1. Broadband Capacity and Planning Issues Charles R. McClure, PhD, Director Florida State University, Information Institute, and Francis Eppes Professor of Information Studies LITA Panel Presentation at ALA Annual Conference June 26, 2010

2. Broadband Capacity Planning and Assessment Recent Information Institute activities: Funded projects –Broadband needs assessment, benchmarking, and diagnostics in anchor institutions in North Florida (for a Wave I BTOP-funded project), 2010 - –Statewide (Florida) evaluation of public library broadband needs, capacity, services (http://ii.fsu.edu/Research/Projects/All/Projects-from-2009-to- 1999/2009-Project-Details)http://ii.fsu.edu/Research/Projects/All/Projects-from-2009-to- 1999/2009-Project-Details –Data from the Public Library Funding and Technology Access Study (http://www.ala.org/ala/research/initiatives/plftas/2009_2010/index.cfm) 2010 (annual)http://www.ala.org/ala/research/initiatives/plftas/2009_2010/index.cfm Publications –Hinnant, C. C., McClure, C. R., Mandel, L. H., & Alemanne, N. D. (2010). Broadband deployment as technological innovation: Assessing needs of anchor institutions. Proceedings of the iSchools iConference 2010, 102-108. Available at: http://nora.lis.uiuc.edu/images/iConferences/2010papers_Allen-Ortiz.pdfhttp://nora.lis.uiuc.edu/images/iConferences/2010papers_Allen-Ortiz.pdf –Mandel, L. H., Bishop, B. W., McClure, C. R., Bertot, J. C., & Jaeger, P. T. (2010). Broadband for public libraries: Importance, issues, and research needs. Government Information Quarterly, 27(3), 280-291. Available at: http://dx.doi.org/10.1016/j.giq.2010.02.004 http://dx.doi.org/10.1016/j.giq.2010.02.004

3. Why You Need to Plan for Broadband Capacity How many public access workstations are “enough”? And how many can you support? What high-speed broadband connection speeds are “enough” to meet demand? What new broadband services like interactive high resolution video will you provide in the future? Will you need to renovate your building to accommodate better broadband capacity? How does your local political context affect broadband use and deployment? What other situational factors will affect your broadband use and deployment?

4. Assessing Broadband Bandwidth and Services 1. Inventory and Describe Existing Information Technology Infrastructure and Network Configuration 2. Determine Use, Adequacy, and Quality of Existing Broadband, IT, and Network 3. Obtain External Broadband Assessment Assistance? 4. Assess Broadband, IT, and Network Adequacy 4a. Adequate 4b. Inadequate 4c. Excess Capacity 5. Future Community Broadband Services Needs and Demands 6. Select Library Internet Broadband Service Roles Appropriate to Meet Those Needs 7. Library Objectives/strategies for Broadband, Information Technology, and Network Deployment 8. Broadband, Information Technology, and Network Deployment 9. Assessment of Broadband Services Provision and IT/ Network Deployment Adopted from: Charles R. McClure and Paul T. Jaeger (2009). Public Libraries and Internet Service Roles: Measuring and Maximizing Internet Services. Chicago: American Library Association.

5. Lessons Learned Public libraries need to conduct broadband assessment at individual outlet level –Factors to consider: Current and future user needs/demands for broadband services Current and future library broadband capacity Speed tests at front door and workstation [www.speakeasy.net] Internal library network deployment/configuration models and strategies Options for ISP contracts, costs, services agreements Broadband “load” varies throughout the day, and IT staff knowledge and skills

6. Network Configuration Examples County or City Library × × × × × × × Branch 1 Branch 2 Branch 3 Branch 6,7,8,… Branch 5 Branch 4 Workstations Admin Wireless Other Library Internet Service Provider Branch 4 Branch 3 Branch 1 Branch 2 Branch 5 Branch 6,7,8,… Workstations Admin Wireless Other Internet Service Provider Library Regional Library Branch 4 Workstations Admin Wireless Other Branch 3 Branch 5 Branch 1 Branch 2 Branch 7,8,… Branch 6 × 1. 3. 2. City Network Library Network Library Network

