1. AJ korespondence Centrum pro virtuální a moderní metody a formy vzdělávání na Obchodní akademii T.G. Masaryka, Kostelec nad Orlicí

2. Copies When copies are sent to people other than the named recipient, c.c. (carbon copy-rozdělení kopií) is added, usually at the end of a letter before the name/s of the recipient/s of the copies, e.g. c.c. Mr Robert Lewis. Sometimes you will not want the named recipient to know that other people have received copies. In this case B.C.C.(blind carbon copy) is used where the name of the recipient is added but not on the top copy.

3. Addressing envelopes Envelope addresses are written in a similar way to inside addresses. But in the case of letters within or for the UK, the name of the town and the country are written in capital letters and the postcode is usually on a line by itself, e.g. Mr G.Penter 49 Memorial Road ORPINGTON Kent BR 6 9 UA

4. Faxes A fax message is useful when speed is important and the recipient does not have email. It is useful for documents containing diagrams or drawings. It can be sent quickly to many different recipients at the same time. But they cannot be used when the originals are required. It is also possible to send a fax from a computer.

5. Head Office Nesson House Newell Street Birmingham B3 3EL ToD. Causio, Satex S.p.A. FromL. Crane Fax no.(06) 481 5473 SubjectReplacement of damaged order no. 14478 Date19 October 20— Page/s1 This is an urgent request for a consigment to replace the above order, which was damaged during delivery. We informed you about this in our letter of 15 September. Please airfright the following items: Cat No.Quantity R3050 R2070 N26100 The damaged consigment will be returned when we receive the replacement. Peter Crane Chief Buyer F. Lynch & Co. Ltd. Fax message Telephone: + 44 (0)21 236 6571 Fax: +44 (0)21 236 8592 Email: pcrane@lynch.co.uk www.lynch.com

6. Preparing for transmission Check that you have the correct fax number. Check the paper on which your message is printed or written is suitable. Check that you know how to dial, cancel, clear a paper jam, and send. It is also good to use a fax transmission cover form. This will help to ensure that the fax reaches its intended recipient safely.

7. Style Generally, faxes are similar to letters in style, level of formality, and the use of conventions. However, a fax may be shorter and the language more direct, like an email. As with email messages, beware of using too informal tone with customers or suppliers you do not know well.

8. Emails Email (short for electronic mail) is a means of sending messages between computers. To do this you need access to the Internet, which will provide you with connection software. This will give you Internet access, storage for incoming mail, and the capability to read your messages. Finally, you need email software, so that you can write, send, receive and read messages.

9. Email addresses Typical email addresses look like this: dfranks@intechem.co.no corneyg@kingsway.ac.uk The first part of the email address is usually the surname and initial of the person you are contacting, or the name if it is a department, or a shortened version of it. The second part is the name of the ISP (Internet service provider), the last part includes the domain name suffixes refering to the type of organization and to the country.

10. Examples of domain name suffixes There are some examples of domain name suffixes refering to types of organization:.biz business.gov government office.org non-profit-making organization If the name of a country in its main language differs from its name in English, this is reflected in its domain name suffix,e.g..de Deutschland (Germany),.es Espana (Spain),.za Zuid Afrika (South Africa).

11. Email layout Header information gives essential facts about the message. It may include: c.c. which stands for carbon copies, b.c.c.-blind carbon copies, attachments. The amount of header information, and the order will vary according to the software being used, so do not worry if the messages you send and receive do not look exactly like one in our example.

12. Subject Cc… To… Email Box Send message… Compuvision Ltd Quad sound systems Dear Sir/Madam Please would you send me details of your quad sound systems, advertised in the April edition of ‘Sound Monthly‘? I am particulary interested in the Omega range. I look forward to hearing from you. Beatrix Kaseen (Ms) Bredgade 51 DK 1260 Copenhagen K Tel/Fax: (+45) 741583 Email: kaasenb@intertel.net.dk

13. Message text The presentation of the text in an email is usually less formal than in a letter. In this example Ms Kaasen has used the formal language, but she could simply have headed her message For the attention of the Sales Manager. For the ending she uses the less formal I look forward to hearing from you.

14. Použité prameny Ashley, A.: Oxford handbook of commercial correspondence, Oxford 2003