1. Effective Community Governance Model
May 2005 Micro-Presentation
For NAPC-CIC
by Paul Epstein (212)
Epstein and Fass Associates:

2. Effective Community Governance Model Basis for forthcoming book RESULTS THAT MATTER
Align 2 or 3 “Core Skills”
to Get 4 “Advanced Governance Practices”
Engaging Citizens
3. Citizens Reaching for Results
1. Community Problem Solving
Getting Things Done
(Public & Private)
Measuring Results
4. Communities Governing for Results 1 3 4 2
2. Organizations Managing for Results

3. How do communities with effective governance improve themselves?
Robust citizen engagement in multiple roles
Use of performance feedback in organizational or community decisions
Linking desired results to resources and accountable people or organizations
Use of collaborations

4. 5 Main Engagement Roles for Citizens
Citizens as Stakeholders
Citizens as Advocates
Citizens as Issue Framers
Citizens as Evaluators
Citizens as Collaborators

5. 1. Community Problem Solving
Engaging Citizens
1. Community Problem Solving
Citizens robustly engaged in multiple roles
Does not involve indicators or regular performance feedback
May be resources and accountability for short-term action, but not for measured outcomes over time
Getting Things Done
(Public & Private) 1

6. 2. Organizations Managing for Results
Getting Things Done
(Public & Private)
Measuring Results 2
2. Organizations Managing for Results
Systemic use of indicators and performance feedback over time.
Strong connection of resources and accountability with measured results.
Citizens not necessarily engaged.

7. Figure C2. Managing Program Results by Design: Dual Cycle
Design Program
Based on Outcome
Assumptions
Deliver Program
to Achieve
Outcomes
Improve
Program Design
Improve
Program
Delivery
Regular operational adjustments to get better results
Test assumptions & parts of design against results, enhance design or re-design program.
More frequent feedback cycle.
Measure &
Assess Results
Generally less frequent cycle, but valuable to use from time to time.
Figure C2. Managing Program Results by Design: Dual Cycle

8. 3. Citizens Reaching for Results
Citizens engaged, often robustly, in multiple roles
Community indicators or other data obtained, but not necessarily fed back systemically
Resources and accountability not systemically connected with results, citizens must work for it thru advocacy & collaboration.
Engaging Citizens
3. Citizens Reaching for Results
Measuring Results 3

9. 4. Communities Governing for Results
Robust citizen engagement in multiple roles.
Regular, systemic use of measured performance feedback.
Strong connection of resources and accountability with measured results.
Engaging Citizens
Getting Things Done
(Public & Private)
Measuring Results 4
4. Communities Governing for Results