1. User Guide and Tool Function − 02/26/15 Global ServicePac Product Selector Tool (SPST) 2015 LENOVO. ALL RIGHTS RESERVED.

2. 2  Lenovo Services can be located through two lookup tools: –SPST supports x86 and IBM OEM Storage systems and products –https://www-304.ibm.com/sales/gss/download/spst/servicepac/extProductSelectorWWW.dohttps://www-304.ibm.com/sales/gss/download/spst/servicepac/extProductSelectorWWW.do –Lenovo QuickPick supports Lenovo Branded and Think Branded systems and products –Lenovoquickpick.comLenovoquickpick.com –QuickPick also supports compatible options –QuickPick also supports base warranty lookup for 10-digit Lenovo part numbered systems  Both tools are public websites accessible by customers, sellers, and partners  Both are designed to make selling and locating the right Lenovo Services easy  This material is designed to provide information on SPST 2015 LENOVO. ALL RIGHTS RESERVED. Services Lookup Tools

3. 3  SPST is a global web based application designed to enable customers, partners, and Lenovo employees with instant and convenient access to the current Lenovo x86 Server and IBM OEM Storage Services offering portfolio across all geographies.  Benefits:  Efficient method to maintain current Lenovo Services compatibility matrix  On demand download of the Lenovo Services Supported Product List (SPL)  Quick, easy, and flexible search functions for available service offerings  At-a-glance view, by geography of the Worldwide Lenovo Services portfolio.  Promotes competency SPST: https://www-304.ibm.com/sales/gss/download/spst/servicepac/extProductSelectorWWW.dohttps://www-304.ibm.com/sales/gss/download/spst/servicepac/extProductSelectorWWW.do Introduction to ServicePac Product Selector Tool 2015 LENOVO. ALL RIGHTS RESERVED. What is ServicePac Product Selector Tool (SPST)?

4. 4  SPST is the authoritative source for available x86 and IBM OEM Storage Lenovo Services Offerings and Part Number Compatibility  SPST is a single source to view available services offerings globally –Information is updated real time –Exception: Latin America; India, Korea, and select regions of Asia Pacific do not utilize SPST  At-a-Glance view of essential details of the Service Offering options:  Instant On Demand Downloads of entire unique country SPL or a precise search results. 2015 LENOVO. ALL RIGHTS RESERVED. The Importance of SPST  Defining Product Brand and Family  Machine Type and specific Model if applicable  Service Description: duration, service levels and options  Offering Type: warranty uplift, post warranty, or software services  Associated MTM and SEO Part Number  List Price / Retail Price

5. 5  SPST is a Global tool used by the various Regions Worldwide. –Services are country specific and purchased only in the country where the machine is installed –You must select the applicable Country to view the associated offerings and compatibility matrix –Place cursor in the select country field, type the first letter in country name to narrow view options  SPST distinguishes between Lenovo Services and IBM ServicePac offerings –Lenovo and IBM share SPST, you must choose Lenovo Services for Lenovo product coverage –In the ‘Company’ identifier field you must select Lenovo to view all Lenovo specific offerings 2015 LENOVO. ALL RIGHTS RESERVED. Key Features of SPST Example: you need the Untied States offering, type “U” in the select country field, a window of countries starting with letter U will appear to narrow the selection list for you to quickly pick the desired country. Click the arrow down button for the Company identifier field to select “Lenovo”

6. 6 SPST: https://www-304.ibm.com/sales/gss/download/spst/servicepac/extProductSelectorWWW.dohttps://www-304.ibm.com/sales/gss/download/spst/servicepac/extProductSelectorWWW.do 2015 LENOVO. ALL RIGHTS RESERVED. SPST Web Link (Bookmark It) Lenovo – must always be selected

7. 7  Search by Part Number or Machine Type  You must have either a part number or machine type to perform search option Search Results:  Complete view of Offering Details: Country Company (use company = Lenovo) Brand Family Machine Type / Model Service Description Services Type Part Number List Price (local currency unless otherwise noted)  Select the country where services will be performed  Quick and easy way to determine if a machine has an available part number option  ‘No results found’ will appear if: –There is no Lenovo Services offering available –Invalid information was entered –Error with selected options Lenovo Services Offering Search Options 2015 LENOVO. ALL RIGHTS RESERVED.

8. 8 Follow the prompts below to conduct part number search 2015 LENOVO. ALL RIGHTS RESERVED. Part Number Search Option

9. 9  Your search results will be listed at the bottom of the page  Results will provide real time details: Total number of line items All compatible products Offering Details Price is the local currency of the country selected Part Number Search Results 2015 LENOVO. ALL RIGHTS RESERVED. Total number of available offerings will be reflected at the bottom right, if there is a large volume of results it is recommended you export the data to effectively view all details.

