1. 2014 MCCVLC Distance Learning Administrators Survey Results & Discussion

2. Who Twenty-five submissions Alpena Community College Mid‐Michigan Community College Bay CollegeMonroe County Community College Delta College Montcalm Community College Glen Oaks Community College Mott Community College Gogebic Community College Muskegon Community College Grand Rapids Community CollegeNorth Central Michigan College Henry Ford Community CollegeNorthwestern Michigan College Kalamazoo Valley Comm CollegeOakland Community College Kellogg Community CollegeSchoolcraft College Kirtland Community CollegeSt. Clair County Community College Lake Michigan CollegeWashtenaw Community College Macomb Community CollegeWayne County Comm College District West Shore Community College

3. Organization Structure Reporting Line – 40% report to Chief Academic Officer (2012 - 37%)(2013 – 42%) – 24% report to Academic Dean (2012 - 30%)(2013 – 17%) – 12% report to Non-Academic Administrator (2012–4%)(2013 – 13%) – 16% report to President ITC National Survey: more than 72 percent of respondents indicated they reported to the vice-president of academic affairs or to an academic dean.

4. Organizational Structure - 2014 In 2013: Centralized – 37%/Decentralized – 21%/Mix – 42% In 2012: Centralized – 33%/Decentralized – 26%/Mix – 33% In 2011: Centralized – 33%/Decentralized – 17%/Mix – 46% In 2010: Centralized – 48%/Decentralized – 19%/Mix – 33% In 2008: Centralized – 48%/Decentralized – 22%/ Mix – 30% In 2006: Centralized – 48%/Decentralized – 26%/ Mix – 26%

5. Personnel Full-Time Staff in DE Program 2013 – Majority of Programs had 1 – 2 FT Employees 2012 – Majority of Programs had 0 – 2 FT Employees

6. Personnel Part-time Staff in DE Program 2013 – Majority of programs had 1 – 4 (or more) pt staff 2012 - Majority of programs had 0 – 1 part-time staff

7. Program - Enrollments Fall 2013 online enrollment compared to Fall 2012

8. Program - Enrollments What is the percentage of enrollment (credit/contact hr) that your institution’s online program is of the total enrollment for your institution? Average: 18.75 (2012 - 15%) (2013 – 14.7%) Median: 13.7% (2012 - 15%) (2013 – 12.4%) Nationally – ITC reports a modest growth of 5.2% in online course enrollments.

9. Program Enrollments Demand for online courses

10. Program LMS Switch Just 2 colleges said “Yes” (8%) – Down from 26% in 2012 Nationally, LMS switching down to 27% - ITC Survey

11. Programs Assessment of course prior to offering 76% have some assessment (2012 – 52%)(2013 – 73%) Assessment of course after offering 48% report having assessment practices at some point after course is first offered (2012 – 46%) 24% report working on a review process Offering online degrees In 2014 – 60% offer online degrees (15 colleges) 3 have plans to In 2013 – 58% said yes (14 colleges) In 2012 – 48% said yes In 2011 – 42% said yes Nationally – 87% offer at least one online degree – ITC study

12. Program Section enrollment caps for online CourseMCCVLCITC Math2427 Composition2425 Intro Pol Science2430

13. Program Online remedial classes

14. Program Online competency-based courses

15. Completion Rates Nationally – 45% claim retention is comparable to on-campus rates; 53% said retention is lower for online classes; 2 percent report retention is higher for online classes than for tradition instruction. ITC – 2013 Study

16. Student Authentication 100% of respondents require authentic username/passcode access to course Nationally – 100% have a similar requirement Other options: Proctored exams – 21 colleges Nationally 18% require online students take at least one proctored exam Plagiarism detections service – 9 colleges Web browser lock-down service – 6 college Student engagement w/academic integrity policy – 7 colleges Authentic assessments – 2 colleges

17. Open Educational Resources Impact on institutions 46% - Very Little (50% - Nationally) 21% - Significant (45% - Nationally) 33% - Not Sure Roadblocks to adoption Faculty reluctance to use (20) Lack of faculty awareness (16) (ITC – 76%) Time needed to locate/evaluate resources (18) (ITC – 77%) Credibility of sources (15) (ITC - 48%) Lack of ancillary materials (11) (ITC – 30%) Resistance from administration (2) (ITC – 13%)

18. Course Quality Regarding course content and rigor – online courses compared to face-to-face traditional courses: Superior to face-to-face traditional courses MCCVLC Study – 2 responses, 8% ITC Study – 14% Equivalent to face-to-face traditional courses MCCVLC Study – 17 responses, 68% ITC Study – 82% In need of improvement MCCVLC Study – 6 responses, 24% ITC Study – 4%

