1. © 2012 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use. The Challenge of Human Resources Management 1–1 The Challenges of Human Resources Management

2. © 2012 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use. 2 of 18 Chapter Objectives Chapter Objectives After studying this chapter, you should be able to Explain how human resources managers can help their firms gain a sustainable competitive advantage through the strategic utilization of people. Explain how globalization affects human resources management. Explain how good human resources practices can help a firm achieve its corporate social responsibility and sustainability goals. Describe how technology can improve how people perform and are managed. Discuss how cost pressures affect human resources management policies. Discuss how firms can leverage employee differences to their strategic advantage. Explain how educational and cultural changes in the workforce are affecting human resources management. Provide examples of the roles and competencies of today’s HR managers. LEARNING OUTCOME 1 LEARNING OUTCOME 2 LEARNING OUTCOME 3 LEARNING OUTCOME 4 LEARNING OUTCOME 5 LEARNING OUTCOME 6 LEARNING OUTCOME 7 LEARNING OUTCOME 8

3. © 2012 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use. 3 of 18 Why Study Human Resources Management? Human Resources Management (HRM) Human Resources Management (HRM)  The process of managing human talent to achieve an organization’s objectives. “ Why Study HRM?” “ Why Study HRM?”  Staffing the organization, designing jobs and teams, developing skillful employees, identifying approaches for improving their performance, and rewarding employee successes—all typically labeled HRM issues—are as relevant to line managers as they are to managers in the HR department.  Great business plans, products and services can easily be copied by your competitors. Great personnel cannot. 3 of XX LEARNING OUTCOME 1 Explain how human resources managers can help their firms gain a sustainable competitive advantage through the strategic utilization of people.

4. © 2012 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use. 4 of 18 Human Capital and HRM Words to describe how important people are to organizations – Human Resources, Human Capital, Intellectual Assets, and Talent Management. Words to describe how important people are to organizations – Human Resources, Human Capital, Intellectual Assets, and Talent Management. Human Capital - The knowledge, skills, and capabilities of individuals that have economic value to an organization Human Capital - The knowledge, skills, and capabilities of individuals that have economic value to an organization  Human capital is intangible and cannot be managed the way organizations manage jobs, products, and technologies.  Valuable because capital: is based on company-specific skills. is gained through long-term experience. can be expanded through development. 1–4 “An organization’s ability to learn, and translate that learning into action rapidly, is the ultimate competitive business advantage.” ( Jack Welch, General Electric) LEARNING OUTCOME 1

5. © 2012 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use. 5 of 18 Challenge 1: Responding Strategically to Changes in the Marketplace Human Resources Managers and Business Strategy Human Resources Managers and Business Strategy  From administrative tasks to strategic partners.  Human resources managers need an intimate understanding of their firms’ competitive business operations and strategies. They need to understand….. 1–5 Total quality management Reengineering Downsizing Outsourcing Change management Reactive change Proactive change Six Sigma And more…. LEARNING OUTCOME 1

6. © 2012 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use. 6 of 18 Overall Framework of HR Management 1–6 Figure 1.1 provides an overall framework of HR activities. From this figure, we can see that managers have to help blend many aspects of management LEARNING OUTCOME 1

7. © 2012 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use. 7 of 18 Challenge 2: Competing, Recruiting, and Staffing Globally Globalization Globalization  approximately 70 to 85 percent of the U.S. economy today is affected by international competition.  About 10 percent of what Americans produce every year, dollar-wise, is sold abroad. Impact of Globalization Impact of Globalization  “Anything, anytime, anywhere” markets  Partnerships with foreign firms  Lower trade and tariff barriers –NAFTA, EU, APEC trade agreements –WTO and GATT 1–7 LEARNING OUTCOME 2 Explain how globalization affects human resources management.

8. © 2012 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use. 8 of 18 Challenge 3: Setting and Achieving Corporate Social Responsibility and Sustainability Goals Corporate Social Responsibility (CSR) Corporate Social Responsibility (CSR)  The responsibility of the firm to act in the best interests of the people and communities affected by its activities.  Sustainability is closely related to corporate social responsibility. Sustainability refers to a company’s ability to produce a good or service without damaging the environment or depleting a resource. 1–8 LEARNING OUTCOME 3 Explain how good human resources practices can help a firm achieve its corporate social responsibility and sustainability goals.

