1. www.nb2bc.co.uk Mobile Working: Work effectively out of the office 25 th October, 2007

2. www.nb2bc.co.uk Introduction to the B2B Centre Steve Orriss Lead E-business Consultant

3. © 2007 NB2BC Introduction to the B2B Centre We are here to… “Provide expert, impartial e-business advice and support to growing businesses to enable them to successfully adopt technology, creating real business value from the Internet” Identify technologies relevant to growing businesses Enable businesses to adopt these technologies Primary focus is within the West Midlands

4. © 2007 NB2BC Agenda 9:00 Registration, tea, coffee 9:15 Introduction to the National B2B Centre Introduction to the Mobile & Wireless project 9:30 Mobile CRM - Profita 10:00 Applications for field service – Portech 10:30 Coffee break 10:45 Applications for salespeople - data2go 11:15 Overview of other mobile & wireless applications 11:30 Demos 12:00 Lunch and networking 13:00 Close

5. www.nb2bc.co.uk Introduction to the B2B Centre Mobile & Wireless Project and West Midlands Mobile & Wireless (WMMW) Rayhan Abdulmughnee E-business Consultant

6. © 2007 NB2BC Introduction: Mobile & Wireless Project Advantage West Midlands funded Staffordshire University led programme Provide practical advice on how to apply mobile and wireless solutions Support with development or adopting innovative mobile & wireless business solutions Advice, seminars, training courses are available Demonstration facilities

7. © 2007 NB2BC Why use mobile in your business? We already use mobile devices everyday: Mobile phone for voice communications Mobile phone as Personal Information Manager Calendar Contacts Notes Mobile phone as a communications device SMS Email

8. © 2007 NB2BC Why use mobile in your business? Extend these devices for business use to help: Increase efficiency Reduce cost Results in a more profitable business

9. © 2007 NB2BC What you should get out of today How other companies are using mobile devices to improve business Better management of customer relationships Improve productivity for field service employees Process sales orders quickly Discuss with us your business and how we can help you grow.

10. www.nb2bc.co.uk What some businesses are doing? Rayhan Abdulmughnee E-business Consultant

11. © 2007 NB2BC Plastex Limited Issues: Currently surveyors write information on a paper form. Twenty percent of the surveys have errors (transposition errors, incomplete or inaccurate measurements). Solution: Using handheld data capture device and mobile laser measurement device to capture accurate data in the field. Wirelessly transmit information back to the office system. Benefit: Reduction in errors No need for second visit to the location Faster input of data due to similar properties Reduction in duplication of work

12. © 2007 NB2BC PC Pal Issues: Franchisees need to be able to access and update customer information while on the road. Solution: Handheld device connected wirelessly to the Internet. Ability to store information locally on the device if the Internet connection is not available. Benefit: Complete customer history on mobile device, even if not connected to the Internet. Complete solutions database on mobile device Integrated credit card payment system Quicker service, satisfied customers

13. © 2007 NB2BC Wigwam Estate Agency Issues: Need a competitive marketing tool. Already using SMS messaging to update customers on latest properties. Solution: Bluetooth server to allow customers to get the latest property on the mobile. Working on application to update property information on the mobile phone. Benefit: Customers are able to download latest property that meets their requirements. Customers get the information as soon as its available on the system. Ability to serve the clients better than competitors can.