1. Chapter 15
OFFICE MANAGEMENT

2. OFFICE MANAGEMENT TASKS
COMMUNICATION
CORRESPONDENCE
SUPPLIES/EQUIP.
PROCESSING DATA
RECORD KEEPING
PERSONNEL ISSUES
REPORT PREPARATION
BUDGET PREPARATION
ACCOUNTING
PUBLIC RELATIONS
EMERGENCIES

3. THE IMPORTANCE OF OFFICE MANAGEMENT
COMMUNICATIONS CENTER
FOCUS OF MANAGEMENT DUTIES
HANDBOOK OR MANUAL OF TASKS, POLICIES, AND PROCEDURES
POINT OF CONTACT FOR MANAGEMENT AND STAFF

4. RELATIONSHIP OF MANAGEMENT TO STAFF
OFFICE RELATIONSHIPS
PROFESSIONAL
LOYAL, COOPERATIVE, & SUPPORTIVE
IN-SERVICE EDUCATION & TRAINING
SEXUAL HARRASSMENT
WORKPLACE VIOLENCE
APPROPRIATE DRESS & BEHAVIOR

5. OFFICE SPACE GENERAL RECEPTION AREA SUPPORT STAFF WORK STATIONS
PRIVATE OFFICES

6. OFFICE PERSONNEL OFFICE MANAGER CLERICAL STAFF STUDENT WORKERS INTERNS
VOLUNTEERS

7. QUALIFICATIONS AND SKILLS
WELL-EDUCATED
INTERPERSONAL/TELEPHONE SKILL
COMPUTER/TECHNOLOGICAL SKILL
BOOKKEEPING AND ACCOUNTING
WRITING AND EDITING SKILL
HONESTY, LOYALTY, DISCRETION

8. COMPUTER APPLICATIONS IN OFFICE MANAGEMENT
COMPUTER CONTRIBUTIONS
WORD PROCESSING
DATABASE
SPREADSHEETS
DESKTOP PUBLISHING
COMMUNICATIONS
INTERNET
CD-ROM

9. COMPUTER CONTRIBUTIONS TO MANAGEMENT
SPEED
ACCURACY
IMPOSES DISCIPLINE
VERSATILITY
EXPANDABILITY
RELIABILITY

10. COMPUTER UTILIZATION IN PHYSICAL EDUCATION/SPORT
BUDGETING
SCHEDULING
RECORD-KEEPING
COLLECTING & KEEPING STATISTICS
DATABASES - FUNDRAISING, PR, RECRUITMENT
COMPUTER-ASSISTED INSTRUCTION
SIMULATIONS

11. MANAGEMENT ROUTINES APPEARANCE, DRESS, CONDUCT OFFICE HOURS
ASSIGNMENTS
CORRESPONDENCE, MESSAGES
FILES AND FILING
APPOINTMENTS & MEETINGS
TELEPHONE, FAX, AND

12. TELEPHONE, FAX, AND E-MAIL COMMUNICATIONS
PROMPT
PROFESSIONAL PURPOSE ONLY
COURTESY, FRIENDLINESS, AND HELPFULNESS
TAKING MESSAGES