1. NENA Critical Issues Forum | October 2014 | Orlando, Florida 2014 NENA Critical Issues Forum NG9-1-1 – Are We There Yet? NENA: The 9-1-1 Association

2. NENA Critical Issues Forum | October 2014 | Orlando, Florida Access to CIF PPTs and Notes  nena.org/cif/notes  WiFi: NENA2014 Code: ndccif14

3. NENA Critical Issues Forum | October 2014 | Orlando, Florida Let’s review:  What we covered yesterday  Any questions?  Any additional NG9-1-1 areas we should cover today?

4. NENA Critical Issues Forum | October 2014 | Orlando, Florida NG9-1-1 Call Taker Impacts April Heinze Director – Eaton County Mi 9-1-1

5. NENA Critical Issues Forum | October 2014 | Orlando, Florida NG9-1-1 Systems Transition vs. Operations Transition Mark Grady, founder INdigital telecom

6. NENA Critical Issues Forum | October 2014 | Orlando, Florida Sequencing (logistics)  Know: who / what / why call flow exists in E-911  interlocal considerations mutual aid / overflow / backup  Assess database OAM (maintenance)  provider maintained  PSAP maintained / third party maintained

7. NENA Critical Issues Forum | October 2014 | Orlando, Florida NG core ops  E9-1-1 = static database ≠ NG9-1-1  transitional databases set in between full legacy and final state i3  every NG provider takes a different approach  PRF has multiple ‘levels’ of options  backup agencies may have different capabilities

8. NENA Critical Issues Forum | October 2014 | Orlando, Florida FE status in the NG Ui

9. NENA Critical Issues Forum | October 2014 | Orlando, Florida Reports: what to expect  NG = ‘big data’ that is easy to use  Network level data is very granular – by each FE  Automated systems send exception reports that signal trends  State level data / instant reports

10. NENA Critical Issues Forum | October 2014 | Orlando, Florida NG will have new data sources

11. NENA Critical Issues Forum | October 2014 | Orlando, Florida PSAP operations  Assess agency training methods  your methods and content may need to evolve  Can you easily update your SOPs ?  Your NG provider (may) be adding new services every month  does your culture support this ?  Can your NG project ‘stratify’ ?

12. NENA Critical Issues Forum | October 2014 | Orlando, Florida open questions and discussion

13. NENA Critical Issues Forum | October 2014 | Orlando, Florida NG9-1-1 Deployment Timetables Roger Hixson Technical Issues Director NENA: The 9-1-1 Association

14. NENA Critical Issues Forum | October 2014 | Orlando, Florida Deployment Timetables  Tennessee – state level NG9-1-1  Establishing Governance: 2005 – 2012  Resolving Legal, Regulatory: 2005 – 2010  GIS Preparation: 2008 – 2014  Acquiring, Install, Testing: 2008 - 2014

15. NENA Critical Issues Forum | October 2014 | Orlando, Florida Deployment Timetables  Indiana – state level NG9-1-1  Establishing Governance: 2004 – 2008  Resolving Legal, Regulatory: 2005 – 2010  GIS Preparation: 2012 - 2014  Acquiring, Install, Testing: 2005 – 2014  In four phases

16. NENA Critical Issues Forum | October 2014 | Orlando, Florida Deployment Timetables  Maine – state level NG9-1-1  Governance: state level for 20 years  Resolving Legal, Regulatory: no changes  GIS Preparation: 2008 - 2013  Acquiring, Install, Testing: 2011 - 2014

17. NENA Critical Issues Forum | October 2014 | Orlando, Florida Deployment Timetables  Counties of S Illinois – Regional NG9-1-1  Intended to be self-operated  Establishing Governance: 2009 – 2010  Resolving Legal, Regulatory: 2011 – 2012  GIS Preparation: 2011 –  Acquiring, Install, Testing: 2012 - 2014

18. NENA Critical Issues Forum | October 2014 | Orlando, Florida What Else Is Out There? Allen Carr Intrado - Vice President, A911 Products and Alliances Diamond Chaflawee NICE - Director, Public Safety Marketing and Business Development

19. NENA Critical Issues Forum | October 2014 | Orlando, Florida Addressing the Unresolved Paul McLaren Director of Support Engineering Intrado

20. NENA Critical Issues Forum | October 2014 | Orlando, Florida  Identifying Outstanding Issues  Review of NG9-1-1 Checklists, Content  Developing Planning and Deployment Checklists (group exercise)

21. NENA Critical Issues Forum | October 2014 | Orlando, Florida CIF Recap, Action Items, Next Steps Brian Fontes CEO - NENA NENA: The 9-1-1 Association