1. The Digital Accessibility Maturity Model: Measuring Accessibility Program Success Tim Springer Jason Megginson

2. Agenda What is a Maturity Model? The Digital Accessibility Maturity Model (DAMM) –Levels & Dimensions –Aspects & Artifacts DAMM Reviews Appendix A - DAMM-HR –Recruiting & Hiring –Reasonable Accommodations (RAs)

3. What is a Maturity Model? Maturity Model Defines organizational maturity level in addressing a business problem Digital Accessibility Maturity Model (DAMM) Measures digital accessibility program maturity along a series of dimensions and aspects, to assign them to particular levels

4. The Five Levels of DAMM Optimizing Quantitatively Managed Defined Managed Initial 4 3 2 1 5

5. DAMM Is NOT A Roadmap

6. More Maturity ≠ Greater Conformance Other models require that you must reach a higher level of compliance to achieve a higher CMM level SSB explicitly rejects this idea A mature organization with a clear grasp of digital accessibility concepts may determine not to conform to a higher level of accessibility

7. Why A CMM based Maturity Model? In addition to the accessibility-related components of DAMM, implementing CMM model process improvement adds values to other business areas: Fewer Defects Better on-time delivery More likely to be on budget Increased Quality Software Management Productivity Index

8. DAMM Dimensions Program maturity is measured along ten key dimensions: Governance, Risk Management, and Compliance Communications Policy and Standards Legal Fiscal Management Development Lifecycle Testing and Validation Support and Documentation Procurement Training

9. Governance, Risk Management, and Compliance Artifacts Organization Chart Accessibility Monitoring Plan Accessibility Program Roles and Responsibilities Accessibility Project Management Plan Risk Prioritization Model Accessibility Coverage Questionnaire Aspects Organizational Ownership Governance Policy Risk Management Compliance Program Accessibility Program Office Monitoring Reporting Recordkeeping

10. Communication Aspects Program Communication Internal Communication Market Communication Artifacts Public Communication Plan Organization-wide Compliance Statement

11. Policy and Standards Aspects Accessibility Policy Accessibility Standards Artifacts Digital Accessibility Policy Technical Standards

12. Legal Aspects Regulatory Process Artifacts Regulatory Calendar Regulatory Filings VPATs and GPATs (in conjunction with Communications)

13. Fiscal Management Aspects Budget Return on Investment Artifacts Central APO Budget LoB Digital Accessibility Budget Guidance LoB Digital Accessibility Budgets

14. Development Aspects Development Artifacts Roles and Responsibilities User Acceptance Pattern Library Artifacts Lifecycle Roles and Responsibilities Development Artifact Guide

15. Testing and Validation Aspects Accessibility Testing Infrastructure Accessibility Testing Artifacts Artifacts Accessibility Testing Plan Usability Testing User Group Profiles Pilot Program Assistive Technology Catalog

16. Support and Documentation Aspects Support Process Accessibility Issue Handling Accessible Documentation Artifacts Accessibility Features Document Accessibility Resolution Policy Accessibility Issue Submission Form

17. Procurement Aspects Solicitations Contracts Vendor Governance Employee Guidance Artifacts Third Party Compliance Policies and Requirements ICT Procurement Contract Template ICT Procurement Policy Procurement Accessibility Email Address

18. Training Aspects Training Certification Job Aids Internal Communication Rollout Strategy Artifacts Accessibility Training Plan Internal Communication Plan Training Metrics and Trends

19. Get a DAMM Review GRCPolicyLegalTrainingDevelopmentFiscal Support and Docs Communi- cations Procurement Level 5 Optimizing Level 4 Quantitatively Managed Level 3 Defined Level 2 Managed Level 1 Initial

20. DAMM Review Process Preparation On-site Activities Preliminary Observations Findings Ratings Final Reporting Delivery Follow-on Activities

21. DAMM – Next Steps CMM is a prototype Should it be migrated to CMMI? –Much more detailed –Not specifically designed just for software, might be a better fit

22. Questions?

23. Thank You Contact Us Tim Springer tim.springer@ssbbartgroup.com Jason Megginson jason.megginson@ssbbartgroup.com Slide Deck Info.ssbbartgroup.com/CSUN2015 Follow Us @SSBBARTGroup linkedin.com/company/ SSB-BART-Group facebook.com/ SSBBARTGroup SSBBARTGroup.com/blog

24. About SSB BART Group Unmatched Experience Focus on Accessibility Solutions That Manage Risk Real-World Strategy Organizational Strength and Continuity Dynamic, Forward-Thinking Intelligence Fourteen hundred organizations (1445) Fifteen hundred individual accessibility best practices (1595) Twenty-two core technology platforms (22) Fifty-five thousand audits (55,930) One hundred fifty million accessibility violations (152,351,725) Three hundred sixty-six thousand human validated accessibility violations (366,096)

25. References SEI resource library, contains 3500 research and white papers http://resources.sei.cmu.edu/library/http://resources.sei.cmu.edu/library/ Location for new CMMI development http://cmmiinstitute.comhttp://cmmiinstitute.com

26. Appendix A HR Dimensions

27. DAMM HR Overview P-CMM is the People Capability Maturity Model Slightly different level names, but the same 5 levels Two Dimensions related to accessibility –Recruiting and Job Applications –Reasonable Accommodations The two dimensions are dependent on each other –Reasonable Accommodations are required in the Recruiting and Job Application process

28. DAMM-HR - Recruiting and Job Application Aspects Employee Recruiting Process Job Application Process Employee Onboarding Process Artifacts Job descriptions Completed job applications Job fair collateral Employment examinations Offer letters / "no thank you" letters Onboarding packets

29. Reasonable Accommodations Aspects RA Analysis Process RA Issue Resolution Accessible Documentation Artifacts RA Catalog 503(b) filings VEVRAA filings

30. Maturity Level Content Breakdown Aspects Maturity Levels Dimensions Common Features Process Indicate Achieve Address Describe Organized by Contain Goals Infrastructure Implementation