1. © 2015 MONASH SOUTH AFRICA CONFIDENTIAL & PROPRIETARY

2. © 2015 MONASH SOUTH AFRICA CONFIDENTIAL & PROPRIETARY IT SERVICES WELCOMES YOU! Service Desk contacts: Email: sahelpdesk@monash.edu Call: +2711 950 4077 Presented by: Marco Ashford, Service Desk Supervisor

3. 3 © 2015 MONASH SOUTH AFRICA CONFIDENTIAL & PROPRIETARY Information Technology Services (ITS) is a service-orientated division focused on providing highly effective infrastructure and information solutions for Monash South Africa INFORMATION TECHNOLOGY SERVICES

4. 4 © 2015 MONASH SOUTH AFRICA CONFIDENTIAL & PROPRIETARY USER ACCOUNT Your Authcate account – “Single Sign On” Your username and your Authcate password allow you to access: Computers within the computers labs, and other computer areas Web sites outside Monash Your Monash email account The My.Monash portal Web services for specific subjects WES, the Web Enrolment System VLE (Virtual Learning Environment)– Moodle WiFi

5. 5 © 2015 MONASH SOUTH AFRICA CONFIDENTIAL & PROPRIETARY EMAIL To access your email: visit http://my.monash.edu, click on the “Email” tab. Your email address will be: ‘username’@student.monash.edu NB: You receive important Monash correspondence via this email account…..

6. 6 © 2015 MONASH SOUTH AFRICA CONFIDENTIAL & PROPRIETARY

7. 7 © 2015 MONASH SOUTH AFRICA CONFIDENTIAL & PROPRIETARY MONASH USES GOOGLE APPS FOR STUDENTS

8. 8 © 2015 MONASH SOUTH AFRICA CONFIDENTIAL & PROPRIETARY TIMETABLE - ALLOCATE+ Access your timetable at URL: https://allocate.timetable.monash.edu/ Or http://www.monash.ac.za/students/timetable/ (open www.msa.ac.za click on “Student Services”, click on “Timetable”) You may move the default tutorial times allocated on your timetable by selecting a alternative tutorial time with a “pick me” sign next to the appropriate tutorial, AFTER clicking on a specific unit course code such as “COM1010” located on the left pane. Timetable only available after enrollment is complete.

9. 9 © 2015 MONASH SOUTH AFRICA CONFIDENTIAL & PROPRIETARY

10. 10 © 2015 MONASH SOUTH AFRICA CONFIDENTIAL & PROPRIETARY

11. 11 © 2015 MONASH SOUTH AFRICA CONFIDENTIAL & PROPRIETARY TURNITIN – WWW.TURNITIN.COM Submit your assignments online here. Check for plagiarism. Resubmit to resolve plagiarism issues. Register for access.

12. 12 © 2015 MONASH SOUTH AFRICA CONFIDENTIAL & PROPRIETARY VLE (VIRTUAL LEARNING ENVIRONMENT) KNOWN AS “MOODLE” VLE (alias: Moodle) is an online learning management system that is used for many units and courses at Monash. It provides a range of learning tools such as on-line lecture material, discussion boards, interactive quizzies & assessments, and submitting of assignments on-line, feedback to assignment, assignment grades, etc. To logon: go to ‘http://moodle.vle.monash.edu.au/’ or or logon to the My.Monash portal @ ‘http://my.monash.edu’

13. 13 © 2015 MONASH SOUTH AFRICA CONFIDENTIAL & PROPRIETARY PORTAL SERVICES – “THE ONE-STOP-SHOP” The My.Monash Portal: visit http://my.monash.eduhttp://my.monash.edu The Portal gives you access to Info relevant to your Subjects, Web Enrolment System, MUSO, Email, University Dates, Exam Results, Academic History, Timetables, Library Catalogues, etc. WES ??: Access WES - the online Web Enrolment System - to enrol in subjects. Click “Re- enrol using WES” under the “Quicklinks” heading, or click on the “Study and Administration” tab and find WES here.

14. 14 © 2015 MONASH SOUTH AFRICA CONFIDENTIAL & PROPRIETARY QUOTA’S (USAGE LIMITS/ RESTRICTIONS) A file storage restriction of 1GB is applied to your personal drive – “Documents” under “My Computer” -points to a server drive. Teaching material is saved to the S-drive mapping under “My Computer”. A restriction of 25GB is applied to your email account.

15. 15 © 2015 MONASH SOUTH AFRICA CONFIDENTIAL & PROPRIETARY COMPUTER LAB HOURS 08:00 to 19:00 Monday – Thursday (support available until 18:00) 08:00 to 16:30 Friday Some 24 hour locations Closed on weekends and public holidays

16. 16 © 2015 MONASH SOUTH AFRICA CONFIDENTIAL & PROPRIETARY SOFTWARE APPLICATIONS Applications relevant to the respective area of studies are pre-installed on all computers (no need for a student to install). Also, different applications are assigned to specific computer laboratories, of which teaching staff are made aware, however the 24 hour laboratories and library computers are pre-installed with most applications.

17. 17 © 2015 MONASH SOUTH AFRICA CONFIDENTIAL & PROPRIETARY PRINTING (PART 1) Black and white laser printing - 60c per A4 page Colour inkjet printing – R2.00 per A4 page To print, you must first credit your printing account via Student Services – An Account Balance will appear after you logon to the PC and during printing. To print in Black & White, select the printer named “MSABW”. To print in Colour, select the printer named “MSAColour”.

18. 18 © 2015 MONASH SOUTH AFRICA CONFIDENTIAL & PROPRIETARY PRINTING - RELEASE UNITS Touch Keypad with Card. Follow the instructions on screen or guides provided at location.

19. 19 © 2015 MONASH SOUTH AFRICA CONFIDENTIAL & PROPRIETARY VISIT THE ITS WEBSITE http://its.msa.ac.za Find out about: · Our Services provided to Students · Various Services accessible on-line via Quicklinks (Email, My.Monash Portal, Allocate+ Timetable.) · Downloadable material (SelfHelpGuide, Software, etc.) · Complete Self Help Page for Students · Information on Computer Labs and Printers · Change your Authcate password via quicklink · And other handy resources and information

20. 20 © 2015 MONASH SOUTH AFRICA CONFIDENTIAL & PROPRIETARY ((((( WIRELESS INTERNET – LAPTOPS ))))) Wireless Internet / Network access: Visit the following self-support webpage: http://its.msa.ac.za/ Very simple instructions

21. 21 © 2015 MONASH SOUTH AFRICA CONFIDENTIAL & PROPRIETARY RESIDENCE INTERNET ACCESS Visit http://its.msa.ac.za/,click on then “Residence Internet Access”. Register your PC on-line. Wait one hour for Internet access to activate. Configure your Internet Explorer with required browser settings for the campus, shown on the above Web URL.

22. 22 © 2015 MONASH SOUTH AFRICA CONFIDENTIAL & PROPRIETARY PERSONAL LAPTOPS AND COMPUTERS ITS staff do not support personal IT Equipment. Virus attacks: Students are responsible for protecting their own Pc’s from virus attacks, therefore ITS cannot be held liable for virus attacks caused due to accessing our IT Services. Students use our services, via personal PCs or laptops, at own risk.

23. 23 © 2015 MONASH SOUTH AFRICA CONFIDENTIAL & PROPRIETARY QUESTIONS ??