs: Concluded 93 700 cases Collected 1.3 bln. BGN (EUR 660 mil) Employed more than 1000 people Contributed to the state budget

11.  Microsoft Platform -Value for money -Standard and easily upgradeable solution  WEB based solution -Application accessible via Internet -Database server  Security Constraints -Secured connection (SSL with Electronic Signature) -Located in a Data Centre – 24/7/365 surveillance, physical protection, reliable infrastructure & internet connectivity

12. -Work-flows management tool -Easy Checks & Reports – searchable and manageable database -Rich Database of individuals with address tracking -Automated generation of documents – summons, attachment orders, etc. -Automated Invoice generation -Automated calculation of balance of the debt -Remote access to individual electronic records by Inspectors -Reliable and up-to-date Statistics

13. The Money Factor Unified System of Enforcement

14. The Generation Factor  Mixed membership

15.  Unified system developed and introduced  Free training offered  Used by only 15 people

16.  Doubt  Fear  Suspicion  Impatience Co-existing record-keeping IT systems

17.  Government commitment  Chamber strength Electronic access to different registries

18. Public Sales Website

19.  You cannot stop progress! Debtor’s Registry – a platform assisting in the exchange of information and mentality shift

20. 20 1. The Money Factor 2. The Generation Factor 3. The Human Factor 4. The Policy Factor 5. The Competition Factor 6. The Progress Factor

21.  Case management IT system  Electronic access to government databases  Public Sales Website  Debtor’s Registry  Electronic client access to files

22. Thank you! Questions? zlaty.mihailoff@gmail.comzlaty.mihailoff@gmail.com; zmihailoff@project-space.euzmihailoff@project-space.eu