1. Technology Skills and the Workplace Practicum in Human Services

2. Copyright Copyright and Terms of Service Copyright © Texas Education Agency, 2015. These materials are copyrighted © and trademarked ™ as the property of the Texas Education Agency (TEA) and may not be reproduced without the express written permission of TEA, except under the following conditions: 1) Texas public school districts, charter schools, and Education Service Centers may reproduce and use copies of the Materials and Related Materials for the districts’ and schools’ educational use without obtaining permission from TEA. 2) Residents of the state of Texas may reproduce and use copies of the Materials and Related Materials for individual personal use only, without obtaining written permission of TEA. 3) Any portion reproduced must be reproduced in its entirety and remain unedited, unaltered and unchanged in any way. 4) No monetary charge can be made for the reproduced materials or any document containing them; however, a reasonable charge to cover only the cost of reproduction and distribution may be charged. Private entities or persons located in Texas that are not Texas public school districts, Texas Education Service Centers, or Texas charter schools or any entity, whether public or private, educational or non- educational, located outside the state of Texas MUST obtain written approval from TEA and will be required to enter into a license agreement that may involve the payment of a licensing fee or a royalty. Contact TEA Copyrights with any questions you may have. Copyright © Texas Education Agency, 2015. All rights reserved. 2

3. Business Procedures and Documents Copyright © Texas Education Agency, 2015. All rights reserved. 3

4. Communication Tools E-commerce E-mail Headsets Internet Telephone Video and teleconference Copyright © Texas Education Agency, 2015. All rights reserved. 4

5. Why does a business need to develop and document processes and procedures? Copyright © Texas Education Agency, 2015. All rights reserved. 5

6. What are the benefits of policy procedure and process documentation? Copyright © Texas Education Agency, 2015. All rights reserved. 6

7. Business Etiquette Rules Don’t judge Focus on the face Know the correct names Observe the “elevator rule” Send a thank you note Copyright © Texas Education Agency, 2015. All rights reserved. 7

8. Etiquette is Positive Copyright © Texas Education Agency, 2015. All rights reserved. 8 Individuals want to stand out and be liked and accepted by their peers, both socially and professionally. It’s a way of being, not a set of rules or dos and don’ts.

9. What is netiquette? Copyright © Texas Education Agency, 2015. All rights reserved. 9

10. Netiquette Guidelines for a Safe Online Experience It is important to treat others with dignity and respect both on and offline. Use Internet tips and suggestions to provide a pleasant and safe online experience. Copyright © Texas Education Agency, 2015. All rights reserved. 10

11. Rules for Writing Good Letters/Memorandums Be courteous Edit and rewrite Highlight important words/points Include only one topic per letter Spell names correctly Stop when you are through Use correct addresses Use standard English Copyright © Texas Education Agency, 2015. All rights reserved. 11

12. Business Writing Mistake #1 Copyright © Texas Education Agency, 2015. All rights reserved. 12 (click on image)

13. Follow the Seven C’s Each letter/memorandum should be: clear complete concise concrete constructive conversational correct Copyright © Texas Education Agency, 2015. All rights reserved. 13

14. Orders, Billing and Files Each specific industry and office have a structure in place for managing the orders and billing process. While paper files are still a function of many offices, electronic data is a strong trend. Copyright © Texas Education Agency, 2015. All rights reserved. 14

15. E-mail Etiquette Copyright © Texas Education Agency, 2015. All rights reserved. 15 Source: Slim Image

16. Sending E-mails Copyright © Texas Education Agency, 2015. All rights reserved. 16

17. Formatting E-mails Copyright © Texas Education Agency, 2015. All rights reserved. 17

18. E-mail Attachments Be sure your virus, adware and spyware programs are up to date and include scanning of your e-mails and attachments both incoming and outgoing. Copyright © Texas Education Agency, 2015. All rights reserved. 18

19. E-mail Forwarding Be careful when forwarding e-mail on political or controversial issues. The recipient may not appreciate your point of view. Copyright © Texas Education Agency, 2015. All rights reserved. 19

20. E-mail and Perception, Privacy, Copyright Posting or forwarding of private e-mail is copyright infringement — not to mention downright rude. You need permission from the author first! Copyright © Texas Education Agency, 2015. All rights reserved. 20

21. Business Writing Mistake #2 Copyright © Texas Education Agency, 2015. All rights reserved. 21 (click on image)

22. Business E-mail If you cannot respond to an e-mail promptly, at the very least, e-mail back confirming your receipt and when the sender can expect your response. Think of your business e-mail as though it was on your business letterhead and you’ll never go wrong! Copyright © Texas Education Agency, 2015. All rights reserved. 22

23. How to Write Better E-mails (Infographic) Copyright © Texas Education Agency, 2015. All rights reserved. 23 (click on image)

24. Computers and Software Copyright © Texas Education Agency, 2015. All rights reserved. 24

25. Job-Specific Software Copyright © Texas Education Agency, 2015. All rights reserved. 25

26. Business Writing Mistake #3 Copyright © Texas Education Agency, 2015. All rights reserved. 26 (click on image)

27. Copyright © Texas Education Agency, 2015. All rights reserved. 27

28. References and Resources Images: How to Write Better E-mails (Infographic) Photos obtained through a license with Shutterstock.com™. Websites: How to Write Better Emails (Infographic) Emails are your window to the world these days, and so if your e-mails aren’t getting attention, then that probably means you aren’t, either. Learn about tips on how to improve your e-mail life. http://www.entrepreneur.com/article/237292 http://www.entrepreneur.com/article/237292 Slim Image If you utilize a sensible email shopper, business email rule will assist you build healthy business communications, eliminate email overload and boost your email productivity. http://slim-slimmer.blogspot.com/2015_05_01_archive.html http://slim-slimmer.blogspot.com/2015_05_01_archive.html Write Express Writing an Effective Business Document http://www.writeexpress.com/writing-business.html http://www.writeexpress.com/writing-business.html Copyright © Texas Education Agency, 2015. All rights reserved. 28

29. References and Resources YouTube: Business Writing: Mistake #1 Watch this video for a closer look at Business writing mistake #1. This video is quick and to the point and it is easier than you think to correct writing mistakes. https://youtu.be/72Z9FGR3tcw https://youtu.be/72Z9FGR3tcw Business Writing: Mistake #2 Effective business writing is all about writing for your reader. https://youtu.be/8PrPq9BND1c https://youtu.be/8PrPq9BND1c Business Writing: Mistake #3 How to avoid business writing mistakes. https://youtu.be/5JynJ_LpgrA https://youtu.be/5JynJ_LpgrA Copyright © Texas Education Agency, 2015. All rights reserved. 29