1. © 2007 by Nelson, a division of Thomson Canada Limited. Ch. 14-1 Chapter 14 Employment Interviewing and Follow-up Messages

2. © 2007 by Nelson, a division of Thomson Canada Limited. Ch. 14-2 Succeeding in a Telephone Screening Interview l Keep a list near the telephone of positions for which you have applied. l Have your résumé, references, note pad, and a calendar handy. l If caught off guard, ask if you can call back from the telephone in your office.

3. © 2007 by Nelson, a division of Thomson Canada Limited. Ch. 14-3 Preparing and Practicing l Investigate the target organization. Know the leaders, company products, finances, goals, competition, accomplishments, setbacks. l Study the job description. How do your skills and accomplishments fit the position?

4. © 2007 by Nelson, a division of Thomson Canada Limited. Ch. 14-4 Preparing and Practicing l Practice answers to typical interview questions. Become familiar with your best responses. l Expect to explain problem areas on your résumé. l Build interviewing experience with less important jobs first.

5. © 2007 by Nelson, a division of Thomson Canada Limited. Ch. 14-5 Preparing and Practicing l Videotape or tape record a practice session to see how you come across.

6. © 2007 by Nelson, a division of Thomson Canada Limited. Ch. 14-6 Sending Positive Nonverbal Messages l Arrive on time or a little early. l Be courteous and congenial to everyone. l Introduce yourself to the receptionist and wait to be seated. l Dress professionally. l Greet the interviewer confidently. l Wait for the interviewer to offer you a chair.

7. © 2007 by Nelson, a division of Thomson Canada Limited. Ch. 14-7 Sending Positive Nonverbal Messages l Control your body movements. l Make frequent eye contact but don't get into a staring contest. l Smile enough to convey a positive attitude. l Sound enthusiastic and interested–but sincere.

8. © 2007 by Nelson, a division of Thomson Canada Limited. Ch. 14-8 Fighting Job Interview Fears l Practice interviewing as often as you can, particularly with real companies. l Prepare 110 percent. l Know how you will answer the most frequently asked questions. l Be ready with your success stories. l Rehearse your closing statement.

9. © 2007 by Nelson, a division of Thomson Canada Limited. Ch. 14-9 Fighting Job Interview Fears l Take deep breaths, particularly before the interview. l Remember that during some parts of the interview, you will be in charge. This should give you confidence.

10. © 2007 by Nelson, a division of Thomson Canada Limited. Ch. 14-10 Five Important Areas Employers Will Probe l Communication skills. How well do you present yourself and your ideas? l Attitude. Do you have a positive attitude about yourself and your career? l Aptitude. Do your educational training and general life experiences qualify you for this position?

11. © 2007 by Nelson, a division of Thomson Canada Limited. Ch. 14-11 Five Important Areas Employers Will Probe l Potential. How do your attitude and aptitude combine to contribute to this company? l Motivation. What are your short- and long- term career goals? Why do you want this job?

12. © 2007 by Nelson, a division of Thomson Canada Limited. Ch. 14-12 Answering Interview Questions Effectively l Use the interviewer's name occasionally. l Be sure you understand the question asked. If necessary, clarify vague questions by asking questions of your own, such as "By __ do you mean __?" l Use proper English and enunciate clearly. l Avoid answering with a simple "yes" or "no."

13. © 2007 by Nelson, a division of Thomson Canada Limited. Ch. 14-13 Answering Interview Questions Effectively l Aim your answers at key requirements for the job and at characteristics that interviewers seek: expertise, competence, communication skills, and enthusiasm for the job. l Do not lie. l Don't be a "know-it-all." Don't be overbearing, overly aggressive, or conceited.

14. © 2007 by Nelson, a division of Thomson Canada Limited. Ch. 14-14 Answering Interview Questions Effectively l Never make derogatory statements about your present or former employers. l Show what you can do for the company; avoid an attitude of "What can you do for me?" l Don't inquire about salary, vacations, and bonuses until the interviewer raises the issue or until you are offered the position.

15. © 2007 by Nelson, a division of Thomson Canada Limited. Ch. 14-15 Ten Standard Interview Questions l What would you like to tell me about yourself? l Why do you want this job? l What best qualifies you for this job? l What are your key strengths? l What are your weaknesses?

16. © 2007 by Nelson, a division of Thomson Canada Limited. Ch. 14-16 Ten Standard Interview Questions l What did you like and dislike about your last job? l Do you consider yourself a team player? Why? l What are your career goals? l Where do you expect to be five years from now? l What salary do you expect to receive?

17. © 2007 by Nelson, a division of Thomson Canada Limited. Ch. 14-17 Ten Good Questions for You to Ask l What will my duties be? l Do you have a written job description for this position? l What is it like working here, in terms of the people, management practices, work loads, expected performance, and rewards?

18. © 2007 by Nelson, a division of Thomson Canada Limited. Ch. 14-18 Ten Good Questions for You to Ask l What training programs does this organization offer? l What are the possibilities for promotion? l What is the first problem that needs the attention of the person you hire? l What is the organizational structure, and where does this position fit within it?

19. © 2007 by Nelson, a division of Thomson Canada Limited. Ch. 14-19 Ten Good Questions for You to Ask l Who would be my immediate supervisor? l What is the salary for this position? l When will I hear from you regarding further action on my application?

20. © 2007 by Nelson, a division of Thomson Canada Limited. Ch. 14-20 Closing a Job Interview and Following Up l When the interviewer signals the end of the interview, stand up and shake hands. l Find out what action will follow. Ask, "When can I expect to hear from you?" l After his or her reply, say “If I don't hear from you by then, may I call you?"

21. © 2007 by Nelson, a division of Thomson Canada Limited. Ch. 14-21 Closing a Job Interview and Following Up l Take notes on the interview as soon as you leave. l Alert your references that they might be called. l Write a thank-you letter to the interviewer. Remind the interviewer of your visit. Show that you really want the job and that you are qualified for it.

22. © 2007 by Nelson, a division of Thomson Canada Limited. Ch. 14-22 End