1. Managing Information Technology @ UT November 13-14, 2008 Networking, Communications, and Infrastructure William Green (green@mail.utexas.edu)green@mail.utexas.edu

2. Managing Information Technology @ UT Overview Introduction What might we do for you? Areas –Remote services (OTS) –Networking –Voice services –Campus building security systems –Multimedia –Video –Infrastructure

3. Managing Information Technology @ UT Central IT

4. Managing Information Technology @ UT Federated IT Not all networking and infrastructure is centralized Some departments manage departmental wired local area networks A few manage departmental phone switches

5. Managing Information Technology @ UT What might we do for you? Want more network ports/wireless? Need a new phone or feature (ex: SmartVoice)? Changing your building access/security system? Remodeling or moving and want your services to go with you? Need multimedia support for an event? tn@its.utexas.edu

6. Managing Information Technology @ UT OTS Provide Wide Area Telecommunications Services (ITS-Networking partnership) –The University of Texas System Network (UTSN) –Texas Higher Education Network (THEnet) –Greater Austin Area Telecommunication Network (GAATN) –Lonestar Education and Research Network (LEARN) Most people don’t interact with OTS

7. Managing Information Technology @ UT Networking and Infrastructure Networking –UTnet (107,000+ wired access points) –Wireless (~3,000 WAPs)/Public Network Access (PNA) –Residence hall network (Resnet) Campus telephone –Dial tone and long distance(17,000 users) –Voice mail –Telephone Directory Video –Campus cable TV –Satellite programming –Video conferencing –Webcasts and streaming media Campus/building security systems –Article protection alarms –Electronic door access (proximity cards)

8. Managing Information Technology @ UT Networking Critical Services: –Campus backbone –Departmental networks –Network services (DNS etc.) –External connectivity Limited Internet bandwidth but unlimited campus bandwidth Off-campus access via VPN Peering with Time Warner Cable's Road Runner service, Bestline Communications, and Apogee Telecom to provide faster service to UTnet for off-campus users in the local Austin area Reliable, stable, high performance 24 X 7 X 365

9. Managing Information Technology @ UT Department Networks Most departments have Technical Support Coordinators (TSC) who work with Networking. Who is your TSC? Ask your admin support staff or email us. If you are a TSC, we provide an extensive toolset to help manage the network Who pays? Departments pay for equipment used in their buildings. Networking designs, installs, and operates in most cases. networking@its.utexas.edu

10. Managing Information Technology @ UT Utilities for TSCs

11. Managing Information Technology @ UT Public Network Access All wireless and some wired ports in public locations (libraries/lounges) are operated by Networking Bandwidth limitation per user Options to purchase additional individual or project PNA bandwidth TSCs may create guest accounts (3 rd party option this spring)

12. Managing Information Technology @ UT Networking Projects 3 rd Party Wireless System Firewall Support Program Network Operations Manual Bandwidth Awareness Tools

13. Managing Information Technology @ UT Voice Services Critical Services: –Campus-wide telephone system –Long distance services –Voice mail –Automated Attendant services –Facilities assignment and record keeping (including work order processing) Department business/admin staff typically interact with ITS/Admin. Departments place work orders and are billed yearly for recurring services. tn@its.utexas.edu

14. Managing Information Technology @ UT SmartVoice Voice mail message forwarding to your e-mail inbox Message management via phone, pager, PDA, desktop client or a Web browser (using your UT EID and password) Personalized greetings based on time of day or caller phone number Call forwarding to pagers and cell phones Multiple phone numbers tied to one SmartVoice mailbox With SmartVoice you can retrieve your messages via telephone, email, or by using desktop client software or the Web interfacetelephone desktop client softwareWeb interface

15. Managing Information Technology @ UT ●Visually unobtrusive hardware, no major construction ●Supports all wireless services/operators ●Option to and/or complements traditional cell sites ●Optimal wireless coverage - including in-building ●Base station equipment can be kept out of sight ●Lower radiation levels than macrocell towers ●Improves infrastructure for new applications Distributed Antenna System

16. Managing Information Technology @ UT Distributed Antenna System

17. Managing Information Technology @ UT Video Campus cable TV Satellite programming Videoconferencing Webcasts & streaming media Departments place work orders and are billed for the associated costs for other services (some recurring – CATV) tn@its.utexas.edu

18. Managing Information Technology @ UT Campus Security Systems Card Access Control Fiber Optic Loop Property Protection Intrusion Protection Panic/Duress Buttons Video Monitoring (closed-circuit TV) Departments place work orders and are billed for services. Over 10,000 alarm point active on campus tn@its.utexas.edu

19. Managing Information Technology @ UT Building Access and Control (BACS) Replaced alarm and door access system (over 30 years old) Now replacing a 15 year old system (Andover)

20. Managing Information Technology @ UT Engineering & Construction Planning & Design – communications & security infrastructure designs and standards to support construction, renovation and departmental projects including: UT System Office of Facilities Planning and Construction (OFPC) UT Austin Project Management and Construction Services (PMCS) Voice and Security Installation & Repair Voice/Data Cabling Outside Plant (fiber & copper) Departments place work orders and are billed for services. Costs are typically included in large project estimates by OFPC and others.

21. Managing Information Technology @ UT UT Austin OFPC Capital Projects

22. Managing Information Technology @ UT Cabling Trends Key Points: Cable installation workload follows the ebbs/flows of construction and renovation projects Voice cable installations decreased in 2005 and broke the pattern Building access control and security work orders are increasing

23. Managing Information Technology @ UT BACS – An example of ITS working together Infrastructure Security Operations Center – Picture Perfect programming & administration, policy development and administration Engineering & Construction – plan, design, evaluate new technologies, cabling, installation, repair Networking – FACNET Voice Services – backup communications Data Center – redundant facilities for hosting servers Systems – redundant servers, server support User Services – desktop support Admin – project accounting, work order processing, purchasing ISO – security testing and review

24. Managing Information Technology @ UT Questions?