1. 1 Overview of SAC Consulting: Veterinary Services DRAFT Brian Hosie March 2010

2. 2 Core Ethos: Knowledge Exchange SAC model discovery, exchange and application of knowledge

3. 3 Centres of Study 23 Local Offices throughout Scotland 8 Veterinary Laboratories 5 Experimental Farms SAC Locations

4. Aims of Veterinary Services To develop a first class disease surveillance programme in line with the UK strategy and thereby inform and advise government on animal health and welfare policy. To be a key player in the delivery of animal health and welfare and the protection of public health by the provision of quality services which are highly valued by veterinary practitioners and their clients. To provide a safe, fit for purpose rewarding and challenging working environment that attracts and retains high calibre staff and encourages innovation.

5. 5 Disease Surveillance Centre Locations 8Disease Surveillance Centres 22Vets 4Consultants 48Scientists 18Support 26Administration 118Total Mountain High Maps® Copyright ©1993 Digital Wisdom®, Inc

6. SAC C Veterinary Services Post Mortems Farm Animal Clinical Tests Tests in support of Government Companion Animal Submissions Health Schemes Fees support partially funded service

7. 7 Results Results – used by vets and animal keepers to inform their decisions on treatment and control of disease.

8. New Diseases VIRUSES Swine ‘flu BVD type 2 BACTERIA Strep. pluranimalium “Super bugs” – ESBLs, MRSA Parachlamydia PARASITES “Resistant fluke” Haemonchus Paramphistomes UNKNOWN? “Bleeding calves”

9. 9 Informing the Industry BVD Lungworm Goitre

10. 10 Informing the Industry 12 press releases 30+ popular articles 12 press releases 30+ popular articles

11. Informing Government Bilateral meetings Quarterly Reports Contributions to GB Quarterly Species Reports Monthly Reports Membership of expert groups Ad-hoc meetings Responses to consultations 11

12. 12 Scottish Animal Health & Welfare Planning System Web System –accessible anywhere anytime –updates can be applied centrally. –copy Health plan data year on year, saving you time. Reports & Statistics –Compare your clients production & disease data year on year at the practice level, locally or Nationally 100+ practice vets trained 71 practices using system 200+ plans on system so far 100+ practice vets trained 71 practices using system 200+ plans on system so far

13. 13 Quality – ISO 17025 Standard Operating Procedures Validation of tests Measurement of uncertainty Training External Quality Assurance tests External Auditors MANAGEMENT OF RISK

14. 91 Accredited tests Biochemistry – 41 Haematology – 6 Molecular Biology – 9 Microbiology – 22 Serology/virology – 12 Vet ops & ints

15. Quality – ISO 17025 Customer Satisfaction Audit Improve turnaround times (Getting better) Notify customers of delays More interpretation More concise reports Lower prices Direct submission to test lab to save time Customer Satisfaction Rating (1 to 5 scale) General level of service 4.05 Turnaround times3.6 Appropriate help from lab 4.4 (101 survey forms)

16. 16 Information Systems Obtain efficiencies Speed up reporting Reduce impact on the environment Provide customer with new ways to receive results Email reports Web reports Health schemes d-bases – bar codes AHWMP on web Email reports Web reports Health schemes d-bases – bar codes AHWMP on web

17. 17 Carcase & Sample Throughput 5-year mean Total carcases3,815 Total foetuses1,540 Viscera190 TOTAL5,545 Specimens78,345 Tests109,000

18. 18 Cattle Carcases 2002-2009

19. 19 Sheep Carcases 2002-2009

20. 20 Cattle & Sheep foetuses 2002-2009

21. 21 Bird & Pig carcases 2002-2009

22. 22 Scottish submissions as percentage of GB surveillance SpeciesCarcasesSamples Cattle28%23% Sheep36%37% Pigs19%25%

23. 23 Current Concerns Staff recruitment and retention Costs of maintaining premises/replacing premises Costs of H&S, QA, Environment Working Hours Directive Specialisms at all grades Competition Integration with R&D

24. 24