1. Implementation of National Electronic Single Window (eSW) – Grenada’s Experience Presented by: Lyndonna Hillaire-Marshall Grenada June 11-12, 2013 Peer to Peer Learning Workshop ASYCUDA World - Livingstone, Zambia

2. Main objectives of this session To help create a better understanding of Electronic Single Windows, by sharing Grenada’s experience.

3. Outline Background information on Grenada Customs Department Customs Modernization Initiative-how the single window operations was conceptualized Examples of Grenada’s Customs interface with other agencies –Interface with Licensing Authority –Interface with Grenada Bureau of Standards Challenges Conclusion

4. Customs Department background information Structure –Division of the Ministry of Finance – PS - COC –One major sea ports (two smaller ones) –8 sections – staff complement of 130

5. Customs Modernisation Program Implementation of ASYCUDA World –One – Stop- Shop operation – interfaces with other agencies Introduction of modern customs management tools –Risk Management –Post Audit Development of detailed Customer Service Program –Launch of The Department’s Service Charter

6. Key Features of ASYCUDA World to support eSWs Key Features of ASYCUDA World to support eSWs  System can incorporate other agencies  Can be accessed online  Transactions in the system are done in real time  Invoices, manifest, certificates can be viewed online

7. Reasons for eSWs Started with the implementation of ASYCUDA World - One-Stop-Shop concept Desire to line the two major revenue collecting Departments Concern about improving Grenada’s “Doing Business” environment Electronic Single Window type operations

8. Grenada Customs’ experience with other agencies interface with ASYCUDA World

9. The process Identified the agencies Engaged the agencies Set up working committees Develop MOUs Trained agency personnel

10. Where are we now? 6 - Linked Statistics Treasury Dept Bureau of Standards Ministry of Trade Inland Revenue Dept GIDC 2 - WIP Min. of Agriculture Min. of Health 1 – pending final testing Ports Authority 2 - on hold Police banks 11 identified

11. Grenada’s experience with two agencies interface with ASYCUDA World Ministry of Trade – Licence operation Grenada Bureau of Standards

12. Example 1

13. 1.The importer’s system 2.The Ministry of Trade’s 3.ASYCUDA/ Customs system License interface through ASYCUDA

14. Applicant / Trader Licensing Authority Request approved ? Processing of request Yes No Inform trader Customs Issue license Request for License in electronic format LICENCE/PERMIT PROCESSING PATH

15. SET OF POSSIBLE OPERATIONS Total Write-Off Total Write-Off Partial Write-Off Partial Write-Off CUSTOMS Post-Entry-Adjust Post-Entry-Adjust Cancel Write-off Cancel Write-off LICENCE/PERMITS PROCESSING PATH LICENCE/PERMITS PROCESSING PATH SET OF POSSIBLE OPERATIONS Create new Create new Save Save Delete Delete Submit Submit SET OF POSSIBLE OPERATIONS Approve Approve Reject Reject Query Query Revoke Revoke Extend Extend Insp. Report Insp. Report View Write-Off Status View Write-Off Status Amend Amend Re-Submit Re-Submit Withdraw Withdraw Write-Off Status Write-Off Status APPLICANT AUTHORITY

16. Example 2

17. Grenada Bureau of Standards (GDBS) Grenada Bureau of Standards (GDBS) Roles Monitoring of technical regulations for imported products; To safeguard the country against the ‘dumping’ of inferior quality goods; Protection of health and the environment

18. Bureau of Standards/ ASYCUDA World Process Bureau of Standards/ ASYCUDA World Process Process –Importer(s) make their entries in ASYCUDA World –Items of interest to GDBS are directed to the appropriate lane as specified by the GDBS rules in the system Red Lane – Physical Inspection Yellow Lane – Document Check Blue – Release to warehouse for further processing Purple – Query (additional information required) –Action is taken by GDBS –Items released/not released

19. Results / Benefits Results / Benefits Increased monitoring Operational efficiency increase (scheduling of inspections) Better traceability and data collection Number of inspections 20112012 * Appliances9211626.1 % increase Tyres9613035.4 % increase

20. Challenges Challenges On Customs side Took on too much at once strained human resources / Technical capabilities Lack of commitment by agencies to follow through on responsibilities Resistance to change – not recognizing the potential of the system Agencies side Concerns about the timely accounting for the monies collected on their behalf Full capability of the system is not being used Resources (GDBS-onsite transactions)

21. Conclusion Customs Modernization Initiative-how the single window operations was conceptualized Examples of Grenada’s Customs interface with other agencies –Interface with Licensing Authority –Interface with Grenada Bureau of Standards Challenges

22. IN GRENADA ASYCUDA Thank you!