1. New Relic Business Enablement Team stephen@newrelic.com New Relic Business Enablement Team stephen@newrelic.com New Relic Confidential — do not distribute v1.5 12.08.13 Partner Orientation

2. Welcome Thank you for partnering with New Relic. We look forward to providing your customers with powerful, easy-to-use application performance monitoring.

3. Goals Introduce partners to the program Outline components of a successful integration Initiate pre launch activities

4. A Typical Integration Introductory meeting Set up test accounts on staging server Co-marketing planning Set up partnership on production server Establish support plan Walkthrough integration & sign-off Planning for billing SSO Co-Branding Sign-up placement Provisioning Console integration — partner API Test on staging

5. Your Partnership Partnership Owner Account Admin on Partnership Owner Account Partnership name and id Staging and Production

6. Partnership Structure Partnership Owner (Account) Partnership Owner (Account) Partnership User (admin or standard) User (admin or standard) User (account owner) User (account owner) User (account owner) User (account owner) User (account owner) User (account owner) User (account owner) User (account owner) Account User (account owner) User (account owner) User (account owner) User (account owner) User (account owner) User (account owner) User (account owner) User (account owner) User (account owner) User (account owner) User (account owner) User (account owner) Subscription other accounts 1: n 1: 1 1: n

7. Partner API Create, edit, upgrade, downgrade and cancel New Relic accounts Change subscriptions Keep user records aligned RESTful Secure

8. Partner API Extensions to your internal systems will be required in order to store information returned by account creation calls Please plan for this

9. Single Sign On and Access Control Transparent hand off to New Relic site Unified experience, reinforces co- branding No re-authentication required Shared secret authentication SHA1 digest of request parameters and shared secret Optional nav data in request

10. Demonstration Partnership Fully functional partnership integrated with the New Relic site Example code Available to partners

11. Co-Branding

12. Co-Branding Elements Header and footer with css Redirect URLs Custom subdomain

13. Account and Agent Provisioning Sign-ups that do not deploy in 48 hours are unlikely (+99%) to ever deploy Do all that is possible to ensure immediate deployment Auto provisioning and deploy preferred to manual provisioning and deploy If you do auto deploy, tell the customer

14. Placement Partners with prominent placement of the New Relic sign-up drive higher levels of sign-ups Burying the New Relic sign-up deep in your website will reduce sign-ups

15. Driving upgrades through creating awareness Dashboard widget custom css Data API

16. Staging and Production Staging is your sandbox All features function in staging Promotion to production with minimal modification Be aware of what will need to change for production Production is not a sandbox DO NOT run tests (beyond those essential to verify functionality) in production Testing flag

17. Support Partner responsible for agent install and deployment support (first level) Training for your supporters KB resources Escalation procedure Zendesk integration

18. Partnerships Tab Administrative console for Partners Set and edit partnership parameters Monitor performance of customers Partner Integration Guide

19. Finding the Partnership Tab

20. Settings and Keys

21. Customer Performance

22. View any customer account

23. Other Settings Download Link Display Show java agent link Show yml link Welcome messages Signup message: A customized welcome message. Hide/show banner welcome message Hide/show invoice welcome message Email control Send deploy reminders Send trial emails Billing email For Partnership where the billing method is “Reseller” and invoices should be directed to the attention of a specific party. Feature access Server monitoring User administration

24. Integration Assistance In San Francisco or Portland Paired development Email Recommended integrators

25. Do’s and Don’ts Do not run tests in Production Do run tests in Staging Please clean up after yourself if you create large numbers of accounts Do not run apps under the Partnership Owner Account (it’s not in the partnership) Do not create accounts for customers using “fake” ids Do use the Partnership tab for editing settings Do not create new accounts to modify account attributes or subscription level Do use the appropriate API call to modify existing accounts and subscriptions

26. Sign-off Meeting Conference call with screen-share Integration walk through Marketing and PR coordination Support introduction and hand-off Test accounts Billing coordination

27. Thank you for partnering with New Relic