1. ODA – Open Digital Administration and eGovernement in a learning society - organisations moving into the future – flexibility and development – a tool for survival ! Næstved Municipality www.naeskom.dk ISSS/LORIS 2003 Conference Local and Regional Information Society

2. Næstved Municipality www.naeskom.dk

3. Founded in the Year 1135 Broadband Network for Everyone - all households The first urban network, Næstved -1996 Infoville, a demonstration project New Pathways, The ODA - Personal Citizens Portal - Open digital administration Learning Village - Virtual Schools IVCE - Knowledge Center Life-long Learning

4. Main economic sectors: Trade, industry and Service Policy for the information society - life-long learning for everybody,everywhere, anytime All projects must be private/public partnerships Citizens Service 24 hours a day from 2000 Contribution to the regional growth in human capital “The good life - ON LINE !” Næstved Municipality www.naeskom.dk

5. 1.The agenda for the new policies: e-Citizenship for all in a knowledge based economy 2.Local governance for empowerment of competitive societies, enterprises and regions: The local government as the integrator of the key players of the development 3.Results and benefits in Naestved ODA – Open Digital Administration - eCommunity 4.Learning Regions for survival: Naestved as the center of regional competence-center offering learning services for app. 75.000 employees of 3 counties, digital services for the mobile citizen and the eGovernment on demand concept – 11 municipalities together Næstved Municipality www.naeskom.dk

6. Focus on: The agenda for the new policies: e-Citizenship for all in a knowledge based economy European eEurope action plan 2002: Lisbon Council (March 2000) “to become the most competitive and dynamic knowledge based economy in the world, capable of sustained economic growth with more and better jobs and greater social cohesion”. 1

7. By 2005, Europe should have: modern online public services e-government e-learning services e-health services a dynamic e-business environment and, as an enabler for these widespread availability of broadband access at competitive prices a secure information infrastructure This action plan will succeed the eEurope 2002 action plan endorsed by the FeiraEuropean Council in June 2000. eEurope is part of the Lisbon strategy to make theEuropean Union the most competitive and dynamic knowledge-based economy withimproved employment and social cohesion by 2010. The e-Europe Actionplan 2005 Next steps to be taken:

8. The Lisbon strategy is not just about productivity and growth but also about employment and social cohesion. eEurope 2005 puts users at the centre. It will improve participation, open up opportunities for everyone and enhance skills. eEurope contains measures regarding e-inclusion in all action lines. One important tool to achieve this is to ensure multi- platform provision of services. It is generally accepted that not everyone will want to have a PC. Making sure that services, especially online public services, are available over different terminals such as TV sets or mobile phones is crucial to ensuring the inclusion of all citizens. Next steps to be taken: Næstved Municipality www.naeskom.dk

9. 1. Transition time from Industry to Knowledge Society 2. Technologies 3. How to become a winner 4. How to succeed - countries, societies, regions, enterprices alike 5. Data and information- very soon KNOWLEDGE Benchlearning for the politicians: Visions  Policy  Success factors  Evaluation

10. What is lifelong learning ? “all learning activity undertaken throughout life, with the aim of improving knowledge, skills and competences within a personal, civic, social and/or employment related perspective”. COMMUNICATION FROM THE COMMISSION (KOM(2001) 678, final, Brussels 21.11.2001 Making a European Area ofLifelong Learning a Reality Report on results of the hearing of the memorandum of life-long learning The overall context: e-Citizenship for all in a knowledge based economy Næstved Municipality www.naeskom.dk

11. Objectives of learning: active citizenship, personal fulfilment and social inclusion employment-related aspects centrality of the learner equal opportunities and the quality and relevance of learning opportunities. Furthermore: lifelong learning should encompass the whole spectrum of formal, non-formal and informal learning COMMUNICATION FROM THE COMMISSION (KOM(2001) 678, final, Brussels 21.11.2001 Making a European Area ofLifelong Learning a Reality Report on results of the hearing of the memorandum of life-long learning The overall context: e-Citizenship for all in a knowledge based economy Næstved Municipality www.naeskom.dk

