1. Coldwell Banker Trivia Team Up! Answer as many questions correctly as you can. The team with the most correct answers wins!

2. Team Work Clear expectations Collaboration Communication Coordination Have Fun! In a team-oriented environment, YOU contribute to the overall success of the company.

3. Mission Statement “We strive to be the premier Real Estate and Property Management company in our chosen markets by providing superior service to our clients, and outstanding career opportunities for our agents and employees, while consistently delivering professional and industry leading representation to all we serve." -Lance Martin, President

4. PRESENTED BY: ERICA AGUIRRE, SUSANA AGUIRRE, JUDY MARTIN, ANNA RENTERIA & BRIAN MARTIN Coldwell Banker Pioneer, Town & Country, Realty Center Staff and Management Meeting

5. Agenda What’s the purpose of this meeting? Review key points of the Employee Handbook & Sign Off Sheets collection Provide information on what’s to come? Q&A

6. We’re Growing… Quick Fact: Did you know you spend up to 80% of your life at work? Goals: Make significant improvements by reorganizing our business so we will continue to deliver superior products to our customers.

7. Lunches & Rest Periods Full-time and Part-time staff Lunch/Meals must be taken between 11:30am – 1:30pm If you work 6 hours or less: One 15 minute rest period during shift (On the clock) If you work over 6 hours : One hour required lunch period (Off the clock) Breaks are to be taken as follows: One 15 minute rest period in the AM (on the clock) One 15 minute rest period in the PM (on the clock)

8. Harassment Policy Verbal misconduct Visual display Physical conduct Threats and demands Retaliation on whistleblowers Any problems should be reported immediately to your supervisor All employees have a right to work in an environment free from unwelcome offensive or improper conduct.

9. Alcohol & Drug Policy Do not come into work under the influence of drugs or alcohol.

10. Dress Code Policy Clean and neatly groomed, wearing appropriate clothing for scope of work. Acceptable clothing: A. Men – suits, sports coats, dress shirts, clean jeans with no holes, polo shirts. B. Women - slacks, suits, blouses and sweaters with skirts (no more than four inches above knee) or dress slacks, dresses (no more than four inches above knee), clean jeans with no holes. Unacceptable: “Stippled” or extremely faded jeans/shorts, T-shirts/tank, halter or Low cut tops Sneakers/flip-flops

11. Internet & Electronic Communications Policy Policy Applies to the entire CBPRE Network Any information or communication records stored here are the sole property of CBPRE No Harassment, no Defamation, no Sexually-Suggestive Material No Gambling, Limit Personal Use and No Sharing Passwords GoldMine: No individual may read, record, copy or listen to messages and information delivered to another person’s E-mail or Voicemail without proper authorization from the President or his designee.

12. Coming Soon… Policy and Procedures Training Job Descriptions Reviews Goals

13. “A Day In Your Shoes” Questionnaire Online Survey We are going to spend “A Day In your shoes” What we expect: Absolutely nothing different than what you would normally do on any other day.

14. Extensive Contact Management If it’s not in GoldMine…It doesn’t exist.

15. Questions?

16. Sign and Return Forms Acknowledgment of receipt of Handbook Harassment Policy Alcohol and Drug Policy Dress Code Policy Internet And Electronic Communications Policy Formal Employee Problem Review Request