19. Course Development More colleges using a team development model 10 colleges use extensively/9 colleges use sometime Master/template courses 7 colleges employ master templates for all courses/8 colleges use them sometimes Average length of time to develop online course 3 – 6 months – 55% of colleges 1 – 3 months – 29% of colleges 6 – 9 months – 8% of colleges 9 – 12 months – 8% of colleges Average # of courses developed last year – 10 Total # of courses developed last year among all - 222

20. Program - Greatest Challenges Challenge Ranking 2014 Ranking 2013 (Spring) ITC Ranking 2013 (Fall) Adequate quality assessment of distance learning courses 114 Support staff needed for training and technical assistance 222 Adequate student services for distance learning students 341 Adequate administrative authority 453 Operating and equipment budgets 535 State Authorization regulations 6106 Compliance with new financial aid attendance requirements 7 9 8 Compliance with student authentication regulations 869 Faculty acceptance 977 Organizational acceptance 10811 Adequate space for training and technical assistance 11 10 Student acceptance 12

21. Greatest Challenges Callenge Ranking 2013 Ranking 2012 (Spring) ITC Ranking 2012 (Fall) Adequate quality assessment of distance learning courses 122 Support staff needed for training and technical assistance 253 Operating and equipment budgets 314 Adequate student services for distance learning students 441 Adequate administrative authority 535 Student authentication in online courses 677 Faculty acceptance 7910 Organizational acceptance 8811 Compliance with new financial aid attendance requirements 9 6 8 State Authorization regulations 10 6 Adequate space for training and technical assistance 11109 Student acceptance 121112 Callenge Ranking 2013 Ranking 2012 (Spring) ITC Ranking 2012 (Fall) Adequate quality assessment of distance learning courses 122 Support staff needed for training and technical assistance 253 Operating and equipment budgets 314 Adequate student services for distance learning students 441 Adequate administrative authority 535 Student authentication in online courses 677 Faculty acceptance 7910 Organizational acceptance 8811 Compliance with new financial aid attendance requirements 9 6 8 State Authorization regulations 10 6 Adequate space for training and technical assistance 11109 Student acceptance 121112

22. Greatest Challenges Other Challenges Maintaining/Achieving Quality Faculty – Contracts, Training Lack of vision by upper administration Decentralized situation = Responsibility and no authority Lack of commitment from other departments Public Policy Issues Future federal regulations – state authorization HLC

23. Faculty – Greatest Challenges Challenges Ranking 2014 ITC Ranking 2013 (Fall) Engaging faculty in developing online pedagogy11 Evaluation of faculty22 Union contracts3 Training43 Workload issues54 Technical support66 Buy-in to electronically delivered instruction79 Recruitment88 Compensation95 Intellectual property/ownership issues107

24. Faculty Teaching Ratios for online course Full time average – 68% ( for 2012 - 63%) Nationally – 57% Part time average – 34% (for 2012 - 37%) Nationally – 43% Everyone continues to have a hard time finding qualified faculty Limiting number of classes taught 40% do not limit (for 2012 - 48%)

25. Faculty Limit the number of courses taught as a full load

26. Faculty Interaction with students requirement

27. Faculty Mandatory training to teach online Nationally, nearly 60% require 6 or more hours of training In 2012 – 59% reported mandatory training to teach online

28. Faculty Re-certification for seasoned online faculty

29. Student – Greatest Challenges Challenges Ranking 2014 ITC Ranking 2013 (Fall) Orientation/student readiness for taking distance education classes 11 Cheating/Secure online testing27 Providing equivalent virtual student services (e.g. financial aid, library services, tutoring)32 Assessing student learning and performance in distance education environment43 Low student completion rate55 Completion of evaluations66 Computer problems/technical support74 Recruitment/interest in distance learning88 Disruptive student behavior99

30. Student Support Services Service Currently offer No plans to offer Plan to offer in the next year Plan to offer in two or more years Dedicated distance learning program website15433 Online student orientation for distance learning classes (or orientation CD)17161 Dedicated faculty training staff for distance learning program 19131 24/7 faculty help desk and technical support for distance learning classes91105 24/7 student help desk and technical support for distance learning classes71325 Campus testing center for distance learning classes 21013 Online library services21121 Online advising services11446 Online tutoring assistance13336 Online student organization website and services 14902 Online plagiarism evaluation15532 Online student course evaluation21031 Online counseling services71233 Online writing lab61150 Online admissions to institution22300 Online information and application to financial aid 23110 Online payment of tuition and fees24100 Online registration of courses25000 Online textbook sales25000

31. Library Services Librarian assigned to serve distance learning courses

32. Library Services Institution follows ACRL (Association of College & Research Libraries) Standards for Distance Learning Library Services

33. 2014 MCCVLC Distance Learning Administrators Survey Results & Discussion