1. Hertfordshire Pathfinder Helen Style Pathfinder Programme Director helen.style@hertscc.gov.uk Emily.whittenham@hertscc.gov.uk www.hertsdirect/pathfinder.org

2. £11m Saved Procurement/ £3.8m efficiencies Annual target 0.5% £4m CECG Review of the Bid/message to staff £84m Gross Rev on running support services Priorities moving forward ePathfinder

3. Support Services Watford and Three Rivers Pilot OBCs all 11 Legal Virtual Audit Virtual Procurement Hub HR Alliance HR Payroll lead commissioner Finance Revs and Bens lead commissioner NNDR Hub ICT Asset Mgt. intervention vehicle. HLG Appx 1 Snap shot - 11 Hertfordshire councils together we have…saved £11m and counting Customer Access Community & Engagement Single place survey Engage Toolkit 50 Plus projects Community Agents Scheme House visits multi- agency checklist Community Information Pilot Improving customers access to two tier services. Children’s and Adult Care Services (LAA2 flag) Shared DYTPs team with districts Vulnerable families: community impact - innovative projects Youth Portal for teens One stop shop for child care e-recruitment, first of its kind in the country Community meals together. Waste Management Major partnership across 11councils, OBC for joint disposal recently agreed OBC PFI Credits Defra Discussions on merging waste collection SW and others Ongoing outcomes in excess of LAA targets for recycling etc. “Waste Aware” Economic Development/ Sustainability Recession response projects St Albans/Stevenage and others. Restructure eco devpt. joint team Joint eco. assessment Shared services Shared intelligence and forecasting/ observatory sites. Safer/Cleaner Greener/Planning Climate Change partnership emerging Regulatory services partnerships across the Region Joint energy assessments all 11 Planning shared posts Shared intelligence and forward planning. Communicating Half-time Stock take Event Sept 09 Awareness workshops - council specific and theme based Review of professional groups Monthly reporting CEs and Leaders Other stakeholders Police and others Engaging 100s officers/external. www.hertsdirect.gov.uk I helen.style@hertscc.gov.uk I emily.whittenham@hertscc.gov.uk I Design : North Hertfordshire District Council - Document Centre

4. Legal Revs and Bens/NNDR Expert Hubs ProcurementAudit HR General/ Alliance? HR Payroll/ Commissi oner Finance One:One ICT follows

5. Existing HR model in Herts East Herts North Herts Broxbourne Stevenage Watford Hertsmere St. Albans Dacorum Three Rivers Welwyn & Hatfield Herts County. Numerous HR/payroll arrangements, partnerships, joint working & contracts with 3 rd parties. Duplication of effort. Inconsistent quality and costs for HR services and processes. H&S and EO sometimes also included in HR - no single HR definition. Appendix 3

6. New model for HR – key roles HR/Payroll & related Transactions Operational HR Strategic HR/OD Strategic & high end operational HR Strategic people management Organisational Development, inc. transformation Change agent Employee advocate Top team development High volume activities Streamline processes Efficiencies Reduce costs Easy access for mgrs & employees Centres of expertise Employment policies Contract management (client /commissioner) Matrix project working More complex advice (level 2) Implementation Project resource Shared services Retained in-house One model for 11 Councils Tried & tested elsewhere ‘Pick & mix’ to some extent Critical mass of Districts Phased implementation Shared community of practice with enhanced career and personal development for HR practitioners Partnership approach – sharing expertise, experience and learning across the HR community in Herts Pick & mix Appendix 1

7. Customer access model for HR Branded HR contact Service, ‘e.g. ASK HR’ Self-service via: self-service technology single HR portal intranet Assisted service via: Shared services Single telephone number or one for each council Unique council ‘scripting’ Call centre technology External portal (s) Recruitment Access for, e.g.: Payroll queries Employment queries Contracts of employment Contracts variations Starters/leavers Level 1 advice Recruitment admin Learning & Dev. admin Personal files Pensions Agency staff Centralised Expert HR services/ centres of expertise External Providers Employee relations Management Information Business Projects Employment policies Pay & reward Case mgt & case advice Learning & Dev delivery Safe Staffing Performance mgmt Benefits Shared contracts e.g. EAP Best in breed contracts Level 2 advice Referral from assisted service Occupational health Health & Safety Equality & Diversity Strategic HR/OD (Council retained) Business Partner for each Council Shared HR Business Partner? Head of Service level Close working with top team HR/OD strategy Culture/Change agent Commissions from shared services Client function for shared services Retains budget & accountability Strategic industrial relations Member development Top team & Talent Development Top team recruitment Commissions Mgt Info Diversity lead (employment) Business & solution focused to support Council priorities Management development Leadership development Workforce development Pay & reward Supporting good council performance Workforce planning Technology enabled – single platform for payroll, HR and contact to reduce costs with feeds to each council, e.g. general ledger Expected Outcomes (to test via Business case) Increased HR capacity Increased resilience Enhanced career development for HR people Increased flexibility Process efficiencies Consistent quality Benchmarking Minimum cashable savings Modern HR Extended access to HR Better metrics Sharing expertise Sharing experience, learning HR community of practice Contracting efficiencies Cultural shifts Role clarity for line mgrs Role clarity for HR Standardised T&Cs, Policies etc Contracts/SLAs with third party supplier(s)) to clarify roles and required delivery (quality, outcomes, speed and cost) Shared services Pick & mix, shared services and/or retained or provided by one council for all All Herts. Councils Line managers & Employees Retained by each Council Appendix 2

9. No wrong door in Hertfordshire

10. RIEP Support Police/Health/ Borders CECG/HLG Stock take Town and Parishes Pan Public Sector

11. Thank you and let’s discuss Helen.style@hertscc.gov.uk Emily.whittenham@hertscc.gov.uk www.hertsdirect/pathfinder.org