1. Emotional Intelligence in Groups

2. What Drives Group Behavior? Norms

3. How are Norms Established? Formal Team Leaders Courageous Followers Training Informal Team Leaders Organizational Culture

4. At a minimum, what are you? Formal Team Leaders Courageous Followers Training Informal Team Leaders Organizational Culture

5. At a minimum, what are you? Formal Team Leaders Courageous Followers Training Informal Team Leaders Organizational Culture

6. Three Key Norms to Address Build Trust Group Identity Group Efficacy

7. Emotional Competencies for Groups Member Emotions Group Emotions Outsiders Emotions

8. Member Emotions ßWhat is the payoff for attending to these?  Improved member morale  Increased willingness to cooperate

9. Pretty much every one of you has described this person...

10. How many of your groups have handled them this way?

11. What do YOU do? Courageous Followers

12. In Your Small Groups, Answer these Questions ßWho is your work group’s What could the work group do to better handle that person’s impact on the group?  Perspective taking  Confrontation  Caring

13. ßWho is your work group’s What could the work group do to better handle that person’s impact on the group?  Perspective taking  Confrontation  Caring

14. Group Emotions ßIn your small groups, answer these questions ßDoes your work group self- evaluate? Describe. ßDoes your work group solicit feedback from others? Describe. ßHow could your work group be more self-aware?

15. Group Emotions ßDoes your work group self- evaluate? Describe. ßDoes your work group solicit feedback from others? Describe. ßHow could your work group be more self-aware?

16. Group Emotions ßHow does your work group regulate emotions? ßResources for working with emotions ßcommon vocabulary ßventing ßAffirmative environment ßProactive problem solving ßWhat could it do better?

17. Outsider Emotions

18. Your Work Group A Group that is Dependent on Your Work Group ßIn your small groups… ßIdentify a group that is dependent on your work group. ßIdentify what that group needs your work group to accomplish. ßWhat mechanisms does your work group use to coordinate activities with the 2nd group? ßLiaison, networking

19. Your Work Group A Group that is Dependent on Your Work Group ßIdentify a group that is dependent on your work group. ßIdentify what that group needs your work group to accomplish. ßWhat mechanisms does your work group use to coordinate activities with the 2nd group? ßLiaison, networking

20. Skills Emotionally Intelligent Leaders Exhibit When Working With Groups

21. Collaboration & Cooperation: Working with others toward shared goals  Balance a focus on task with attention to relationships  Collaborate, sharing plans, information & resources  Promote a friendly, cooperative climate  Spot & nurture opportunities for collaboration Team Capabilities: Creating synergy in working toward group goals  Model team qualities like respect, helpfulness & cooperation  Draw all members into active & enthusiastic participation  Build team identify, esprit de corps & commitment  Protect the group & its reputation; share credit Adeptness at inducing desirable responses in others Building Bonds: Nurturing instrumental relationships  Cultivate & maintain extensive informal networks  Seek out relationships that are mutually beneficial  Build rapport & keep others in the loop  Make & maintain personal friendships among work associates