9. © 2012 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use. 9 of 18 Challenge 4: Advancing HRM with Technology Collaborative software that allows workers anywhere anytime to interface and share information with one another electronically—wikis, document-sharing platforms such as Google Docs, online chat and instant messaging, web and video conferencing, and electronic calendar systems—have changed how and where people and companies do business. Collaborative software that allows workers anywhere anytime to interface and share information with one another electronically—wikis, document-sharing platforms such as Google Docs, online chat and instant messaging, web and video conferencing, and electronic calendar systems—have changed how and where people and companies do business. From Touch Labor to Knowledge Workers From Touch Labor to Knowledge Workers  Knowledge Workers - Workers whose responsibilities extend beyond the physical execution of work to include planning, decision making, and problem-solving. 1–9 LEARNING OUTCOME 4 Describe how technology can improve how people perform and are managed.

10. © 2012 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use. 10 of 18 Challenge 4: Advancing HRM with Technology (cont.) Human Resources Information System (HRIS) - A computerized system that provides current and accurate data for purposes of control and decision-making. Human Resources Information System (HRIS) - A computerized system that provides current and accurate data for purposes of control and decision-making.  It has become a potent weapon for lowering administrative costs, increasing productivity, speeding up response times, improving decision-making, and tracking a company’s talent.  Another way in which information technology is affecting human resources management is relational in nature --connecting people with each other and with HR data they need. 1–10 LEARNING OUTCOME 4

11. © 2012 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use. 11 of 18 Challenge 5: Containing Costs While Retaining Top Talent and Maximizing Productivity Organizations take many approaches to lowering labor-related costs, including…. Organizations take many approaches to lowering labor-related costs, including….  Carefully managing employees’ benefits  Downsizing  Furloughing Employees  Outsourcing  Offshoring  Employee Leasing 1–11 LEARNING OUTCOME 5 Discuss how cost pressures affect human resources management policies.

12. © 2012 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use. 12 of 18 Challenge 6: Responding to the Demographic and Diversity Challenges of the Workforce In a recent survey, almost half of the organizations reported that the biggest investment challenge facing them over the next ten years is obtaining human capital and optimizing their human capital investments. Why is this so? Changes in the demographic makeup of employees, such as their ages, education levels, and ethnicities, is part of the reason why. In a recent survey, almost half of the organizations reported that the biggest investment challenge facing them over the next ten years is obtaining human capital and optimizing their human capital investments. Why is this so? Changes in the demographic makeup of employees, such as their ages, education levels, and ethnicities, is part of the reason why. 1–12 LEARNING OUTCOME 6 Discuss how firms can leverage employee differences to their strategic advantage.

13. © 2012 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use. 13 of 18 Challenge 7: Adapting to Educational and Cultural Shifts Affecting the Workforce Over the years, the educational attainment of the U.S. labor force has risen dramatically. Figure 1.5 shows that it clearly pays to get a college education. An education also helps a person stay out of the ranks of the unemployed. Over the years, the educational attainment of the U.S. labor force has risen dramatically. Figure 1.5 shows that it clearly pays to get a college education. An education also helps a person stay out of the ranks of the unemployed. For example, in 2010, the unemployment rate of people ages twenty to twenty-four hit 17 percent. But those in the same age range with college degrees fared better. The unemployment rate for them was a little over 9 percent. For example, in 2010, the unemployment rate of people ages twenty to twenty-four hit 17 percent. But those in the same age range with college degrees fared better. The unemployment rate for them was a little over 9 percent. 1–13 LEARNING OUTCOME 7 Explain how educational and cultural changes in the workforce are affecting human resources management.

14. © 2012 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use. 14 of 18 Challenge 7: Adapting to Educational and Cultural Shifts Affecting the Workforce (cont.) 1–14 LEARNING OUTCOME 7

15. © 2012 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use. 15 of 18 Challenge 7: Adapting to Educational and Cultural Shifts Affecting the Workforce (cont.) Other Factors: Other Factors:  Cultural and Societal Changes Affecting the Workforce  Employee Rights  Privacy Concerns of Employees  Changing Attitudes toward Work  Balancing Work and Family 1–15 LEARNING OUTCOME 7

16. © 2012 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use. 16 of 18 The Partnership of Line Managers and HR Departments (cont.) Responsibilities of Human Resources Managers Responsibilities of Human Resources Managers 1. Strategic advice and counsel 2. Service 3. Policy formulation and implementation 4. Employee advocacy Competencies Human Resources Managers Require Competencies Human Resources Managers Require  Business mastery  HR mastery  Personal credibility 1–16 LEARNING OUTCOME 8 Provide examples of the roles and competencies of today’s HR managers.

17. © 2012 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use. 17 of 18 The Partnership of Line Managers and HR Departments (cont.) 1–17 LEARNING OUTCOME 8

18. © 2012 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use. 18 of 18 Key Terms corporate social responsibility downsizing employee leasing globalization human capital human resources information system (HRIS) human resources management (HRM) knowledge workers 1–18 managing diversity offshoring outsourcing proactive change reactive change reengineering Six Sigma total quality management (TQM)