12. Focus on: Local governance for empowerment of competitive societies, enterprises and regions: The local government as the integrator of the key players of the development Results and benefits in Naestved: 24-hours service, rationalisations 25-60%, higher quality and guidance, scalable collaboration using GoPro as all-in- one, Sunny City learning environment for implementation ODA - Open Digital Administration – www.oda-com.orgwww.oda-com.org 2 Næstved Municipality www.naeskom.dk

13. ”Making Europe closer to its citizens does not mean that the Community institutions should be involved more closely in regional and local administration. It is rather a question of ensuring that citizens' everyday life and aspirations, which clearly appear at local and regional level, are properly taken into account at European level. Taken seriously this would trigger far reaching reforms in the way the Community works." Albert Bore, UK, The President of the Committee of the Regions Næstved Municipality www.naeskom.dk

14. WHAT IS TELECITIES  TeleCities is the European Network of cities committed to leadership in the Information and Knowledge-based Society  Established in 1993 as a Eurocities’ sub- network, TeleCities is open to democratically elected city governments as well as to business and scientific partners

15. OUR MISSION  TeleCities provides a platform of over 100 local authorities from 20 different European countries sharing experience and developing practical solutions to achieve an Inclusive Information Society  Its aim is to promote eGovernment and eCitizenship at local level to ensure that all citizens can equally gain from the benefits of the Information Society

16. President Barcelona Vice President Naestved Steering Committee Members (14) Amaroussion Antwerp Helsinki Kingston upon Hull Cologne Marseille Nice Rome Stockholm The Hague Vienna Prague (Observer) OUR 125 MEMBERS

17. Other Local Authorities (100) Aalborg Aarhus Amsterdam Bari Belfast Berlin Bilbao Birmingham Birkirkara Bologna Bradford Bremen Bristol Brussels Capital Region Camden-London Cannes Cardiff Copenhagen Edinburgh Eindhoven Espoo Frankfurt Frederikshavn Gdansk Genova Gent Gijón Glasgow Göteborg Grenoble Grosseto Hamburg Hagen Hammersmith & Fulham Hellin Helsinki Heraklion Huelva Islington-London Jena Jun Katowice Leeds Leeuwarden Leipzig Lewisham-London Lille Linköping Linz Lisbon Liverpool Livorno Lodz Lyon Maastricht Madrid Manchester Metz Milan Modena Montpellier Munich Münster Nantes Naples Newcastle Nottingham Nova Gorica Nuremberg Olbia Ostrava Oulu Palermo Porto Provincia di Piacenza Rijeka Ronneby Rotterdam Sabadell San Sebastian Seville Sheffield Southampton Strasbourg Sunderland Swarzedz Tallinn Tampere Terrassa Totana Tranås Turin Turku Utrecht Valencia Vantaa Venezia Vilafranca del Penedès Vilnius Yalova OUR 125 MEMBERS

18. OUR PRIORITY AREAS & MAIN SERVICES TO THE MEMBERS  Policy development and lobbying the European Agenda to ensure that the positions of cities are taken into account  Information provision to members (eNewsbrief,…)  Exchange of experience, transfer of know-how. Enforced co-operation and networking with South European and CEE cities is pursued  Development and management of projects relevant to the members and the network

19. TELECITIES PROJECTS TeleCities participates directly in EU funded Projects at the benefit of its Members:  MUTEIS (Macro-economic & Urban Trends in Europe’s Information Society)  CLIP CARD (Smart Cards based fines system)  THREE ROSES (State of the Art of Open Source Software at local & regional levels)

20. Focus on: Results and benefits in Naestved ODA – Open Digital Administration - eCommunity 3 Næstved Municipality www.naeskom.dk

21. First of all you have to have the understanding that administration In local government is not a classic terminology of “cases”. In many ways administration is more like handling the demands, terms and possibilities of the society for human beings. Human beings seen as a whole person – and focussing to put the individual in the centre. Every individual citizen and the possibilities of his/hers family to experience transparency, overview and understanding of their life situations – and the rights and duties concerning the possibilities offered by the society (the decision makers). People, who understand their own terms and possibilities, will feel themselves empowered to handle their own life situations – and will make more contributions to the society and the democracy – locally, nationally and globally – in other words: active citizenship In short: The future vision for the administration will be: from bureaucracy to be communicator of the policies, legislation and common sense. The declaration of a new kind of administration – 8 years ago in Naestved

