1. Quality by Design Chapter 12 November 2, 2000 Tami Hackett & Jeri Stortzum

2. Quality by Design Defined n The practice of using a multidisciplinary team to conduct conceptual thinking, product design, and production planning all at one time. Quality by Design

3. Quality by Design Team n The team is composed of specialists from business, engineering, production, and the customer base. n Suppliers of process equipment, purchased parts, and services are also on the team at appropriate times.

4. Design with out Quality n In the past, the major functions within an organization would complete their task by “throwing it over the wall” to the next department in the sequence without concern for potential problems.

5. Rational for Implementation n Lead-Time n Fewer Design Changes n Lower Reject and Scrap Rates n Reduce Customer Returns n Reduce Rework

6. Rational for Implementation n Increased Profits n Increased Product Performance n Increased Market Share n Improved Customer Satisfaction

7. Benefits of Quality by Design n The primary benefit is a significant decrease in time to the market. n Other benefits: faster product development; better quality; less work in progress; fewer engineering change orders; increased productivity.

8. Quality by Design Teams n Changing “Business as Usual” Philosophy n Top Down Commitment n Team Commitment

9. Communication Models n Traditional Organization Structure n Quality by Design Organization Structure Oh my pretty ball, tell this man which organization structure is best of all.

10. Traditional Organizational Structure

11. Quality by Design Organization Structure OrganizationManagement BusinessManagement Marketing CustomerService Sales Production Management Plant Eng. Production Eng. Maintance Eng. Engineering Management Product Eng. Quality Eng. Research Eng.

12. Implementation of Quality by Design n Look at the Whole Product Life Cycle n Internal & External Customers n Commitment to Quality in the Process n Open Communication

13. Quality by Design Tools n Organizational n Product Development n Production n Statistical

14. Organizational Tools n TQM Philosophies n Computer Networks n ISO 9000 n ISO 14000 n TPM n QFD n EDI

15. Product Development Tools n CAD n Solid Modeling n FEA n Parametic Analysis n Rapid Prototype n DFMA n FMEA

16. Production Tools n CAM n CNC n CPI n JIT n Virtual Manufacturing n Agile Manufacturing

17. Statistical Tools n DOE n SPC

18. Quality by Design n Pitfalls n Misconceptions