1. Presenting Nicola A. Davis 471 Luckie Street NW Atlanta, GA 30313 Nicola.davis@bellsouth.com Nicola_dvs@yahoo.com

2. Objective To obtain a challenging and rewarding position with an organization that will effectively utilize my administrative skills, and where there is room for advancement. To obtain a challenging and rewarding position with an organization that will effectively utilize my administrative skills, and where there is room for advancement.

3. Education Current Current Atlanta Metropolitan College Atlanta Metropolitan College Pursuing Associate Degree in Education Pursuing Associate Degree in Education Graduate of 1997 Graduate of 1997 Booker T Washington High School Booker T Washington High School Top 10% of Class Top 10% of Class

4. Summary Of Qualifications  Inbound & Outbound Call Center Customer Service  Alpha Numeric Data Entry  Proficient In Microsoft Word, Excell & Outlook  Great Organizational Skills  Detail Oriented  Excellent Problem Solving Skills

5. Work Experience 2003-present BellSouth IntelliVentures 2003-present BellSouth IntelliVentures Atlanta, GA Web Galley Department Verified all items going online with 99.9% accuracy Verified all items going online with 99.9% accuracy Identified training opportunities, process improvements & system issues Identified training opportunities, process improvements & system issues Contributed to the development of new work flow processes Contributed to the development of new work flow processes Assisted in training new clerks Assisted in training new clerks Decreased company’s adjustments by identifying and correcting errors Decreased company’s adjustments by identifying and correcting errors

6. Work Experience 2000-2003 BellSouth IntelliVentures Atlanta, GA 2000-2003 BellSouth IntelliVentures Atlanta, GAProduction Suggested new procedures to increase accuracy Suggested new procedures to increase accuracy Audited and maintained weekly backlog Audited and maintained weekly backlog Gathered & distributed assignments to Sales Order Entry Group Gathered & distributed assignments to Sales Order Entry Group Assisted management with miscellaneous e-mails, other tasks as assigned Assisted management with miscellaneous e-mails, other tasks as assigned Keyed more than 16 orders per hour with a 99.9% accuracy rate Keyed more than 16 orders per hour with a 99.9% accuracy rate

7. Work Experience 1999-2000Eckerd Drugs 1999-2000Eckerd Drugs Atlanta, GA Front End Associate Front End Associate Assisted customers with purchases Assisted customers with purchases Counted cash drawers and made daily deposits Counted cash drawers and made daily deposits Assisted Pharmacy with the labeling and distributing of medicines Assisted Pharmacy with the labeling and distributing of medicines Assisted in training new employees Assisted in training new employees Calculated and maintained photo credit log for company’s records Calculated and maintained photo credit log for company’s records

8. Work Experience 1998-1999TicketMaster 1998-1999TicketMaster Atlanta, GA Customer Service Telephone Sales Representative Assisted Customers with Ticket Orders Assisted Customers with Ticket Orders Handled Inbound Calls For Ticket Purchases Handled Inbound Calls For Ticket Purchases Exceeded Monthly Objectives On Ticket Sales Exceeded Monthly Objectives On Ticket Sales ACD/ Alpha Numeric Data Entry ACD/ Alpha Numeric Data Entry Handled Customer Inquiries Handled Customer Inquiries

9. Professional References Ms. Kimberly Ector Ms. Kimberly Ector BellSouth IntelliVentures BellSouth IntelliVentures System Administrator System Administrator 404-986-9350 404-986-9350 Ms. Amanda McGovern Ms. Amanda McGovern BellSouth IntelliVentures BellSouth IntelliVentures Database Systems Asst. Mgr. Database Systems Asst. Mgr. 404-986-9384 404-986-9384

10. Personal References “Able” Mable Thomas “Able” Mable Thomas Georgia State Representative Georgia State Representative 404-525-7251 404-525-7251 Jennifer N. Cobb Jennifer N. Cobb Loan Processor Loan Processor 404-525-2243 404-525-2243