1. 8 th Edition Administration and Management Standards: Human Resources Management Joe Frisino Standards Development and Performance Measurement October 2006

2. September 15© Council on Accreditation 2005 All Rights Reserved Administration and Management Standards Six Sections of Administration and Management Standards Previously termed “G” (generic) standards Set forth and promote essential good business practices Implemented by all accredited agencies regardless of type of services delivered

3. September 15© Council on Accreditation 2005 All Rights Reserved Human Resources Management (HR) “A stable, qualified workforce contributes effectively and efficiently to consumer satisfaction and positive service delivery results.”

4. September 15© Council on Accreditation 2005 All Rights Reserved Human Resources Management (HR) Defining “Workforce” Employees, Consultants, Independent Contractors, Volunteers, and Interns

5. September 15© Council on Accreditation 2005 All Rights Reserved Human Resources Management (HR) HR 1Work Environment HR 2 Human Resources Planning HR 3 Recruitment, Selection, and Deployment

6. September 15© Council on Accreditation 2005 All Rights Reserved Human Resources Management (HR) HR 4Satisfaction and Retention HR 5HR Practices HR 6Performance Evaluation HR 7Personnel Records

7. September 15© Council on Accreditation 2005 All Rights Reserved Fundamental Practice Standards Some 8 th Edition standards designated as Fundamental Practice Standards Must be implemented to achieve accreditation See Accreditation Guidelines for more information

8. September 15© Council on Accreditation 2005 All Rights Reserved Implementation Interviews with the Board, Management, Staff, and Consumers Documentation, e.g., case records, MIS procedures, contracts, insurance policies Facility observation

9. September 15© Council on Accreditation 2005 All Rights Reserved Thank you! Council on Accreditation 120 Wall Street, 11 th Floor New York, NY 10005 866-262-8088 jfrisino@coanet.org www.coastandards.org www.coanet.org