1. 2 nd Place Winner: Bayview Animal Hospital Ottawa, Ontario

2. “We all know the lifelong relationship that exists between pets and people, and our commitment is to partner with you to enhance your pet’s well-being and quality of life through education, compassion and outstanding medical care.” - Hilary Mellor BSc, DVM, Bayview hospital director Clear mission Click to hear audio

3. Community Service “A lot of times, we don’t initiate the community involvement. The staff initiates it themselves. We have a group of people who love people and love pets and genuinely enjoy doing things together.... They’re pumped about doing stuff together on the weekend and still being involved in things that involve people and pets.” - Hilary Mellor BSc, DVM Click to hear audio

4. “I look at what we’ve done in the last little while and it makes you start to really wonder what the limits are, and you realize that there probably aren’t any limits. That there’s no end to where we want to go. … It’s all about reaching for that end point. But the reaching is a continuous thing.” - Hilary Mellor BSc, DVM Reception Exam room Click to hear audio

5. “It’s not necessarily the big things that set you apart. It’s more an accumulation of a lot of smaller things. So have a big mission and vision and make sure you live it day in and day out by the entire team. By following through on the smaller details. Otherwise your vision and mission are really just words on paper.” - Hilary Mellor BSc, DVM Click to hear audio