1. NetLine AGIFORS/Ops 2004

2. Lufthansa Systems: Milestones Since 1995
Foundation
Established as an independent legal entity
Development of sales and account structure
Expansion of Group`s company portfolio
Development of new business segments
Extensive client acquisition outside of the company
Unification of the IT-expertise within the Lufthansa Group
Group of flexible business divisions with several locations in Germany an global presence in 11 countries (total of 4200 employees)
System Integrator with comprehensive product portfolio
Development
2001 Formation of a strong
Group
AGIFORS/Ops 2004
Lufthansa Systems 14

3. Lufthansa Systems Group: Global Presence and Expansion Support Our Market Strength
Gdansk
London
Boston
New York
Zurich
Budapest
Fribourg
Beijing
Miami
New Delhi
Mexico
Singapore
Rio de Janeiro
Capetown
Sydney
Buenos Aires
Locations in Germany:
Frankfurt (Kelsterbach)
Hamburg
Norderstedt
Munich
Berlin
Cologne
Employees worldwide: 4.400
Turnover (2003): mio.Euro
Locations in 13 countries worldwide
AGIFORS/Ops 2004
Lufthansa Systems 7 7

4. Our Company Represents One of the Strategic Segments Within the Lufthansa Group
Passage Airline
Ranked second in international passenger traffic
41.3 M passengers
Ranked first in internationally scheduled air cargo business
Carried 1.7 M tons of cargo and post
Ranked second in the European tourism market
Ranked third in the international tourism market
Number one in Europe
Ranked second among the world`s largest IT providers in aviation
The world`s largest, leading airline catering company
The world`s leading civil aircraft maintenance and overhaul company
Logistics
Tourism
IT Services
Catering
MRO Services
AGIFORS/Ops 2004
Lufthansa Systems

5. Key Features to protect an Airline’s Revenue in Operation Control
Handling of all important Information
Integration with all relevant IT Systems
Decision Support Tools
Getting faster, better and more cost efficient decisions
AGIFORS/Ops 2004
Lufthansa Systems

6. Flight Operations: Main business processes
NetLine: Next Level of Integration
Flight Operations: Main business processes
NetLine: Integrated Systems for the Advanced Flight Operations
MultiHost
Inventory
DCS
NetLine/Ops
Maintenance-
Control
Mainten.
Control
ProfitLine
Revenue
Management
NetLine/Sched Slot Manager
Slot Monitor
NetLine/Ops OpsLink
NetLine/Plan
Operations
Control
NetLine/Ops
Lido
Operations
Center
Manpower-
Planning
NetLine/Crew
Manpower-
Planning
Flight
Scheduling
NetLine/Sched
NetLine/Ops HubControl
Station-
management
NetLine/Crew
Pairing
Pairing
Construct.
Crew
Control
NetLine/Crew
Tracking
Sirax
Revenue
Accounting
NetLine/Crew Assignment
Roster
Generation
Crew
Information
NetLine/Crew CrewLink
AGIFORS/Ops 2004
Lufthansa Systems

7. NetLine/Ops HubControl
“Joint Operations Control“: Efficient and fast co-operation is critical
NetLine/Ops MT-Control
NetLine/Ops HubControl
Maintenance Control
Station Control
NetLine/Ops
Operations Control
NetLine/Crew Crew Tracking
Crew Tracking
Flight Planning
Lido OC
AGIFORS/Ops 2004
Lufthansa Systems

8. NetLine: different views on the same data
Ops Controller
flight number
routing
times
aircraft type
aircraft version
configuration
tail number
crew member
qualification
rank
check type
flight hours
cycles
AGIFORS/Ops 2004
Lufthansa Systems

9. NetLine: different views on the same data
Crew Controller
flight number
routing
times
aircraft type
aircraft version
configuration
tail number
crew member
qualification
rank
check type
flight hours
cycles
AGIFORS/Ops 2004
Lufthansa Systems

10. Maintenance Controller
NetLine: different views on the same data
Maintenance Controller
flight number
routing
times
aircraft type
aircraft version
configuration
tail number
crew member
qualification
rank
check type
flight hours
cycles
AGIFORS/Ops 2004
Lufthansa Systems

11. Centralized Operations Control
NetLine Operating Carrier – Integration for new organizational Challenges
NetLine/Ops
Centralized Operations Control
NetLine/Crew
NetLine/Crew
Crew Management
Carrier #1
Crew Management
Carrier #3
NetLine/Crew
Crew Management
Carrier #2
AGIFORS/Ops 2004
Lufthansa Systems

12. NetLine Operating Carrier at Lufthansa Regional
NetLine/Ops & NetLine/Crew
NetLine/Crew
NetLine/Crew
AGIFORS/Ops 2004
Lufthansa Systems

13. NetLine/Ops: Decision Support!
What-if Scenarios:
Unlimited number of Scenarios
Scenarios can be exchanged between departments
Profitability Evaluation Model:
Solutions can be ranked using NetLine’s Profitability Mode (NetLine/Ops Operational PEM)
Automatic Solution:
Solution proposals are automatically generated by using the Operate Solver of NetLine/Ops
AGIFORS/Ops 2004
Lufthansa Systems

14. Integrated Decision Support Being ahead of Problems..
now
- Schedule
- Actual times
Crew
- Crew Rotations and Limitations
Crew out
of limits
ETD
- Estimates
Cargo
- Cargo Connections
Pax
- Pax Connections
Curfew
violated
- Scheduled and minimum Groundtimes
- Night Curfews
AGIFORS/Ops 2004
Lufthansa Systems

15. Problemtree LX234 850pts - OPS VIEW
Problems
LX pts
LX pts
LX pts
LX pts
LX pts
Curfew Violation
350pts
Closure VIE 2300
Crew Illegality
250pts
exceeding 12hrs
C/M ABC, DEF
Repair
Flight Details
Crew Details
Pax Details
...
Missed Connex
100pts
2 Pax LX333
Missed Connex
50pts
1 Pax LX800
AGIFORS/Ops 2004
Lufthansa Systems

16. NetLine protects the Airline‘s Revenue
NetLine is integrated with all IT Systems relevant for Operations Control
NetLine provides the same level of integration even in distributed process environments
NetLine’s Decision Support Tools include Operational Constraints as well as commercial ones.
NetLine’s Decision Support Tools predict and evaluate effects of possible critical situations
AGIFORS/Ops 2004
Lufthansa Systems

17. NetLine -> Your way for a smooth day!