1. Direct Delivery Lending Library to Borrowing Library User The Double Delivery Dilemma… by Cyril Oberlander Borrowing Library Lending Library 1. Request sent to Lending Library 2. Book sent to Borrowing Library Borrowing Library User Distance Ed 3. Book sent To User 4. Book returned To Borrowing Library 5. Book returned to Lending Library 4 Trips

2. How do we deliver directly to users? Borrowing Library Lending Library 1. Request sent to Lending Library 2. Book sent To User Borrowing Library User / Distance Ed 3. Book returned to Lending Library

3. Models to consider for Direct Delivery … Loansome Doc 3 rd Party Library system (InnReach – Pickup Anywhere) Commercial Document Suppliers eCommerce Shipping Delivery Systems Discuss others…

4. 3 rd Party Library System - InnReach – Pickup Anywhere More information from Orbis/Cascade Alliance website: http://libweb.uoregon.edu/orbis/staffhome/pickup_anywhere-overview.ppt PSU User living Near Eugene Searches Summit catalog requests item, but specifies delivery at nearest library Western Wash. Univ. Library sends item Shipped to Univ. of Oregon Library Univ. Of Oregon Can OCLC’s ILL System work this way?

5. Commercial Document Suppliers On Account Set up an account for that particular user with any commercial documents suppliers, or libraries that offer document delivery fee based services. Brief list: http://www.library.vcu.edu/tml/docsupp/ http://www.law.northwestern.edu/lawlibrary/illweb/suppliers.htm Document Suppliers as a model Ask libraries to offer services to your users, but reimburse for expenses, etc. Borrowing Library Commercial Document Supplier Borrowing Library User Request or sets up an account for that user Lending Library ‘adopts’ user & Charges cost to Borrowing Library

6. eCommerce Shipping Delivery Systems ‘Smart’ shipping systems, like those offered by FedEx and UPS, include various options of interest: Email Alerts for the status of shipping. Web tracking of packages. Possibility of API scripting; FedEx.com has an API scripting division that sets up links between databases and their shipping system. Explore links with OCLC, ILLiad, Clio, etc.

7. eCommerce tracking An Email to the User A web page for tracking progress Link to web

8. Direct Delivery & ‘smart’ shipping systems Borrowing Library Lending Library Request Sent to Lending Library with Direct Delivery Info. Borrowing Library User or Distance Ed Book sent to Borrowing Library User ILL# added as Tracking ID#. Ship Email Alert Active. Return Info. & Label included. Email “ILL# received” Update OCLC Check Out Item Book returned to Lending Library (same shipping details) Email ILL# “Returned” Update OCLC Check In Item

9. User Return Item Process – FedEx example User simply prints out FedEx E-mail label via the Internet, or calls FedEx. FedEx either picks it up, or it can be dropped off at a local package station.

10. Strategies for Direct Delivery We could create custom holdings groups, by region, with libraries interested in participating as Direct Delivery Lenders. WestDD CentralDD EastDD

11. Example of a Direct Delivery using OCLC Borrowing Note: Used for information about Direct Delivery And Shipping details

12. Test Case In June and July, I sent 30 requests for loans to be shipped to our patron. 15 requests had the patron’s address in the Ship To field, with an extensive borrowing note. 15 requests used the borrowing note for all details. Only 1 item was sent directly to the patron, it had the Ship To address of the Patron. Some of the issues to be resolved is making sure our ILL Management Systems can adopt the custom address and borrowing notes within our workflow. ILLiad, for example, uses an address generated from it’s database, not the live address in the Ship to field.

13. What Next? Discuss the idea. Share findings from this NWILL Conference with the ILL Listserv. Seek out libraries interested in joining a pilot Create a holdings group of Direct Delivery Participants Promote Direct Delivery to vendors of ILL management systems. Lastly…

14. Comments, questions & suggestions

15. If you would like more information or to send your comments, contact: Cyril Oberlander Head of Interlibrary Loan Portland State University PO BOX 1151 Portland, OR 97207 Email: Oberlanderc@pdx.edu Oberlanderc@pdx.edu Tel: 503-725-3357 Presentation available at: http://www.lib.pdx.edu/services/ill/DE/DirectDelivery_files/frame.htm http://www.lib.pdx.edu/services/ill/DE/DirectDelivery_files/frame.htm More information available at: http://www.lib.pdx.edu/services/ill/DE/DirectDelivery.html