1. Barriers To Communication Allied Health II

2. Communication Barrier Anything that gets in the way of clear communication. 3 common barriers Physical disabilities Psychological attitudes and prejudice Cultural diversity

3. Physical Disability Deafness, hearing loss Blindness or impaired vision Aphasia or speech disabilities

4. To improve Communication With the hearing impaired Use body language such as gestures and signs Speak clearly in short sentences Face the individual to facilitate lip reading Write messages if necessary Make sure hearing aids are working properly and the patient has them in.

5. To Improve Communication with the Visually Impaired Use a soft tone of voice Describe events that are occurring Announce your presence as you enter a room Explain sounds or noises Use touch when appropriate

6. To improve communication with someone who has speech impairment or aphasia They may have difficulty remembering correct words, may not be able to pronounce certain words, and may have slurred speech. The health care worker must be patient Allow them to try to talk Encourage them to take their time Repeat to them what you think you heard Encourage them to use gestures or point Provide a pen and paper if appropriate Use pictures with key messages to communicate

7. Psychological Barriers Often caused by Prejudice Attitudes Personality Stereotypes such as “dumb blonde” or “fat slob” cause us to make snap judgments about others that affect the communication process. What other stereotypes can affect communication?

8. What do you see?

9. Psychological Barriers Health care workers must learn to put prejudice aside and show respect for all individuals. Is that possible? Do all patients have the right to quality healthcare?

10. Do we pay for the homeless to have healthcare? Can’t they just “get a job.”

12. Psychological barriers, continued Health care workers should: Allow patients to express their fear of anger Encourage them to talk about their feelings Avoid arguing Remain calm Talk in a non-threatening tone of voice Provide quality care to ALL patients

13. Cultural Barriers Each cultural group has beliefs and practices regarding health and illness Some cultures believe the body needs balance – if the body is cold they eat hot foods. Some cultures believe illness is due to demons and evil spirits Some cultures believe health is a reward and illness is a punishment from God. Cultural beliefs must be respected.

14. Cultural Barriers, continued Patients may practice their cultural remedies in addition to modern healthcare techniques. Cultural diversity may interfere with communication in other ways: Language differences-people who don’t speak English may have difficulty communicating. You should Speak slowly Use nonverbal communication (smile) Avoid the tendency to talk louder Find an interpreter, preferably not family.

15. Cultural Barriers, continued Eye contact – in some cultures it is not acceptable and looking down is a sign of respect. Terminal illness – in some cultures the patient is NOT told of his/her prognosis and family members are responsible for making care decisions Touch – in some cultures, it is wrong to touch someone on the head. Personal care – in some cultures only family members provide personal care Respect and acceptance of cultural diversity is essential for any healthcare worker.