1. CCSNH Update, Environmental Scan and Overview of Strategic Planning October 22, 2013 1

2. CCSNH Mission Elements & Values Student success in education and in the economy Accessible and affordable education for all Economic alignment with NH industry and employers. Learning exchanges “mapping backwards” from industry to develop courses and programs Data-driven and performance-based: achieving measurable outcomes and using data to evaluate our performance Dedication to innovation: using new approaches to expand access and affordability, improve quality and achieve operational efficiencies Commitment to system approach which shares and leverages resources across the seven colleges 2

3. How?Why?Where?What? Today’s Agenda How is CCSNH doing today? Why are we changing? Where are we going? What does it mean for me and how can I participate? 3

4. How?Why?Where?What How is CCSNH doing today? 4

5. CCSNH Performance Summary Increasing enrollment Higher graduation rates than US and New England averages Lower loan default rates than US average –Despite tuition above the US average and New England CC median Access provided to broad population –All New Hampshire community colleges are above New England median on % of students receiving Pell grants High income returns for NH community college education –The average increase in income with an associate degree compared to only a high school education is 28% in New Hampshire –This compares to an increase of 20% from associates to bachelors 5 IPEDS http://www.sheeo.org/sites/default/files/publications/Econ%20Benefit%20of%20Degrees%20Report%20with%20Appe ndices.pdf Even with higher tuition, CCSNH has increasing enrollment, higher graduation rates and lower default rates than our peers How?Why?Where?What?

6. 2007-13 Student Enrollment Trends System-wide there has been 15% growth in student enrollment and 30% growth in credits taken since 2007 Credits taken per student declined in 2011-12 after a tuition increase In general, all colleges showed strong enrollment growth in 2009 and 2010 with a decline in the rate of growth in 2011 and 2012 and a decline in 2013 Decline in enrollment in 2013 was consistent with community college trend and less than US average How?Why?Where?What?

7. US, NE, and Top Community College States Graduation Rate Default Rate Tuition % Students receiving Pell Grants % Students with Federal Loans US Average 2016 $3,3523522 NE Median (excl. NH CC's) 1413 $ 3,4903920 NH 2511 $ 7,1942745 CT 1011 $ 3,490355 ME 2617 $3,4094453 MA 1613 $4,0063522 RI 914 $3,6763613 VT 1615 $ 5,2364838 First Rank (US State) 50 (Alaska) 0 (Alaska) $ 1,001 (CA)64 (MS)60 (SD) Second Rank 43 (SD)1 (Indiana) $ 1,637 (NM)54 (SC)53 (ME)

8. 2013 Students by College College Students % NHTI 6,598 25% MCC 5,539 20% GBCC 4,117 15% NCC 3,814 14% LRCC 2,814 10% RVCC 2,351 9% WMCC 1,874 7% Total 27,107100% How?Why?Where?What?

9. 2007-13 Credit Sold Trends by College, Trend Line and Percentage Changes 2008200920102011201220132007-2013 NHTI1%4%13%7%-5%-2%18% MCC15%11%13%8%0%1%57% NCC-3%12%16%10%-6%0%30% GBCC17%8%9%8%-2%4%53% LRCC9%5%10%1%-5%-2%17% RVCC-1%22%13%15%-9%-3%38% WMCC9%18%7%2%-6%-10%20% CCSNH6%9%12%7%-4%-1%31% How?Why?Where?What?

10. 10 How?Why?Where?What? Updated 10/21/2013 Sysnet.ccsnh.edu

11. 11 How?Why?Where?What? Updated 10/21/2013 Sysnet.ccsnh.edu

12. Online Enrollment Online represented 11% of all CCSNH course enrollments in 2013, up from 9% in 2012 Online course enrollments +14% in 2013, despite overall course enrollments falling by -1% Second largest number of online courses of any college in NH with over 300 online offerings 12 2013 Course Enrollments by Division Report How?Why?Where?What?

13. Online Enrollment: High Touch, Positive Outcomes High touch, with students supported by online services and on campus support Targeted to our student population, differentiates our online courses and delivery Results, higher than national online average in completion rates and student satisfaction Complements our physical campus cost effectively. This is important given challenges with capital budget appropriations 13 2013 Course Enrollments by Division Report How?Why?Where?What?

14. Tuition Comparison 14 Costs are based on Fall 2013 information available online SNHU is the cost for continuing education program for NH residents UNH is the cost for continuing education program for NH residents Most UNH courses are 4 credits at $1600 How?Why?Where?What?

15. CCSNH Transitioning to the Future –CCSNH on positive trajectory, particularly considering recent difficult operating environment –There are program areas and delivery methods that have been growing and have strong prospects for future growth including online, programs that transfer to bachelors, and certificate and degree programs aligned with economic growth and occupational openings –Efforts to increase post-secondary matriculation and matriculation (“capture rate”) to CCs can be highly beneficial. These can be targeted to “underserved” larger high schools and with adult cohorts such as those w/o college degree and those needing retraining for new employment –Increased role and opportunities in STEM fields and pathways to advanced manufacturing, health care and IT careers How?Why?Where?What?