10. 10  Reasons for ‘no results found’ message: Data entered is invalid, check your entry for accuracy and make appropriate corrections Offering is no longer available for purchase Use the Machine Type search option to retrieve available offerings  Reasons for ‘no results found’ message: Data entered is invalid, check your entry for accuracy and make appropriate corrections Offering is no longer available for purchase Use the Machine Type search option to retrieve available offerings No Results and Export Results 2015 LENOVO. ALL RIGHTS RESERVED.  Export Search results: Large quantity of results requires you to page up and down to view options To adequately review the results scroll right above your search results, click the ‘Export to Excel’ button. Pop-up will appear asking if you want to open or save the ‘Generic Product Select.xls from www.304.ibm.com’ Select open, rename and save You can export any search results  Export Search results: Large quantity of results requires you to page up and down to view options To adequately review the results scroll right above your search results, click the ‘Export to Excel’ button. Pop-up will appear asking if you want to open or save the ‘Generic Product Select.xls from www.304.ibm.com’ Select open, rename and save You can export any search results

11. 11 2015 LENOVO. ALL RIGHTS RESERVED. Machine Type Search Option  You must use a valid four digit Machine Type  Quick and easy way to validate if a machine has an available part number offering  Whenever you receive ‘No results found’ always check your selection options to ensure you have selected the appropriate options and entered accurate data. –If your data is correct and you still receive ‘no results found then there are no available part number offering for product entered

12. 12  Offering information will always be uniformed and displayed as follows: A.ServicePac Type: Warranty and Maintenance Option, Post Warranty, Maintenance Agreement, or Remote Technical Support B.Service Description: Length of Term and Service Level  In the data line where only the machine type is listed indicates all models for that machine type are compatible to the part number in that row  In the data line where the machine type and model is listed indicates the part number in that row is specific to the model(s) shown Machine Type Search Results 2015 LENOVO. ALL RIGHTS RESERVED.

13. 13  SPST:ServicePac Product Selector Tool  MT:Machine Type - 4 digit denotes system family  MTM: Machine Type Model – (1) 7-digit part number for ordering and configuring services; (2) combination of 4 digit machine type & 3 digit model number denotes system family and model series  SEO:Single Entity Offering – 7 digit part number for services configured with hardware  WSU:Warranty Service Upgrade to standard warranty service levels  WAMO : Warranty And Maintenance Option –Combination of WSU (warranty service level upgrade) and MA (warranty extension)  MA:Maintenance Agreement for Post Warranty Services (warranty extension)  RTS: Remote Technical Support (Call Center delivered SW/HW support)  SPL:Supported Product List 2015 LENOVO. ALL RIGHTS RESERVED. Glossary of Terms

14. 2015 LENOVO. ALL RIGHTS RESERVED. SPST Download Function

15. 15 Click ‘Downloads’ in the left menu to go to Download Section of the tool 2015 LENOVO. ALL RIGHTS RESERVED. On Demand Download of Pricing and Compatilbility Matrix 1. Select country from drop down list 2. Select Export Type 3. Click download button  This function can take additional time for large countries 3. 4. The function triggers a file download window to pop up. 5. Click on save, notice the output is compressed in a zipped folder (option to open zip and then save)

16. 16 2015 LENOVO. ALL RIGHTS RESERVED. Example of the Exported File Decompress the file obtained. The average size once decompressed is about 1 MB. Open the file with MS Excel and apply an auto filter to the whole file From menu bar go to: Data  Filter  AutoFilter

17. 17 2015 LENOVO. ALL RIGHTS RESERVED. Working with Your Exported File The filter creates drop-down indexes of each column. Use them to narrow down your search. Any filters you apply to your file will show a blue arrow-down button on the column. If you are looking for a specific part number or machine type simply use the crtl+f search function of Excel to find the item you need.

18. 2015 LENOVO. ALL RIGHTS RESERVED. BACKUP

19. 19 Quick Pick Home page 2013 LENOVO. All rights reserved. Capability Maintained System Category drill down Country / Language availability Search by MTM, System, Part Browse Services by MT What’s changing? New banners and colors Base Warranty Lookup Multi-MTM Base Warranty Lookup New Fast path LOIS Catalog Feed

20. 20 Base Warranty Lookup Functionality 2013 LENOVO. ALL RIGHTS RESERVED. Enter MTM and a window appears Click on and you will go direct to the compatible services and accessories

21. 21  QuickPick supports Lenovo Think and Lenovo Branded products  QuickPick is a display tool for Lenovo’s master catalog - LOIS  QuickPick will only be as good as the data in LOIS  LOIS controls: –Product Definition –Product Categorization –Product Compatibility –Product Availability  After the LOIS file is received into the QuickPick Server –Sales and Marketing identifies “Recommended” Services or “Recommended” Accessories –Sales and Marketing identifies “Top Seller” Services or “Top Seller Accessories” –Region Operations loads “List Prices” by country for each part number Remember … 2013 LENOVO. ALL RIGHTS RESERVED.