7. Estimating Broadband Speed at the Workstation Branch 3 Branch 4 Branch 1 Branch 2 Branch 5 Basic Configuration Library Complex Configuration T3 (4.5 Mps) 10 Mps Nature of applications/use at each workstation from email to interactive high resolution video conferencing Library 8 regional libraries and total of 34 branch or other outlets Library Network Each Outlet WorkstationsWireless Routers AdminOther Nature of applications/use at each workstation from email to interactive high resolution video conferencing 12 Workstations Other2 Wireless Routers Admin

8. After the Needs Assessment Ok – you’ve done the needs assessment, talked to IT Staff, Now what? –Talk to your ISP and other vendors –Make sure you’re not losing bandwidth between the front door and workstations –Propose future broadband service costs demands, and needs –Design new network configuration and deployment –Continue monitoring broadband connections, use, demand, speeds, network, and services

9. Broadband on the National Stage Federal Communications Commission (FCC) and the National Broadband Plan (http://download.broadband.gov/plan/national- broadband-plan.pdf)http://download.broadband.gov/plan/national- broadband-plan.pdf –Includes recommendations ABOUT libraries –FCC recommendation to IMLS (Rec 9.3): Develop national public access technology guidelines based on population served, organization size, or other criteria Ask Congress for additional broadband funding

10. Parting Shots High speed broadband connectivity and deployment will only become MORE complex in the future Expect continued demands for broadband to outpace library capacity and response New models for broadband access, use, resource sharing, and deployment are needed (WiMax, cloud computing, etc.) Librarian broadband skill sets and knowledge must increase

11. Additional Resources Bertot, J. C., McClure, C. R., Wright, C. B., Jensen, E., & Thomas, S. (2008). Public libraries and the Internet 2009: Study results and findings. Tallahassee, FL: Florida State University, College of Communication & Information, Information Use Management & Policy Institute. Retrieved from http://www.ii.fsu.edu/plinternet_reports.cfmhttp://www.ii.fsu.edu/plinternet_reports.cfm McClure, C. R., &Jaeger, P. T. (2009) Public Libraries and Internet Service Roles. Chicago: American Library Association. McClure, C. R., Ryan, J., Mandel, L. H., Snead, J. T., & Bishop, B. W. (2009). Needs assessment of Florida public library E-government and emergency/disaster management broadband services. Tallahassee, FL: Florida State University, College of Communication & Information, Information Use Management & Policy Institute. Retrieved from http://ii.fsu.edu/content/download/18354/118602http://ii.fsu.edu/content/download/18354/118602

12. Additional Resources (Cont’d) An action plan for America: Using technology and innovation for address our nation’s critical challenges. The Benton Foundation, 2008. http://www.benton.org/initiatives/broadband_benefits/acti on_plan http://www.benton.org/initiatives/broadband_benefits/acti on_plan A plan to extend super-fast broadband connections to all Americans. John Windhausen, 2009. http://www.tcf.org/list.asp?type=PB&pubid=678 http://www.tcf.org/list.asp?type=PB&pubid=678 Connecting America: The national broadband plan. Federal Communications Commission, 2010. Retrieved from http://download.broadband.gov/plan/national-broadband- plan.pdf http://download.broadband.gov/plan/national-broadband- plan.pdf American Library Association Washington Office. http://www.ala.org/ala/issuesadvocacy/telecom/index.cfm http://www.ala.org/ala/issuesadvocacy/telecom/index.cfm National Telecommunications and Information Administration. http://www.broadbandusa.gov/http://www.broadbandusa.gov/

13. Questions or Comments? Charles R. McClure, PhD Francis Eppes Professor and Director, Information Institute cmcclure@lis.fsu.edu