16. How?Why?Where?What Why are we changing? 16

17. Why are we changing? 17 The cost of higher education has increased more than 500 percent since 1985 Student loan debt is now $1.2T in the US –Greater than auto loans and credit cards How?Why?Where?What?

18. Affordability Issues = Federal Changes 18 President Obama has proposed that federal financial aid be tied to a ranking of college costs and outcomes By 2015, administration will begin evaluating colleges on measures such as average tuition, loan debt, graduation and transfer rates, and earnings. The metrics are not finalized President also encouraged colleges and universities to embrace new technologies and innovation and will likely announce new federal grants to be tied to this challenge How?Why?Where?What?

19. Affordability Issues = State Changes 19 Since the economic downturn began in 2008, states have been cutting public higher education budgets and tying that funding to specific performance measures How?Why?Where?What?

20. Enrollment in higher education is leveling off as the economy starts to slowly improve Economic Recovery and Enrollment = Change 20 How?Why?Where?What?

21. Innovations in Course Delivery = Change 21 –Online classes and hybrid/blended learning –MOOCs, Khan Academy –Competency-based education How?Why?Where?What?

22. NH Economic Context is Slowly Changing Slow recovery continues in US and NH Unemployment declines, but slowly, with NH well below the US average NH employment growth opportunities in advanced manufacturing, IT and new areas in health fields Concern about mismatch between training and education of the unemployed and labor market needs 22 How?Why?Where?What?

23. Job Growth in Key Skilled Sectors 23 Occupational TitleAnnual GrowthAverage Annual Openings GrowthReplacementsTotal Education, Training, and Library Occupations 0.6%2961,0041,300 Management Occupations 0.6%2919631,254 Production Occupations 0.6%3148281,142 Healthcare Practitioners and Technical Occupations 0.8%311689990 Business and Financial Operations Occupations 1.2%351552903 Installation, Maintenance, and Repair Occupations 0.9%235541776 Computer and Mathematical Occupations 1.7%343301644 Healthcare Support Occupations 1.0%201247448 Fastest growing skilled sectors include: –Computer and mathematical –Business and financial operations –Healthcare support –Installation, maintenance, and repair The ratio of job openings to hiring is high. Due in part to economic uncertainty and “picky hiring,” but also to mismatch in worker skills, especially in technical fields How?Why?Where?What?

24. How?Why?Where?What Where are we headed? 24

25. Increase % of students who start with community college Across the US, 37% of students who enrolled in higher education were at community colleges In STEM fields, 50% of students who finished a four-year degree had previously enrolled at a two-year college 25 Advocacy.collegeboard.org IPEDS In New Hampshire, 22% of students were at community colleges – the second lowest rate in the nation How?Why?Where?What? United States New Hampshire

26. Increase % of adults with higher education Over 50% of adults in NH do not have an associates degree or higher Largest group, 27% has high school degree. These adults can be prime target cohort for community colleges 20% have some college: these adults can also be target cohort for community colleges 26 How?Why?Where?What? Lumina

27. CCSNH Mission Elements & Values Student success Accessible and affordable Economic alignment Data-driven and performance based Dedication to innovation Commitment to system approach The foundation for all that we do is employee commitment & engagement, that we provide a supportive and productive work environment, that we are a workplace of choice 27 How?Why?Where?What?

28. Board-Directed Strategic Initiatives 1.HR – Workplace of Choice & Professional Development 2.Enrollment Growth 3.Credit Transfers across Colleges 4.Financial Sustainability and Accountability 5.STEM programs and Alignment with Economy 28 How?Why?Where?What?

29. October: Symposium and feedback Nov/Dec: Review mission; Develop goals January: Set 2015 initiatives February: Draft 2015 plan March: Final 2015 plan CCSNH Strategic Planning Process 29 How?Why?Where?What? Strategic Alignment: College Strategic Plan Capital Budget Process Operating Budget Process

30. What Will This Mean for Me? 30 As we build out our strategic planning process, you will have the opportunity and responsibility to provide feedback Ask questions at Symposium workshops Respond to Symposium survey Follow initiatives on Sysnet Email initiative teams Offer to serve on initiative teams Provide unsolicited feedback Employee engagement survey Review strategic plan draft If the organization, process, or system you use on a daily basis will be impacted, we want your constructive feedback How?Why?Where?What?

31. Today is About Your Feedback 31 How?Why?Where?What? 10:45 - 12:00 Strategic Initiative Workshops 12:00 - 1:00Lunch and Networking/Group Meeting 1:05 - 2:15Strategic Initiative Workshops 2:15 Return to Wellness Center 2:30 Governor Maggie Hassan 2:40Recognition of the 2013 Chancellor’s Awards 2:45Closing