1. Barriers to Communication

2. WHAT AFFECTS COMMUNICATION? DISCUSS

3. WHAT AFFECTS COMMUNICATION?  If a person is unable to see, hear or unable to receive the message because of another difficulty  If a person is unable to understand or make sense of the message  If a person misunderstands the message

4. WHAT AFFECTS COMMUNICATION? Visual Disabilities

5. WHAT AFFECTS COMMUNICATION? Aural Disabilities

6. WHAT AFFECTS COMMUNICATION? Unsuitable environments e.g. noisy, lack of light or unsuitable lighting

7. WHAT AFFECTS COMMUNICATION? ‘Bonjour!’ ‘Je m’appelle Pierre!’ The use of different languages

8. WHAT AFFECTS COMMUNICATION? ‘A CT Scan, ECG, Ultrasound will be required ………’ The use of unsuitable language e.g. slang, jargon

9. WHAT AFFECTS COMMUNICATION? A lack of understanding of sign language

10.  The social environment  Cultural differences  Emotional problems  Submissive attitudes  Labels  Interruption  Influencing and manipulating and blocking another person’s contribution WHAT ELSE AFFECTS COMMUNICATION?

11. HOW CAN BARRIERS TO COMMUNICATION BE PREVENTED? DISCUSS

12. PREVENTING BARRIERS TO COMMUNICATION  Speak clearly  Don’t speak too quickly  Make sure that you are in a suitable environment e.g. quiet, not too busy  Listen carefully, using physical gestures and your eyes to express your interest

13. PREVENTING BARRIERS TO COMMUNICATION  Make sure that you understand each other, by responding to what is being said, and repeating the message if necessary.  Use pictures to reinforce the verbal message  Use technological aids e.g. computer programs

14. BARRIERS ‘Tregwilym’, an Old People’s Home, is in the middle of a multi-cultural town. The clients have various difficulties, e.g. aural, visual and memory loss.

15. BARRIERS The health practitioners who visit the Home tend to use vocabulary which is full of medical ‘jargon’ when speaking to clients, and this creates difficult situations. a) Discuss the barriers to communication which are likely to exist in the Home. b) Discuss how these could be overcome.

16. BARRIERS Discuss: How can this communication difficulty be overcome?

17. BARRIERS Discuss: How has this child overcome his communication difficulty?

18. BARRIERS Discuss: How can you ensure that discrimination and racism do not occur when communicating with the group of people seen below?