1. 2015 MTN Enterprise Architecture

2. 2 Copyright© 2013 Mobile Telephone Networks. All rights reserved EA Objectives To make available MTN current and future IT Architectures in a consistent common language (TMF TAM / eTOM), process (TOGAF) and tool (ABACUS) so that we are less dependent on individual SME knowledge and have a common reference point with a single version of the truth. This available knowledge is then used to: Plan future change (and thereby improve time-to-market) and Promote standardisation across the group (and thereby also improve time-to-market and reduce costs) EA Capability Objectives

3. 3 Copyright© 2013 Mobile Telephone Networks. All rights reserved MTN EA Framework Architecture Models Application Data & Information Technology Infrastructure Business Process Security Business Domain Framework Back Office Operations (ERP) Project Next! Human Resource Managemen t Finance Managemen t Enterprise Asset Managemen t Supply Chain Managemen t Enterprise Customer Management Project Orbit (EBU) Customer Information Customer Problem Managemen t Customer Order Customer Billing Retail Customer Management (BSS) Customer Information Customer Problem Managemen t Customer Order Customer Billing Service & Resource Management (OSS) Resource Information Service Assurance Order Fulfillment Rating & Charging Key Benefits Common Language Consistent view (Central Repository) Design Efficiency Standardization (tools, process) Across all “lines of business” and operations Operations SEA Hub Ug, Zam, Sw, Rw MTN Group SA & Dubai NigeriaSA Retail EBU (Cross all) Cameroon Iran Benin South SudanAfganistanBotswana Congo Brazzerville Cote d’IvoireCyprus GhanaGuinea-Bissau Guinea- Conakry SyriaYemenLiberiaSudan

4. 4 Copyright© 2013 Mobile Telephone Networks. All rights reserved Engagement – Deliverables Setup & Training ABACUS Training TOGAF Training ABACUS Software Familiarisation of project artefacts Develop Business Architecture Captured Business Organisation Captured Key Business Roles Captured Business Processes to Levels according to the requirements of the Opco’s Captured Key Business Processes to Level 4/5 Captured Business Strategy Defined EA Governance Defined Roles & Responsibility – in progress Captured Common Language – in progress Engagement Deliverables

5. 5 Copyright© 2013 Mobile Telephone Networks. All rights reserved One version of the truth Position the Abacus tool and more importantly the information within the tool to be the catalyst to achieving goals. This requires a strategic commitment by the team to ensure that they are trained on using the tool, regularly use and gain confidence in using it, are able to validate and maintain the information it contains. Use output from the tool for communication and project planning. Make output available to OpCo’s and bring the OpCo’s on board as quickly as possible. Expand the use of the tool to other business areas.