22. The challenge: Higher quality and efficiency using less resources Demands from outside the organisation Using new technologies - like GoPro - for: - Reengineering - New and better services - Development of human reources To meet the challenge of more Cost-effective services produced in collaboration with citizens Strengthened democracy via empowered citizens – Policies and strategies

23. General concept ODA Updated and correct knowledge: Legislation, rules and public information – Integration to back-end systems: Analysis of the location of the citizens’ and companies’ personal data. Are data stored in central national databases/back-end systems? Dynamic forms: Use the standard concept of dynamic forms. This means that every task/service, which legally could be solved by the citizens and companies with the right decision support, should be re-engineered to minimize all tasks behind the “front-line” Benefits from using GoPro – all in one system Estimate the value of the rationalizations coming from using only one system for citizens and civil servants.

24. Example – Naestved figures: Integration back-end 10 minutes, incoming control of forms 20 minutes, registration and journalising 10 minutes – app. 40 minutes out of app. 60 minutes pr. application. Direct savings approx. 60-70%. Indirect savings: no resources used for manual, individual update of rules etc. at the homepage. Fewer resources for training, technical support etc. using the same system for citizens and case-handlers.

25. Focus on: Learning Regions for survival : Naestved as the center of regional competence-center offering learning services for app. 75.000 employees of 3 counties, digital services for the mobile citizen and the eGovernment on demand concept – 11 municipalities together 4 Næstved Municipality www.naeskom.dk

26. Best practice Naestved- The synergy of clustering projects: New Pathways Partners and involved: ODA Partners and involved: IVCe – Knowledge Center Partners and involved: The overall context: e-Citizenship for all in a knowledge based economy

27. Some RESULTS 6 open data learning centres 6 open data learning centres (for free, 50.000 visitors in 2001 – out of 47.000 inhabitants) (for free, 50.000 visitors in 2001 – out of 47.000 inhabitants) Trained staff – earlier unemployed and social excluded persons Trained staff – earlier unemployed and social excluded persons A technical platform combining Digital self-service with e- A technical platform combining Digital self-service with e- learning – ODA and ComKeen learning – ODA and ComKeen (Business plan GoProDevelopment and IBM) (Business plan GoProDevelopment and IBM) The staff has suggested, that they could support the citizens The staff has suggested, that they could support the citizens with self-service using the computers in the learning centres with self-service using the computers in the learning centres The Telework Award 1999 for Europes best initiative for The Telework Award 1999 for Europes best initiative for handicapped persons to New Pathways handicapped persons to New Pathways The overall context: e-Citizenship for all in a knowledge based economy

28. Cross-boarder partnering Danish model Development of New applications ASP – Platform eCommunity Go-Pro Case eLearning-Integrated learning Digital Signature Knowledge Package Ímplementation – Technical, organisational, training new Skills/education flexible as part of Implemtation process Change-management Administration of Security and Implementation of digital signature Testbed for National initiatives Partnership Knowledge center Dynamic forms – Re-engeneered work-flows Rules legislation Change-management Technical platform- Software applications Knowledge Transformation Re-engineering Knowledge of knowledge = Know how !!

29. Organizational changes: administrative re-enginering of local administration/civil servants side by side with citizens and companies ODA - Open Digital Administration –

30. Sunny City The ambassadors are coaches: - giving methods and technics - motivation - feed back Taskforce re-organise services and routines In the back-office – Work flow All civil servants -can train the roles as citizens and as Case-handlers The developers in GoPro get feed-back and have easy test-teams for all new developments eCollaboration

31. Integrated project – 6 th framework programme Tartu, Estonia Iceland Naestved, Denmark Next steps to be taken:

32. Naestved as home for centre of Education and competencies From regional level and to 7 multi-regional centres Covering 3 counties – app. 750.000 inhabitants and 75.000 employees in municipalities and counties Development of regional learning and training services Start 1.1.2003 – now a lot of preparations The centres as drivers of implementation of e-Government and life-long learning Next steps to be taken: Næstved Municipality www.naeskom.dk

33. Learning Regions – Dollars: Development Of Life-long Learning Addressing Regional Strategies Blekinge/Skaane, Sweden Gijon, Spain Sandwell/Birmingham, UK Iceland Zealand South, Denmark Piemonte, Italy new Hagen - Budapest

34. Next steps to be taken: